1. Malcolm Baldrige Award: Category 5 Sam Ryan

2. What Will be Covered What is Baldrige Award Category 5? How Can it be Used in Your Organization Baldrige Application How it Works Category 5 in the Real World MESA Production Exercise Summary Reading List

3. What is Category 5? Deals with the workforce Involves developing an employee environment conducive to: –Personal growth –Full participation –Human resources development

4. What is Category 5? (cont) Applicant must demonstrate the following related to employees: –Employees must be empowered –A culture of open communication between employees must be present –Employee well-being and satisfaction

5. How Can it be Used in Your Organization Anonymous employee questionnaire: –Send out a questionnaire to employees –Ask questions related to Baldrige Award. For example: Do you feel empowered enough to do…? Can you communicate openly to perform task? How do you feel abut your daily task? –Ensure that questionnaire is anonymous and be sure employees are confident it is anonymous

6. How Can it be Used in Your Organization? (cont) What to do with questionnaire results? –List employee answers from most common to least common –Take the 10 most prevalent problems and problems that are most important to fix –Take a few minutes and think about how applying for the Baldrige Award will help improve the problem areas in your organization

7. Baldrige Application –Eligibility Before Applying, must check eligibility of your firm 1. Visit Baldrige website: - http://www.nist.gov/baldrige 2. Click on “Baldrige Award Application Forms” 3. Click on “Eligibility Form” 4. Proceed to fill out Word Document

8. Baldrige Application (cont.) –Application Apply to whichever Baldrige Sector your company fits best 1.Click on “Application Form” on the Baldrige website 2.Submit the form, along with: Application Fees Application Report

9. How it Works First your organizations applies for the award Second, your application is sent to the Baldrige examiners Third, Baldrige examiners visit your organization and evaluate efforts based on seven categories –*see next slide for map of categories

10. How it Works (cont) Baldrige Award Criteria

11. Category 5 in Action MESA Productions Inc. –Located in Tulsa, OK –Designs, manufactures and installs protection systems that control corrosion of metal surfaces –Small, private, family owned company (139 employees) –Won Baldrige Award in 2006 and 2012 in the small business category

12. Category 5 in Action (cont) MESA Productions Inc. –MESA’s corporate culture rated in top 10 percent of manufacturing companies –Workers satisfaction: Through cross-training in other departments, workers remain busy Workers are secure and supported in developing current or different career paths Employees share financial success through profit- sharing programs

13. MESA Production Exercise Refer to MESA’s website and click on the link “Human Resources Focus” –http://www.mesaproducts.com/baldrige.html#criteriaarticles As a team read the article and think about how your company can implement these ideas Brainstorm how MESA used the criteria outlined by the award to improve their HR

14. MESA Production Exercise Discuss the strengths of MESA and your organization Then Brainstorm how your organization can use the Baldrige Criteria to improve HR Then, find the areas most needed for HR improvement in your organization and set a goal to improve these areas

15. Summary Category 5 deals with the workforce and ensuring an environment conducive to: –Personal growth, full participation, and human resources development The Baldrige Quality Award criteria identify three areas of HR efforts –Work Systems, employee learning and motivation, and employee well- being and satisfaction In order to win the award organizations must excellence in all 7 categories –(Leadership, Strategic planning, customer and market focus, measurement analysis and knowledge management, HR focus, process management, and business/organizational performance results) –Although, this presentation only focuses on Category 5

16. Suggested Readings/Sources Foster, Thomas. Managing Quality. 4th. New Jersey: Pearson Education Inc., 2010. 69-76. Print "Malcolm Baldrige National Quality Award (MBNQA)."ASQ.org. American Society for Quality. Web. 26 Nov 2012. <http://asq.org/learn-about-quality/malcolm-baldrige- May, Terrry. "Human Resources Focus." Criteria for Performance Excellence. 2012: 1. Web. 26 Nov. 2012. National Institute of Standards and Technology. “Four U.S Organizations Honored with the 2012 Baldridge National Quality Award" Web. 14 Nov. 2012. < http://www.nist.gov/baldrige/baldrige_recipients2012.cfm Using 0.3 GB of your 10.1 GB