1. © 2014 VMware Inc. All rights reserved. The IT Operating Model An integrated model for IT

2. Introduction Richard Hawkins, Ph.D. VMware Transformation Strategist 35 years in IT – 20 consulting ITIL Expert Certified IT Architect Certified Project manager CISA CSAM

3. How come IT still doesn’t work right? ITSM – ITIL, ITPM, MOF, eTom Organizational Change – Kotter, ADKAR, Kubler, Bridge, EFQM COBIT – IT Governance Project Management – PMI, Prince2 IT Asset Management - IAITAM Virtualization - SAAS, PAAS, IAAS, ITAAS, SDDC, Desktop AAS Enterprise/IT Architecture – Zachman, Togaf Quality Management – Six Sigma, PDCA, CMMI, ISO9000 Security – ISO 2700x, ISO31000, NIST Risk Management – MOR Sourcing, Technology Roadmaps, Application Architectures, Data Management 3

4. Introducing the IT Operating Model 4

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6. 6 IT Strategy Initiatives Maintenance Growth Business Requests Enhancements Service Requests New Services

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13. 13 PlanBuildRun StrategyDesignTransitionOperationsImprovement ArchitectureApplicationsInfrastructureOperationsAdministration

14. 14 Initiation Planning Execution Transition Closure

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16. Case Studies Add IT Governance Roadmap for ITSM Model for Organization Change Strategic Merger Education tool Process Alignment / Architecture 16