1. Conflict Management CAAWS Women and Leadership Program

2. caaws.ca Today’s Agenda Sources of Conflict Conflict Escalation 5 Conflict Management Styles Tips for Being More Effective

3. caaws.ca Canadian Association for the Advancement of Women and Sport and Physical Activity Encouraging girls and women to get off the bleachers, and onto the fields and playing courts, into the pools, the locker rooms and boardrooms of Canada

4. caaws.ca CAAWS at a Glance  Women and Leadership  Professional Development  Women on Boards  Women & Leadership Network  Lunch & Learns  On the Move  Aboriginal, Newcomer & Racialized girls & young women  Quality After School Programs  Mothers in Motion  Physical Activity for Women 55-70+  Addressing Homophobia in Sport  Active & Free: Young Women and Tobacco  CS4L Supplement  Psycho-Social Factors  Ontario Project  Awards & Scholarships  Most Influential Women in Sport and Physical Activity  WISE Fund  Website & eNewsletter  Facebook, Twitter, LinkedIn  Photo DVD LEADERSHIP  PARTICIPATION  EDUCATION  COMMUNITY ENGAGEMENT

5. caaws.ca Sources of Conflict Worksheet #2

6. caaws.ca Costs of Unresolved Conflict Worksheet #3

7. caaws.ca Risk of Not Addressing Conflict

8. caaws.ca Leaders Talk Edward Muzio, CEO Group Harmonics How the Ladder of Inference creates bad judgementjudgement Source: www.youtube.com/watch?v=K9nFhs5W8o8 www.youtube.com/watch?v=K9nFhs5W8o8

9. caaws.ca Ladder of Inference Worksheet #4

10. caaws.ca Conflict Management Styles

11. caaws.ca Conflict Management Styles Avoiding Unassertive Uncooperative Does not address the conflict A Diplomatic sidestep Postponing an issue Withdrawing

12. caaws.ca Conflict Management Styles Accommodating Unassertive Cooperative Neglects own concerns to satisfy the other person Could be: –Selfless generosity –Obeying an order –Yielding to a point of voice

13. caaws.ca Conflict Management Styles Competing Assertive Uncooperative Power-oriented Uses power to “win”

14. caaws.ca Conflict Management Styles Compromising Somewhat assertive Somewhat cooperative More expedient Some exploration of options Splitting the difference Middle ground

15. caaws.ca Conflict Management Styles Collaborating Assertive Cooperative A collective solution Creative problem solving Exploring options

16. caaws.ca Styles Discussion Worksheet #6 a)Advantages b)Disadvantages c)Best time to use the style d)Working with other styles

17. caaws.ca What the Experts Say Worksheet #7 “Having a productive disagreement starts with your mindset. Assume you have something to learn, assume there is a more creative solution.” Jeff Weiss, co-author of conflict article for Harvard Business Review “Expect to invest time and thought.” Judith White, Tuck School of Business

18. Thank You! For more information visit www.caaws.ca