1. TELUS Fleet Complete Solution
Date

2. ABOUT COMPLETE INNOVATIONS
Founded in 1998, Complete Innovations is a leading global provider of mission critical fleet, asset and mobile workforce management solutions
Complete Innovations has provided dispatching, fleet tracking and mobile resource management solutions to over 5,500 companies worldwide
One of the fastest growing companies in North America – Profit200 & Deloitte Fast500
Based in Markham, Ontario, Canada

3. SUCCESSFUL PARTNERSHIP
Over the 10 year+ partnership, we have signed up over 50,000 subscribers
Working with Complete Innovations, TELUS has become a national leader in fleet management and mobile workforce solutions
Our products are exclusive to TELUS; we do NOT deal with any of the other wireless carriers in Canada

4. FLEET COMPLETE PLATFORM
What is Fleet Complete?

5. 3 SOLUTIONS ON 1 PLATFORM Fleet Complete PC Application
All 3 Fleet Complete solutions can be tracked and managed from:
.NET PC App
Browser + Mobile Browser (HTML5) App
iPad AppC
Fleet Complete PC Application
Fleet Tracker MGS100, MGS200 or MGS500
Asset Tracker AT1000
Handset Solutions iPhone, Android, Blackberry

6. GPS TECHNOLOGY OVERVIEW
Data Centre
Security & Redundancy
GPS Satellite
Internet
Wireless Networks
2G, 3G, 4G, LTE
Fleet
Resource
Office
Asset

7. KEY BENEFITS Real time fleet management Operational efficiencies
Enables businesses to track location, speed and direction your vehicles are traveling to be able to respond to customer needs faster and more accuracy
Operational efficiencies
Reduced speeding, idle time, off hours driving, reductions in payroll and paid overtime.  All of these can be achieved by monitoring your remote workforce
Vehicle maintenance
Scheduled proactive maintenance in the system allows for easier management of vehicles and prevent costly vehicle repairs
Increased revenues
Business can get more work out of existing field staff in the same time period
They can use GPS tracking to reduce wasted time, increase dispatch efficiency and route the closest worker

8. FLEET COMPLETE TARGET MARKETS
Fleet Tracker Opportunities
Courier
Parts Delivery
Office Supplies / Furniture / Food & Beverage Delivery
Armored Vehicles
Passenger (Limo, Patient Transfer)
Environmental Services
Waste Management
Tow-Trucks
HVAC
Plumbers
Electricians
Technicians
Asset Tracker Opportunities
Landscape
Property Management
Restoration & Repair
Construction

9. RAPID CUSTOMER GROWTH Subscriber Count continues to grow
Adding over 1,000 subscribers per month
Less then 1% churn rate

10. WHY FLEET COMPLETE?
A feature-rich software platform, that scales up to meet the needs of enterprise customers and user-friendly enough for SMB customers.
Bundled, no capital outlay solutions on one bill, exclusively offered through TELUS.
Fleet Complete offers Fleet Tracking, Asset Tracking and Action Tracking in one platform accessible from a rich desktop app, web browser app, iOS app and Android app.
We are a MISSION-CRITICAL company that is focused on providing the best possible customer service including free unlimited training and support.

11. PRODUCT STRENGTHS High Loyalty Low customer churn rate, less than 1%
Proven technology
10+ years in-market, owned and developed by Complete Innovations
In-House R & D
New features are often based on feedback from our large base of existing customers
Reliable
All customer data is stored in a TELUS Data Center
3 year warranty on Fleet Tracker hardware
1 year warranty on Asset Tracker hardware

12. Application Access Anywhere
.NET software application for your PC - FREE
Web Interface (IE9, Safari, Firefox) - FREE
Mobile application (Android/iPhone/iPad) - FREE
Permits search of location or vehicle from a single search bar and centres map on device.
Located device user on the map so they can logout and see closest worker to them.
Perform a trip replay (pc only) of any day including speed/speed limit, poi notifications, etc.
Further development to be released monthly to include POI creation, rule editing, asset editing.
Download “Fleet Complete” from the
Apple Appstore or Google Play

13. Patchmap Maps layer
Patchmaps is a 3rd party mapping provider that has the best OIL/GAS lease road mapping to offer in Western Canada.
Typically added to either a desktop or a GARMIN GPS with an SD card. (purchased through cellular dealers)
Now available to all Fleet Complete customers upon request at no charge.

