1. 1 Transport Service THE MAINTAINABILITY APPROACH AT ALSTOM TRANSPORT Yves DURAND Technical Director November 2001

2. 2 INTRODUCTION –Maintainability approached with pragmatism for measurable performances –How to build maintainability ? Why the selected approach ? Contents of the development programme Changes in the new build projects objectives Transport Service

3. 3 A new logic emerges Operators Suppliers DESIGN MANUFACTURE MARKET FINANCE OPERATE MAINTAIN Suppliers Operators New Players Suppliers Operators Suppliers Transport Service Market dynamics Traditionnellement Operators Suppliers

4. 4 Cross Country Trains West Coast Trains Railpart Railcare Serco Metrolink(Manchester) Tramlink (Croydon) Stagecoach Supertram (Sheffield) Blackpool Transport Services Travel West Midlands Docklands Light Railway Nottingham Express Transit Birmingham Travel West Midlands Docklands Light Railway Nottingham Express Transit Birmingham Light Rail English, Welsh & Scottish Freightliner Direct Rail Service English, Welsh & Scottish Freightliner Direct Rail Service Freight Owners /Operators Freight Owners /Operators Chiltern Railways Scotrail Thames Trains Connex South Eastern Connex South Eastern First North Western First Great Western First North Western First Great Western Merseyrail Electrics Northern Spirit Merseyrail Electrics Northern Spirit Cardiff Railway Company Wales & West LTS Rail Cardiff Railway Company Wales & West LTS Rail Anglia Railways Anglia Railways First Great Eastern West Anglia Great Northern Great North Eastern Railway Gatwick Express Scotrail Silverlink Scotrail Silverlink Midland Mainline Central Trains Island Line Midland Mainline Connex South Central Thameslink Rail South West Trains South West Trains British Rail British Rail Who are our customers ? UK 1990UK 2001 Freight Metros Light Rail Sea Containers National Express National Express GB Railways M40 Trains Go-Ahead FirstGroup MTL Rail Prism Rail Connex Rail GOVIA Stagecoach ARRIVA Mendip Rail Renaissance Rail ARRIVA Mendip Rail Renaissance Rail Virgin London Underground Glasgow Underground Glasgow Underground Eurostar HSBC Abbey National Angel Rolling Stock Owners Operator Owners Operators Where customers put a new focus on their core competencies, new opportunities have arisen Transport Service 4

5. 5 Standard product lines CoradiaPrima X’trapolis Metropolis Citadis TGV Urban & Suburban Trains Main Line & High Speed Trains Locomotives

6. 6 € 1.9 billion 93/94 Rolling Stock 82% Signaling 14% Services 4% € 3.5 billion 98/99 Rolling Stock 61% Signaling 16% Services 23% € 5 billion 02/03 Rolling Stock 50% Signaling 20% Services 30% Transport Service Service market share is increasing

7. 7 Services for the complete life cycle >30 years ALSTOM or non-ALSTOM MANUFACTUREMARKET DESIGN ALSTOM New Products Commissioning Warranty FINANCEOPERATEMAINTAIN Maintenance Transit - Freight - Equipment - Track Renovation Transit - Freight - Equipment - Track Parts and Replacement Units Transport Service 7

8. 8 Bringing innovative solutions through R&D

9. 9 R&D addresses the complete life cycle Design & Build Operate & Maintain LCPC Renovations FRACAS TrainTracer  /CLAMP e-Maintenance Condition Monitoring Reliability Centred Maintenance Corrective Maintenance Corrective Maintenance Preventive Maintenance Preventive Maintenance Predictive Maintenance Predictive Maintenance Transport Service 9

10. 10 The programme architecture

11. 11 Parts specification & identification Electrical Part Example ALSTOM SPECIFICATION CUSTOMER SPECIFICATION COMMERCIAL PARTS PARTS Part number Description Management datas Part status ……. PARTS Part number Description Management datas Part status ……. SUPPLIER/MANUFACTURER REFERE NCE CUSTOMER MANUFACTURED PARTS PROTECTION STANDARD ALSTOM DRAWING MATERIAL UNIT REFERENCE UNIT PARTNUMB ER PROJECT PART MASTER FAMILY Technical characteristics FILE One part = one number One number = one part

12. 12 "LBS" breakdown PBS Parts LBS Generic Version LBS Code LBS Project Application Part Numbe r LRU Code Zoning code

13. 13 TrainTracer & LCPC Modules metadata Breakdown of the equipment Node Module Module name Module unique number Task description Tools needed Material needed Skills required Task parameters

14. 14 Methodology

15. 15 Logistic support products

16. 16 Diagnosis, troubleshooting, repair Communication Documentation Diagnosis Event attributes

17. 17 Return of experience FRACAS System Events Defect Logging Defect Verification Repairs Third Party Reporting Package Third Party Reliability Package Third Party LCC Package External Data Corrective Action

18. 18 Condition monitoring of equipment VisionCracksVibration

19. 19 Maintenance information system

20. 20 "New build" and "Service" relationship Design Process Phase ADesign Process Phase B GR DR PR GR PR SER contribution to projectsContribution to the gate reviews

21. 21 CONCLUSION The maintainability approach to become the common working practice throughout the company To provide the most innovative, cost effective and comprehensive quality service to the rail transportation industry around the world Our mission Requires for Customer satisfaction.

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