2. EMERGENCY RESPONSE PLAN TUNE-UP GWBAA 16 MAY, 2013

3. ➤ Swift, effective transition from normal to response mode ➤ Take care of people affected ➤ Minimize / contain “collateral” damage ➤ Recover: transition back to “normal” in a controlled, appropriate manner. FUNCTIONS OF AN EMERGENCY RESPONSE PLAN

4. TAKEAWAYS WHAT STRUCTURAL MODS DOES YOUR PLAN NEED? SHOULD ANYONE BE ADDED OR REMOVED FROM THE PLAN? HOW WELL WILL YOUR PLAN WORK? (and how do you know?)

5. WHERE ARE YOU ON THIS SCALE? Phase 1 ERP Advocacy Phase 2 ERP Dev/Review Phase 5 ERP Best Practice seeker Phase 4 ERP Recurrently Drilled Phase 3 Teambuilding & TTX Most should live here.

6. EMERGENCY RESPONSE HAS A LIFE CYCLE most positive influence First 90 minFollowing few hours Near TermLong Term Opportunity for the is here most damage from mistakes

7. BASIC PARTS OF AN EMERGENCY RESPONSE ➤ Notification ➤ Initial response ➤ Family Assistance ➤ Public Relations ➤ Gov/Reg interaction ➤ Resources ➤ International concerns ➤ Policy

8. NOTIFICATION AND INITIAL RESPONSE ➤ Telephone call from Signature... Your aircraft departed from the FBO. They heard it declare an emergency and attempt to return. Lots of fire truck and ambulance activity.

9. NOTIFICATION AND INITIAL RESPONSE ➤ How are you set up to be notified? Flight plan 3 rd party vendor flight notification Automatic electronic notification ➤ Who might receive a call or an email Are they available when your aircraft is flying Are they trained to record critical information Do they have access to your ERP

10. ➤ When do you activate your ERP? Anything that involves a call to 911 Variable levels of response (green/yellow/red) Better to false start than late start NOTIFICATION AND INITIAL RESPONSE MIP* ERC * Most Informed Person – initially, the report taker/giver 30 min60 min

11. ➤ So…you’ve activated your ERP…time is not on your side! NOTIFICATION AND INITIAL RESPONSE 30 min60 min MIP ERC Safety HR Counsel Maint. Corp. Comms MIP** Most Informed Person – initially, the report taker/giver ERC ➤ Consider having your MIP do an initial briefing to the emergency response team. Others

12. ➤ Meeting room with landlines, clean notepads, Internet… ➤ 100% validated manifest (printed, company-identifiable) ➤ Emergency contact info for all aboard ➤ Real world travel options to scene (modes & timelines) ➤ Situational awareness (confirmed, validated info) EMERGENCY RESPONSE TEAM’S “ASAP” NEEDS

13. ➤ Chronological log of ERT inputs, decisions & outputs ➤ Approved internal & external statements (facts!) ➤ Public Information function – stand up ASAP ➤ Chain of custody on MX/crew quals/dispatch records ➤ Maximum control of information flow (**note: web-enabled schedules) EMERGENCY RESPONSE TEAM’S “ASAP” NEEDS (CONTINUED)

14. ➤ Quick response guide versus reference manual ERP STRUCTURE ➤ Not shooting for this: ➤ But this: … for those early, “must-have” actions

15. Telephone call to hangar from wife of the pilot. She has seen the news on TV. She is in the car on the way to the hangar. NOTIFICATION & FAMILY ASSISTANCE

16. ➤ Notification & assistance are distinct things ➤ CURRENT EMERGENCY CONTACT INFORMATION ➤ Notify early and often with available FACTS ➤ Notify via quickest means available ➤ Train for how to support ➤ Preplan the level of support you will provide NOTIFICATION & FAMILY ASSISTANCE

17. MEDIA INTERACTION YOUR HOME BASE, ANYWHERE PASSENGER LIST OBTAINED….. 10:05 AM EST

18. ➤ Preplanned initial statements ➤ Who releases information ➤ Press release or spokesperson or both MEDIA INTERACTION You are here ➤ Remember the need for information internally ➤ Strike a balance: there’s too little (“no comment”) and there’s also too much

19. INTERACTION WITH AUTHORITIES / REGULATORS NTSB Investigator in charge calling. NTSB will be on scene tomorrow morning. The NTSB has directed the local FSDO to collect the aircraft and crew records.

20. ➤ How immediate is the FAA/NTSB need for notification? ➤ Use the right to legal representation for interviews ➤ Request party status & staff your member(s) prudently ➤ Records: provide copies, try to retain originals INTERACTION WITH AUTHORITIES / REGULATORS

21. ➤ Will whole operation stand down? ➤ Informing airborne crews ➤ Manifest & emergency contact integrity ➤ Representation for crew interface with authorities ➤ Control/chain of custody for records ➤ Authorized spokesperson(s) ➤ Guidance on employee social media/internal correspondence POLICY CONNECTIONS TO YOUR ERP

22. RESOURCES

23. ➤ Share the load with other departments in the company ➤ Insurer Security Legal Recovery Family assistance RESOURCES

24. INTERNATIONAL A call to the US Embassy for assistance reveals that the passports of the crew are being held by the Federal Police and when the crew is released from the hospital they will be arrested.

25. ➤ Delayed information ➤ Inaccurate information ➤ Criminalization / different rule of law ➤ Additional resources ➤ Sensationalized locally INTERNATIONAL

26. ➤ 12-18 months generally a good ERP exercise interval ➤ Some parts (notification, ERP activation, records freeze) can & should be exercised separately & more frequently ➤ Watch the impacts of key personnel changes ➤ Balance practice for primary & secondary role fillers ➤ Beware assuming (and not actually testing) elements in your plan ➤ Drills are more about confirming functional connections than individual performance EXERCISING YOUR ERP

27. COOPERATION ACCURACY CARE + SPEED IN CONTROL IN THE BIG PICTURE

28. TAKEAWAYS WHAT STRUCTURAL MODS DOES YOUR PLAN NEED? SHOULD ANYONE BE ADDED OR REMOVED FROM THE PLAN? HOW WELL WILL YOUR PLAN WORK? (and how do you know?)

29. DISCUSSION