Presentation on theme: "Critical Soft Skills In the Workplace"— Presentation transcript:
1 Critical Soft Skills In the Workplace “ How to Play Nice in the Sandbox”Equal Opportunity Employer/Program Auxiliary aids and services are available upon request to individuals with disabilites Florida Relay 711
2 What are Soft Skills ?Cluster of personal qualities, habits, attitudes and social graces that make someone a good employee and compatible to work withPersonal attributes that enhance an individual’s interactions, job performance and career prospects
3 Soft Skills ….Are often described by using terms often associated with personality traits, such as:OptimismCommon SenseResponsibilityA sense of humorIntegrity
4 Empathy Teamwork Leadership Communication Good Manners Negotiation And abilities that can be practicedbut require the individual to genuinely like other people) such as:EmpathyTeamworkLeadershipCommunicationGood MannersNegotiationSociabilityThe ability to teach
5 Hard skills will get you an interview but you need soft skills to get AND KEEP the job.
6 With business being done at an increasingly fast pace, employers also want people who are; AgileAdaptableCreativeat solving problems NOT creating them
7 Common soft skills employers are looking for and will be assessing STRONG WORK ETHICAre you motivated and dedicated to getting the job done, no matter what?Will you be conscientious and do your bet work?
8 Are you optimistic and upbeat? POSITIVE ATTITUDEAre you optimistic and upbeat?Will you generate good energy and good will?
9 GOOD COMMUNICATION SKILLS Are you both verbally articulate and a good listener?Can you make your case and express your needs in a way that builds bridges with colleagues, customers and vendors?
10 TIME MANAGEMENT ABILITIES Do you know how to prioritize tasks and work on a number of different projects at once?Will you use your time on the job wisely?
11 PROBLEM SOLVING SKILLS Are you resourceful and able to creatively solve problems that will inevitably arise?Will you take ownership of problems or leave them for someone else?
12 ACTING AS A TEAM PLAYER Will you work well in groups and teams? Will you be cooperative and take a leadership role when appropriate?
13 SELF- CONFIDENCE Do you truly believe you can do the job? Will you project a sense of calm and inspire confidence in others?Will you have the courage to ask questions that need to be asked and to freely contribute your ideas?
14 ABILITY TO ACCEPTAND LEARN FROM CRITICISMWill you be able to handle criticism?Are you coachable and open to learning and growing as a person and as a professional?
15 FLEXIBILITY/ADAPTABILITY Are you able to adapt to new situations and challenges?Will you embrace change and be open to new ideas?
16 WORKING WELL UNDER PRESSURE Can you handle the stress that accompanies deadlines and crises?Will you be able to do your best work and come through in a pinch?
17 Three Major Employer Expectations Dependable. Employers expect employees to show up for work on time and be honest and reliableProfessionally dressed and groomed. Employers expect employees to be clean, neat, and professional in their appearance and follow dress codesSkilled. Employers expect employees to have the necessary, training, experience, skills, and credentials to do the job.
18 WHY PEOPLE GET FIREDAnother way to think about how to succeed comes from thinking about why people DON’T succeed.People lose their jobs because they:Are unreliable and absent or late too many daysCannot get along with other workers or their supervisorsRefuse to follow ordersLie on their resumes or applications or while on the job
19 WHY PEOPLE GET FIRED Steal from their employers Have unacceptable grooming or clothesUse work time for personal businessCannot do the work, work too slowly, or make too many mistakes.Do not follow safety rules
20 WHY PEOPLE GET FIREDAsk yourself, Would your former supervisors use any of those reasons to describe your employment history?
21 A 2011 survey by CareerBuilder A 2011 survey by CareerBuilder.com showed that 27 percent of the workers surveyed were late at least once a month. The most common reasons they gave included being held up by traffic(31%), oversleeping(18%), dealing with bad weather(11%), and taking children to school or daycare(8%).Other reasons included delays in public transportation, pets, spouses, and television and Internet usage. About a third of the employers surveyed said they have had to fire employees for being late.
22 Meet employer expectations Be HonestPay Attention to How You LookMonitor Your ProgressReport to Work on TimeSolve Your Scheduling ProblemsMake a Plan for Your life Outside of Work
23 Ideally, all employers would be clear about what they expect from employees and would provide the necessary training, guidance, and feedback to help employees meet those expectations. Ultimately it is the employee’s responsibility to make sure that they are doing their job well.
24 Have a positive attitude every day To succeed, you have to work smart. Attitude is a major part of why people are let go. Whether you are looking for a job, starting a new one, or wanting to improve your performance on your current job, other people– your boss, coworkers, and your customers will be looking at you, judging you. They’re trying to make up their minds whether you fit into their workplace. Your words, gestures, and actions will tell them everything they need to know.
25 YOUR ATTITUDE CHECK LIST Arrive early and stay lateAsk for more responsibilitySmile and be friendlyVolunteer to help othersLearn on your own timeEncourage others’ ideasAsk for more trainingAccept new assignments willinglyAccept help from others
26 Your attitude check list Respond defensivelyInterrupt othersComplainMake unrealistic promisesIgnore othersGossipAct like a know-it-allBlame othersPut tasks off to the last minute.
27 Look for ways to Enjoy your Work Be positiveLet your supervisor know you care about your performance within the organizationVolunteer for new assignmentsTransfer to a new job at the same organizationTeach or mentor othersAsk for what you want
28 Learn your job and do it well Identify skills you need to improveTake advantage of on the job trainingConnect with othersKeep learning
29 Get along with othersDon’t underestimate the importance of getting to know the people in your workplace. Not getting along is one of the main reasons for being unhappy with a job and one of the top reasons people are fired.
30 Getting along with others includes: Respecting your supervisorBeing a team playerTake direction with an open mindRespect others’ work areasPay attention to how you communicate with othersResolve conflicts quicklyRespect others by listening to themLearn how to handle difficult coworkersThink about the customer
31 Manage time & technology well while on the job It’s easy to abuse technology. The phone is right there. The computer is right there. You’re not hurting anyone by using them for personal contact right? WRONG This is another form of theft from the employer if you spend your time managing your personal life on the cell phone, computer or by texting throughout the day
32 Workplace phone etiquette Limit personal calls while at work 9incoming and outgoing). Schedule contacts during your break or lunch hour. If you must take a call keep it short.Phones should be on vibrate so as not to bother othersNever use a phone: When driving a car, operating potentially dangerous machinery, in the company bathroom, when waiting on a customer and during a meeting
33 Dos and don’ts of computers at work Protect your passwordUse the computer as you have been trained to doRoute computer messages to only the people who need themFollow procedures to avoid introducing viruses to the internal computer networkClean out your inbox regularlyFollow policies and report security issues
34 Dos and don’ts of computers at work Use your work to forward jokes, video clips, pictures or other non work related items.Spend work time surfing the web for pleasureUse to gripe about co workersVisit any inappropriate sitesAccess information that does not apply to your jobComplain about your workplace on Facebook, Twitter, or other social media sites
35 Be a professionalStart building your professional reputation- You can build on your reputation by making a few simple additions to what is typically expected of you.Think like a supervisor- progress from thinking about only yourself to thinking like a supervisor who sees the big pictureDevelop your networkReach out to work your way upExpand your network on lineChoose a mentor