0. ITIL Change, Configuration, Release Processes
Staged Roll Out Plan

1. Revised Change, Configuration, Release (CCR) Rollout Overview
Objectives:
Update CCR rollout plan to address specific agency concerns
Mature the CCR processes internally within ITP
Allow adequate time to develop effective agency to ITP change management interface
Optimize rollout stages for ITP change management and full agency integration
Stage 1: ITP Infrastructure Change Management
Objective: To create a solid following and adoption of ITIL processes within the partnership.
Consists of six distinct phases (a – f)
Participation levels increase as processes mature over time
Scheduled to be phased in throughout 2007
Stage 2: Agency Change Management Integration
Objective: ITP infrastructure changes and agency application changes requested before moving to production infrastructure
Consists of three main phases (pilot, feedback, agency by agency rollout)
Scheduled to commence pilot in January 2008

2. The objective of Stage (1) is to create a solid following and adoption of ITIL processes within the partnership
Stage (1) IT Infrastructure Partnership Implementation
Pilot
“Go Live”
Internal Change Management – No agency CAB representation c
ITIL Compliant: DOC/DGIF CAB participation d
ITIL Compliant: all agency CAB representation e
Deployment a
Feedback b
Feedback f
Continuous Feedback from employees, agencies and KPIs
STAGE (1):
Infrastructure Changes only – No Agency change submission. ITP will continue to use any existing agency change management process, in addition to the new ITP process
a, b: Pilot with ITP employees supporting (DOC, DGIF) – Convene CABs internally
c: Internal Change Management: Rollout to all ITP staff – Convene CABs internally. Changes communicated to agencies via existing process.
d, e: ITIL Compliant Change Management: Rollout the CAB to all agencies
f: Gather feedback and analyze KPIs
Change, Config, Release
Phase I
Start: 08/06/ End 08/31/2007
09/03/ /28/2007
10/01/ /26//2007
Start: 10/29/ End 12/21/2007
08/06/2007
Time
12/21/2007

3. What is the role of the Change Advisory Board (CAB)?
The CAB provides advice to the Change Manager regarding the Change Request
Members of the CAB are chosen based on the nature of the Change Request and the IT service that the change will impact. CAB members include the change submitter and all the stakeholders that have responsibility for a component of the impacted IT service, and they act in an advisory capacity.
The CAB evaluates the impact and risk of pending changes to IT Services and the production IT Infrastructure.
The Change Manager is the chairman of the CAB and evaluates the Change Request based on advice from the CAB members. When there is non-concurrence the Change Manager will manage the escalation process.
Not all classifications of Change Requests require a CAB. CABs are required for changes classified as Major, required for Minor changes with a high priority and never required for Standard changes. Emergency changes require the immediate meeting of an Emergency CAB that includes the ITP Change Manager and a pre-named Agency stakeholder.
The ITP will schedule time with each Agency to detail the members of the Emergency CAB or CAB.

4. Stage (2) Agency Change Management Integration
The objective of Stage (2) is to implement Phase I processes with all agency employees over a period of time
Stage (2) Agency Change Management Integration
Pilot
“Go Live”
Deployment a
Feedback b
Scheduled Deployment c
Continuous Feedback from employees, agencies and KPIs
STAGE (2):
ITP Infrastructure Changes and Agency Application Changes Requested before moving to Production Infrastructure
a: Pilot with ITP and Agency employees – Convene CABs with Agencies
b: Gather feedback
c: Begin scheduled rollout of ITIL processes to all agencies. Gather continuous feedback.
Change, Config, Release
Phase I
Start: 01/07/ End 01/31/2008
Start: 02/04/ End TBD/2008
01/07/2008
Time
TBD/2008

5. Agency Change Management Integration Planning Focus Group
Objectives:
Achieve a common understanding of the ITP change process & vocabulary
Lay the foundation to achieve mutual objectives of stability and flexibility of IT services through a collaborative effort with select COV agencies doing software development
Create awareness and validation of ITP agency change management integration process, procedures, tools, approach
Estimate typical agency change management Integration duration
Understand the change management needs & concerns of agencies participating in the focus group
Determine what is required to obtain maximum participation with agency change management integration
Incorporate lessons learned into plans, approach and tools for Stage 2
Approach:
Facilitated workshop format with clearly defined objectives, agenda, roles, meeting norms.
X number of weeks before start of Stage 2 (agency change management integration pilot) in January
Select ~ 5-6 agencies performing software development to participate – no more than participants

6. ITIL Change, Configuration and Release Staged Implementation Plan
Stage (1) IT Infrastructure Partnership Implementation
Stage (2) Agency Integration
Pilot
“Go Live”
Pilot
Phased “Go Live”
Internal Change Mgt c
Deployment a
Feedback b
Agencies use CAB d
Feedback e
Deployment a
Feedback b
Phased Deployment c
Objectives of Stage (1)
Infrastructure Changes only – No Agency change submission. ITP will continue to use any existing agency change management process, in addition to the new ITP process
a, b: Pilot with ITP employees supporting (DOC, DGIF) – Convene CABs without Agencies
c: Internal Change Management: Rollout to all ITP staff – Convene CABs without Agencies
d: ITIL Compliant Change Management: Rollout the CAB to all agencies
e: Gather feedback and analyze KPIs
Objectives of Stage (2)
ITP Infrastructure Changes and Agency application Changes Requested before moving to Production Infrastructure
a: Pilot with ITP and Agency employees – Convene CABs with Agencies
b: Gather feedback
c: Begin phased rollout of ITIL processes to all agencies. Gather continuous feedback
Change, Config, Release
Phase I
08/06/2007
Time
TBD/2008

7. Channels for additional information
Sources for more information about ITIL:
Go to
COIN meetings
Publications (e.g. Network News, IT Partnership Web site)
VITA Transformation POC
ITIL Change Champions

8. Questions