14. Without Patchmaps

15. With Patchmaps

16. IN-HOUSE PROFESSIONAL SERVICES
Our Professional Services team has the expertise and resources to enhance The Fleet Complete platform, integrate it with it customer systems, and even build new components to compliment our products
The team provides:
Custom reports development Systems integration with other back-office systems
Custom mobile applications to accommodate specific business requirements related to the mobile workforce
Core product customizations and enhancements to accommodate any business requirements (Enterprise customers only)

17. COMPETITIVE ADVANTAGES
Developed by Complete Innovations
Exclusive national partnership with AT&T
Many large customers that are referable
Fleet Complete is a platform – track vehicles, assets and resources
Many competitors can only track vehicles
Complete Innovations has been in business for over 12 years
Complete Innovations reinvests into technology
Professional Services
Integrated billing with AT&T
After sales support (in-house dedicated training and customer support team)
Many of our competitors are small in size, and resellers of technology
Award-winning technology

18. FAST FACTS Fuel is the #1 operating cost of most companies with fleets
Every 10 km/hr over 100 km/hr decreases fuel economy by 10%
Average truck uses ~1L of fuel for every 15 minutes of idling
Harsh braking and rapid acceleration reduce fuel economy by 33% on highways and 5% in the city
Driver behavior has a huge impact on fleet operating costs
Speeding tickets & accidents can result in an increase in insurance rates
Aggressive driving increases wear & tear and maintenance costs - up to $1,500 per year per vehicle
Maintenance is 5% of a vehicle’s total cost of ownership
Poorly-running engines can use 10-20% more fuel
Keeping tires properly inflated can improve fuel efficiency by as much as 19%
Efficient fleet utilization is key to ROI
Using fleet management, companies can reduce labour costs by 8%
Eliminate unauthorized use of fleet vehicles

19. KNOW WHERE THEY ARE Real Time Tracking
Owners need to know whether their workers are in the right place, when they got there and when they leave to run things effectively
Geo-fencing lets them create defined work area boundaries, and track all activity around them
Set boundaries in which they need to contain vehicles or equipment
Ensure their assets are being used in properly and in compliance with established rules
Fleet Trackers enables business to control their employees actions and the use of their assets
Create alerts for any breech of the geo-fence boundary to 'catch' any unacceptable activity
Follow up on employees who are constantly violating boundaries

20. ENHANCED CUSTOMER SERVICE
Tracking will help you respond to customer need faster and with greater accuracy
Improve dispatching
Increase customer satisfaction
Save valuable company time
Fleet Tracker can track and report on each vehicle in your fleet, enabling you to dispatch the closest worker, as well as provide proof that employees completed their jobs in a timely manner

21. REDUCE EXCESSIVE SPEEDING
Excessive speed is dangerous and burns extra fuel increasing risk & cost to fleet operations.
Reducing excessive speeding will:
Save fuel
Reduce unsafe driving
Encourage better driving behaviour
Prolong vehicle health
Each 10km over 100 km/hr decreases fuel economy by 10%

22. MINIMIZE ENGINE IDLE TIME
Reducing engine idle time will:
Save fuel costs
Extend life of vehicle
Reduce greenhouse gas emissions
Excessive idling wastes fuel: average truck uses 1L of fuel for every 15 min of idling, min of idle time per day can use up to 1,460L of fuel annually
Equivalent of $2,000/vehicle every year!

