1. Dubai Municipality E-Government Project

2. Agenda Strategy Development Stage Implementation Stage I Overall Project Implementation Plan

3. Implementation Plan Project Stages E-Government Strategy Alignment IT Standards & Policies Transition Planning Set up IT Infrastructure Implement Stage I Initiatives Implement Stage x Initiatives Strategy DevelopmentStage IStage x Program and Project Management IT Infrastructure Review Process Analysis & Re-Engineering Change Management IT Infrastructure Assessment Performance Measurement Completed 

4. Services Selection Process E-gov Value to DM E-gov Value to Customer LowHigh Low High 1 4 ? ? Search for “Quick Wins” Service Complexity Service Visibility LowHigh Low High Quick Wins 4 ? ? Stage X Stage I Strategy Phase

5. List of Services DM web site Directory of Services No Objection Certificates (NOC) DCL Test Results DM Intranet DCL Certificates Health Certificates One Stop Inspections One Stop Fines News Clips Issuing sites plans Statistical Information Recruitment Hazardous Waste Management DUBAI MUNICIPALITY Service Request Service Information Follow-up & Tracking Service Delivery Complaints & Comments Service Recognition Relationship Management

6. For each service Integrated Programme and Project Management Technology Foundation Execution Organization & Change Management Analyse Process (As Is) Define Process (To Be) Define Organization and Change Requirements Define Systems Requirements Design Applications Plan Service Transition Develop process and systems Documentation Provide User and Technology Training Deploy systems Provide Post-Implementation Support Measure Success Refine E-Government Strategy and Vision Develop Applications Service Transformation- Stage I Stage X Stage I Strategy Phase

7. Internal service receipt and request processing layer (using the concept of discussion databases) DM Intranet Dubai Municipality service providers will access service requests through the corporate intranet Web Applications Customers will access information or request for service through the new web application with both English and Arabic interfaces DM Internal Service Delivery Processes & Systems Internal manual processes will be analyzed and manual work-arounds will be recommended for all customer touch points. New Internal/back-end systems will not be developed. Links to Internal DM systems will be identified and integration requirements will be documented. ITD is responsible to making necessary changes to internal systems. DM Corporate Data Project Scope

8. Thank You

9. Internet Routers Portal Gateway Portal Server Web Server Application Server Content Management Server Database Server Web Solution Architecture