1. Tom Harrison Consultant HP Enterprise Servers, Storage & Networking, South Pacific BIG DECISIONS

2. IT becomes the builder and broker of services STRATEGIC ROLE OF IT CHANGING BUILD public, private and hybrid cloud services CONSUME public services securely TRANSFORM legacy infrastructure and applications and processes MANAGE AND SECURE across legacy applications and cloud assets

3. IT Success is when all elements are aligned to show value and manage risk THE ELEMENTS TO TAKE INTO CONSIDERATION Converged Infrastructure & Architecture Service Delivery Business & IT Value IT Strategy Consumer Service Manager Service Provider Service Levels Staff & Culture Manage, Measure & Report Funding

4. What got you here today will not get you there tomorrow ARE YOU READY?

5. Develop simple goals with an agreed achievable future CASE STUDY DomainPhase 1Phase 2Phase 3 Technology & Infrastructure Develop a CI Architecture Asset Review Virtualisation planning Provisioning & Orchestration Business Continuity Data availability Service Architecture Automation of Provisioning (IaaS portal) Deploy IaaS to 3 rd parties Management Tools & Processes (CMDB) Capacity Management Security Change Management Service Level Management Culture & Staff Systems Service Desk Formal support Model Central Documentation Build the ITSM operation Cross Functional Teams Information retention Release Management Reporting IT Marketing Demand & Supply, IT Governance Standards Establish Quality of Service Data Definition Model Service Catalogue Funding Model Demand Forecasting Billing & Cost Recovery Asset Lifecycle PMO IaaS Service Desk Incident/Problem

6. THE BIG DECISIONS YOU MAKE TODAY WILL DETERMINE YOUR RESULTS TOMORROW