23. MANAGE VEHICLE MAINTENANCE
Vehicles get the best gas mileage when they operate in peak condition
Staying on top of vehicle maintenance will help to:
Keep vehicles running efficiently
Decrease fuel costs
Automated maintenance reporting:
Mileage, operating times, duration and date

24. CONTROL INSURANCE COSTS
Speeding tickets and other moving violations are an unneeded expense of operating a fleet
A single ticket can raise your insurance rates, and
More than one can end up costing you thousands more each year
Controlling insurance costs requires:
Reduce speeding
Reduce unsafe driving
Reduce accidents, loss and theft

25. STOP UNAUTHORIZED USAGE
Over 90% of companies have take home fleet vehicles
Huge potential liability that can come from employees using company vehicles without approval or knowledge

26. POWER TAKE OFF (PTO)
Auxiliary equipment attached to a vehicle where power is required for operation
Examples:
Tow trucks, dump trucks, boom trucks

27. REDUCE LABOUR COST & IMPROVE PRODUCTIVITY
Stop guessing if employee’s time sheets are accurate, and eliminate the effort of processing manually timesheets
Stop paying high overtime costs
Eliminate false time sheet claims
Save office administration time
Know where your employees vehicles have been, when they arrived, and how long they have been there; productivity will increase because employees know you know

28. Fleet Tracker Key business benefits: Ideal for:
Manage and monitor driver behavior
Reduce fuel costs
Increase vehicle life
Minimize unauthorized vehicle use
Optimize routing and fleet utilization
Increase driver productivity
Ideal for:
Small, medium or large fleet
Businesses looking to increase visibility on their fleet location and activity
Fleet owners who want to minimize fuel expenses and fleet running costs

29. Mgs100 self-install Features:
Do-it-yourself install capability with OBDII connector
Built-in accelerometer for movement detection
Built-in back-up battery (up to 2 hours) for tampering prevention
Built-in GPS and Cellular antenna
Battery voltage sensor
3 year warranty

30. Mgs200 professional install
Features:
Covert pro-install
Built-in accelerometer for movement detection
Variety of inputs for sensor readings such as emergency button, driver ID, temperature sensor, door sensor, PTO sensor, etc.
Battery voltage sensor
3 year warranty

31. Mgs500 with optional wifi Features: Covert pro-install
Built-in accelerometer for movement detection
Variety of inputs for sensor readings
Ethernet cable for internet connection
Optional WiFi Adapter for wireless internet connection for up to 100 ft
Battery voltage sensor
3 year warranty

32. Fleet tracker device family
Features
MGS100
Self-Install
MGS100/200
Pro-Install
MGS500
Installation
Self-Installed
Professional
I/O inputs, ex Door Sensor No
4 inputs, 2 outputs
13 inputs, 4 outputs
Onboard Ethernet Port
Yes
Wi-Fi Capable
Vehicle ECM Integration
Driver ID Support
Temperature Sensor support
Garmin Integration support
PTO Integration support
Over-The-Air Configuration
Power Source
OBDII
Hardwired
Battery Back-up
Optional

33. Optional accessories For increased service satisfaction:
Temperature sensors
Garmin Integration
Monitor any “on/off” sensor such as door sensor or PTO sensor
To prevent tampering:
Battery backup
To improve driver and vehicle safety:
Driver ID
TPASS Work Alone Solution
Engine starter disabler (using output)

34. Garmin integration
Garmin GPS navigation devices can be integrated with Fleet Tracker to provide in-vehicle messaging, dispatch and route navigation.
Features:
Pre-Canned Responses/ Messages
Two-Way Messaging
Automatic navigation for dispatched activities
Automatic job updates
Driver ID Login
Time-card reports
Application:
Couriers, Delivery Trucks, Landscaping Businesses, Technicians, Electricians, Construction, Restoration

35. DRIVER ID INTEGRATION
Save time identifying drivers and individual road behaviors, while keeping vehicles and assets safe with built-in security features.
Features:
Unique Key Fobs
Multiple Key Fobs per one vehicle
Driver ID with buzzer
Driver ID with starter disabling for protection against theft
Time-card reports
Application:
Fleets with Multiple Drivers per Truck, Oil&Gas, Crew Transportation vehicles, Transit vehicles, School buses

36. EMERGENCY BUTTON INTEGRATION
Fleet Tracker can be integrated with an optional Emergency Button for increased driver safety in cases of emergency or distress.
Features:
Covert installation
In-app or notification of emergency, accident or distress
Application:
Remote crews, Field workers, Lone workers, Oil&Gas, Emergency Response Fleets

