1. Professional Courtesies in the Job Search Chapter 9

2. 9 | 2 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. The Big Picture Chapter 9 focuses on professionalism and acceptable etiquette in the job search process.

3. 9 | 3 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. Chapter Topics What is Professionalism? The Importance of Etiquette in the Job Search Job Search Etiquette Etiquette in Special situation

4. 9 | 4 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. Learning Objectives Define professionalism as it pertains to the job search process. Explain the importance of utilizing proper etiquette during the job search. Discuss ways that job applicants can demonstrate good manners. Describe the considerations that a job applicant should make when using a cell phone for an interview.

5. 9 | 5 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. Learning Objectives (cont’d) Discuss the standards of effective phone interviewing. Explain important considerations to make when an interview is conducted over a meal. Demonstrate the ability to use good phone manners during a phone interview.

6. 9 | 6 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. Case In Point Questions How should Joan prepare for the phone interview? Would Joan prepare differently for the phone interview as opposed to an in-person interview? If so, how? What considerations should Joan make to ensure that the interview runs smoothly?

7. 9 | 7 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. Case In Point Questions (cont’d) What phone courtesies should Joan demonstrate? If Joan is using a cell phone, what are the additional considerations? What should she do differently?

8. 9 | 8 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. What is Professionalism? Must be professional during the job search process –Business social networking site (such as LinkedIn) must be professional and formal in appearance. –Monitor information on informal social networking sites to not disclose too much personal information. –Straightforward business e-mail address. –Home and cell phone greeting also straightforward.

9. 9 | 9 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. The Importance of Etiquette in the Job Search Your impression on employers How you will represent the organization Messages about you as a person

10. 9 | 10 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. Job Search Etiquette Respond immediately to any communication. Be on time for any interview or appointment. Demonstrate courtesies by saying “please,” “thank you,” and “excuse me,” and waiting to be offered a seat. Pay attention to and be respectful of time. Listen well and show interest. Be aware of body language.

11. 9 | 11 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. Job Search Etiquette (cont’d) Demonstrate passion and interest in the company and the job. Be prepared. Use the research you have completed. Graciously perform job-related tasks if asked. Send a post-interview thank-you note. Never renege on an agreement you make.

12. 9 | 12 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. Etiquette in Special Situations Phone interview etiquette –Appropriate voice mail greetings –Housemates taking messages –Taking calls directly Do not defer employer Avoid call if talking isn’t possible Cell phone interviews Mealtime interviews

13. 9 | 13 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. Telephone Interviewing Checklist Your contact information is correct. You have a professional voice mail message. You keep a list of companies you have applied to, to jog your memory when they call. You have prepared for the interview as you would for an in-person interview. You have a location where you will not be disturbed during the phone interview. You are prepared to take notes.

14. 9 | 14 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. During the Phone Interview Courteously let the employer know if you cannot hear. Smile to convey a pleasant demeanor. Never interrupt the interviewer. Accept silence. Do not fill the silence with meaningless chatter. Avoid sneezing or coughing. If these are unavoidable, say “excuse me.” Say “thank you” at the end of the phone interview. Indicate your interest. Ask when to expect further word.

15. 9 | 15 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. Mealtime Interview Etiquette Do not choose the most expensive item on the menu. Choose an item on the menu that will not be messy. Avoid using pepper, as it can become stuck in your teeth. Use good table manners. Place the napkin in your lap prior to beginning the meal, keep elbows off the table, and use the appropriate utensils.

16. 9 | 16 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. Mealtime Interview Etiquette (cont’d) Take small bites and swallow before answering a question. Never talk with your mouth full. Keep your professional appearance by using your napkin to wipe your mouth frequently. Do not order alcoholic beverages. After the meal, excuse yourself to go to the restroom. Check for food particles in teeth before returning to the table.

17. 9 | 17 Copyright 2012 Wadsworth © Cengage Learning. All rights reserved. Chapter Summary What is Professionalism? The Importance of Etiquette in the Job Search Job Search Etiquette Etiquette in Special Situations