1. University wide internal communications
Sue Hagues, Internal Communications Manager

2. What is int. communication?
Internal communication is the glue that binds together an organisation’s employees with its values and objectives.
It is important to bring staff together, to inform them of developments in the University so that their values and work reflect the University’s own and they help spread the word about our excellent reputation.
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3. Benefits of internal comms.
Increased passion for, commitment to and alignment with the organisation's strategies and goals
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4. Benefits of internal comms
A high-energy working environment with increased productivity and good morale
Creates a sense of loyalty in a competitive environment
Attracts more people like existing employees which increases trust in the organisation and leads to higher retention rates
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5. Benefits of internal comms.
Creates a community at the workplace and not just a workforce
Improves student experience and loyalty
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6. Internal comms: What we do
Offer advice on how best to communicate with your staff
Help enable communications channels like e-newsletters
Disseminate key University messages – for example, the VC’s updates and blogs
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7. Internal comms: What we do
Raise the profile of internal communications through talks, presentations, workshops, and the ICN
Produce Overview, the monthly staff newsletter
Produce the staff web page, and maintain and change on a regular basis
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8. Incident management and business continuity
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9. Internal comms: What we do
Offer tailored advice and communications solutions to support University activities
Look to improve all methods of internal communications within the University
Enable incident communications
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10. Channels of communication
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11. Channels of communication
Face to face – presentations, talks, meetings, team briefings, seminars, Faculty Forums
Printed – newsletters, posters, magazines, brochures, reports, letters, prospectus
Electronic – , fax, plasma screens, Internet; social networking such as Facebook, Twitter, Linked In, uSpace, text messaging and e-newsletters
Telephone
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12. 10 top tips for communicating
Silence is not an option
Face to face and two-way is most effective
Explain your vision, values, key messages
Give timely, clear, concise, informative and interesting information. Don’t use jargon or acronyms.
Tie in with external communications
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13. 10 top tips for communicating
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14. 10 top tips for communicating
Lead from the top
Stick to agreed messages
Say what you mean and understand it
Use confidence to create confidence
Use a method your staff prefer
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15. Further information http://www.shef.ac.uk/internalcomms/
Internal communications toolkit
Internal Communicators Network
Overview, or start your own e-newsletter
Help and advice
or telephone or or telephone
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