37. POWER TAKE-OFF SENSOR
Fleet Tracker can easily integrate with a Power Take-Off connection and monitor accurate usage of the power required for auxiliary equipment.
Features:
Time of ON and OFF status of the auxiliary equipment
Accurate report on PTO usage to avoid under the table work
Receive alerts when the equipment is used, ex. when snow plow lowers the plow, the customer gets informed that their street is being cleaned
Application:
Tow Trucks, Dump Trucks, Cranes, Excavators, Forklifts, Liftgates, Snow Plows, Garbage Trucks

38. TEMPERATURE SENSOR
Monitor and regulate climate control for transportation of temperature-sensitive products.
Features:
Measure temperature in F and C
Transmits temperature status every 4 seconds
Receive alerts for any unnatural spike in temperature
Historic report of temperature throughout the transportation period for quality assurance
Application:
Pharmaceutical and Medical Transportation Fleet, Livestock transportation, Passenger and Public Transport

39. DOOR SENSOR
Monitor the times and duration of the open door status on your vehicles.
Features:
Accurate usage time on door and hood activity for increased preventative maintenance
Duration of open door status for accurate monitoring of passenger pick-up transportation stops
Application:
Public Transit, Bus, Taxi, Delivery Vehicles, Trailers

40. Engine control module (add-on)
The ECM module, addition to the Fleet Tracker, will collect vehicle and engine operating data via a standard J-bus or OBD-II connections and deliver this data to Fleet Complete allowing CCS to report on the vehicle diagnostics and engine information.
The ECM features:
DTC (Diagnostic Trouble codes) from OBD, J1708 and J1939 connectors
Precise Trip reporting with Fuel economy, engine hours, mileage and fuel consumption (J1939 only)
Vehicle odometer (J1939 only)
Specific functionality and data captured will vary by vehicle make/model. TELUS cannot guarantee specific success across the entire fleet without first testing make/model of vehicle.

41. FLEET TRACKER – ADD-ONS
Feature / Benefits
Monthly Price for add-on feature
Up-front hardware / Installation Cost
WIFI Access point - The Industrial Wi-Fi Access Point is connected to a MGS500 Modem providing internet access to Wi-Fi enables devices.
$ CDN (including install)
Engine Control Module (ECM) - Enables analysis of vehicle fuel consumption, fuel mileage, vehicle and driver behavior and diagnostic information including potential engine faults.
$ CDN
Driver Identification - Enables dispatchers to identify which driver is operating each vehicle. In the event the vehicle is being operated by an unidentified driver the in-vehicle modem can send an alert to specified users and trigger an onboard buzzer.
$ CDN (first vehicle)
$ CDN (each additional vehicle)
Garmin Connectivity – Enables two-way messaging and dispatch between a Garmin GPS and the .NET software client.
$98.00 CDN (including install)
Temperature Monitoring - Enables cargo temperature monitoring for transport of temperature sensitive goods.
$ CDN (including install)

42. Fleet Tracking Bundle
12 month data hosting in a TELUS Tier 3 Data Centre
3 year warranty on modem
Free basic installation in light duty vehicle (travel time extra)
Unlimited software copies with no licensing fees
Free Android or iPhone app for updates on vehicle positions while on-the-go
Unlimited logins and security profiles
Unlimited POI’s and Business Rules
Free Training via webex
Unlimited Technical support

43. Asset tracker Key business benefits: Features: Ideal for:
Visibility of non-powered assets such as trailers, containers, power generators, constructions equipment
Features:
Battery Life up to 3 years without charging (dependent on ping rate and environment)
Motion sensor with real time alert notification
Rechargeable battery
Ideal for:
Businesses with large or expensive equipment that is routinely left on job sites for weeks or months
Businesses that rent equipment out

44. AT700 Features: Magnetic installation capability
Up to 3 year battery (based on once in 24 hours transmission rate)
Motion sensor

45. at1000 Features: Magnetic installation capability
Hardwire installation capability for recharge
3 year battery without recharge (dependent on transmission rate)
Motion sensor
Rechargeable battery

46. AT1000 OPTIONAL ACCESSORIES
For increased service satisfaction:
Temperature sensors
Monitor any “on/off” sensor such as door sensor or PTO sensor
In-vehicle 12V charger
To minimize business running costs:
Fuel Level Sensor

47. TEMPERATURE SENSOR
Monitor and regulate climate control for transportation of temperature-sensitive products.
Features:
Measure temperature in F and C
Instantly transmits spikes in temperature in storage trailers, etc.
Historic report of temperature data during the storage period
Application:
Logistics, Cargo Transportation, Livestock Transportation, Medical and Pharmaceutical Product Storage

48. DOOR SENSOR
Monitor the times and duration of the open door status on your containers and trailers
Features:
Accurate usage time on door and hood activity for increased preventative maintenance
Alerts for unauthorized door activity to prevent theft or cross-border smuggling
Application:
Logistics, Storage, Warehousing, Cross-border Transportation

49. FUEL LEVEL SENSOR
Monitor the fuel levels, or any other measured readings, in your equipment, such as power generators, water towers, etc
Features:
Receive alerts in cases of fuel levels dropping when equipment is not powered to prevent theft
Accurate reading on the fuel levels to avoid unnecessary refueling trips
Application:
Construction Equipment Rentals, Oil & Gas Equipment Rentals, Mobile Water Towers, Irrigation Systems

50. DIGITAL SENSOR
Monitor any type of activity with ON/OFF, OPEN/CLOSE or UP/DOWN statuses.
Features:
Receive instant alerts when the status has been changed
Keep historic log of the activity on the equipment for accurate work-sheets, preventative maintenance and safety
Application:
Construction, Transportation, PTO Equipment, ATM Machines

51. AT1000 CHARGER
Applicable in situations where the Asset Tracker is not hardwired to a trailer and requires to be recharged on regular basis.
Features:
12V charger
Equipped with wall plug for any office wall outlet for a quick recharge
Includes a cigarette lighter connector for recharging in vehicle

52. Resource tracker Key business benefits: Ideal for:
Visibility of field and remote crews’ activity and job status
Ideal for:
Businesses with remote crews
Scheduling or tasking employees who aren’t always driving the same vehicle

53. Android and ios Features: GPS location tracking
Dispatch activities to handsets
Schedule tasks and delivery appointments for your drivers from HO
Near real-time status updates to tasks, activities and location
Historic log of all dispatched activities and tasks

54. ACTION TRACKER HOS Key business benefits: Ideal for:
Automated compliance on Hours of Service Regulation
Reduced paperwork associated with log books and roadside inspection
Digital reports on worker’s available hours according to the regional regulations
Ideal for:
Long hauling companies with over the border transportation
Trucking companies
Oil & Gas Transportation

55. ACTION TRACKER HOS Features: Available Hours reporting
Roadside Inspection mode
Electronic Driver Vehicle Inspection Report (DVIR)
“Slip-seat” capability
Violation Reports
Driver Log Archive

56. Included with Data Plan
pricing
Solution
Fleet Tracker
Asset Tracker
Resource Tracker
Action Tracker HOS
Monthly Price
$35
$40
$45
$55
$20
$25
$10 $7
Contract term
No Contract
3-year
Self-Install Hardware
$299 $0
N/A
$199
MGS200 Hardware
MGS 500 Hardware
Professional Installation
$120
Included
Locate Intervals (variable)
2 min
15 min
Transmission Frequency (variable)
6 min
Included Data
10 MB
1 GB
Included with Data Plan

57. Customer testimonials
Destiny Resources
(TELUS Fleet Tracker)
Orderit.ca
(TELUS Track and Dispatch)
Dynamex
(TELUS Resource Tracker) 57

58. OUR CUSTOMERS

59. SALES SUPPORT Jerry Leong, VP of Sales
Pacific – BC, Northwest Territories, Yukon
Mark Conway, RSM
(778)
Prairies – AB, MB, Yukon
Troy Bauman, RSM
(403)
Central – ON
Gurinder Mangat, RSM (416)
Mike Burley, Sales Specialist (647)
Quebec & Atlantic – QC, NS, NB, NL, PEI
Sylvain Denis, RSM
(514)
Jerry Leong, VP of Sales
(416) |