1. GETTING CERTIFIED HOW TO GET YOUR CLIA CARD

2. Applying for a CLIA Card Cruise Counsellor Certification Course Training Classes Travel Trade Shows Your Personnel Cruises Speaking Ship Terminology Today we will look at…

3. Applying For A CLIA Card HOW DO I GET IT – Enroll in a certification program – Produce a passing grade letter from a CLIA test – Good for 1 year – Apply after November 1 st & the cost is $49

4. Applying For A CLIA Card WHAT WILL IT DO FOR ME – Discounts at some hotels, rental cars, & theme parks – You may need it on a cruise or seminar-at-sea – You may need it on a FAM Trip

5. Certification Courses Prerequisites Must be a CLIA Affiliated Agent Mandatory Training - 30 Credits Successful completion of 2 CLIA classroom or online courses & exams (15 credits each) -or- Successful completion of The CLIA Guide to the Cruise Industry textbook and exam (30 credits)

6. Any Combination of Elective Training - 50 Credits Successful completion of other CLIA training seminars and exams (10 or 15 credits each) Successful completion of CLIA video/DVD training and exams (10 credits each) Attendance at CLIA co-sponsored/endorsed cruise conferences (10 credits per event) *Completion of CLIA Institute Track at Cruise3Sixty (50 credits) or Trainingfest Fast-Track Certification Courses

7. Successful completion of The CLIA Guide to the Cruise Industry textbook & exam (30 credits) Attendance at member line product seminars (2 credits each, maximum 10 credits) Successful completion of member line approved online seminars (5 credits each, maximum 15 credits) Achievement of the Travel Institute's CTC or CTA designation (10 credits) Achievement of CITC's CTC or CTM designation (10 credits) Certification Courses

8. Product Knowledge - CLIA Member Cruise Lines only - 20 Credits Must complete all items: Personal cruise experience: one cruise of 2-6 days, one cruise of 7+ days, both on different CLIA member cruise lines Five shipboard inspections (may be same Member line but must be on different ships) 25 staterooms booked/deposited through a currently affiliated Travel Agency within your two year enrollment period Certification Courses

9. Training Courses Princess Cunard (pronounced Q-nard) Seminar -At- Sea

10. Training Courses Princess & Cunard (pronounced Q-nard) – There are four levels to complete: First Officer Staff Captain Captain Commodore

11. Training Courses Princess & Cunard (pronounced Q-nard) – Each level has 4 – 8 courses to complete. – You will receive a letter, a lapel pin, and certificate after each rank achieved. – You will be awarded a graduation cruise upon making Commodore.

12. Training Courses Seminar-At-Sea – All classes are held on the ship during sea days. – Most prices include taxes, fees, charges, gratuities. – Best way to cruise and learn. – Get to know the product you are sailing on. – Could be used as a ship inspection or a personnel cruise.

13. Certifications Cruise Counsellor Certification Program – ACC – Accredited Cruise Counsellor – MCC – Master Cruise Counsellor – ECC – Elite Cruise Counsellor – ECCS – Elite Cruise Counsellor Scholar – LCS – Luxury Cruise Specialist – ACM – Accredited Cruise Manager

14. Certifications No renewal fee – good for life Need this to get your CLIA Card each year Attach to your signature block on your stationary Go as far as you want to go in the Counsellor Program

15. Cost to enroll: – $40 for Luxury Cruise Specialist (5 years to complete) – $70 for ACC, MCC, ECC, ECCS, & ACM (2 years to complete) Certifications

16. Travel Trade Shows Cruise 3 Sixty – Best Travel Trade show you can ever attend & learn from – Lots of ships to inspect & CLIA classes to attend – Numerous vendors from cruise lines to hotels to islands and countries to cities – Product Training – Held in Ft. Lauderdale, FL (yearly) & Vancouver, Canada (Every 2 years)

17. Travel Trade Shows Cruise 3 Sixty – Gives you about 80% requirements for your ACC, MCC, ECC, ECCS, ACM & LCS – Opportunities for FAM Trips – Talk with vendors one-on-one – Teaches you how to generate business & clients – Classes and general sessions

18. Travel Trade Shows Cruise 3 Sixty – Travel show last 5-6 days – Lots of items from vendors – Cost $125 to $149 and worth the time and money – Includes some meals – Registration opens early – Enroll in the “Fast Track Institute” for free

19. Your Personnel Cruise Why Do I Need To Cruise? – For your clients! – The Experience – If you’ve never cruised you will be amazed!!! – You need to be able to tell your clients all about it. – Helps you “sail” your clients. – Know the difference between the cruise lines.

20. Your Personnel Cruise Why Do I Need To Cruise? – For your certifications! – You need to experience a 5day or less & a 7 day or more. – You need it to achieve your ACC, MCC, ECC, or ECCS. – Know what to say when asked by your clients. – Keep your cruise memorabilia.

21. SHIP TERMINOLOGY Aft – the back of the ship Bridge – where the captain and staff controls the ship Berth – A bed; also where the ship ties up Cabin – where you sleep; also called a stateroom Course – the direction the ship is headed in Disembark – to get off the ship Dock – the act of parking the ship at the pier Embark – to get on the ship

22. SHIP TERMINOLOGY Fore – the front of the ship Forward - toward the front of the ship Length – the distance from the extreme front to the extreme rear of the ship Midship – in or toward the middle of the ship Muster – to assemble the passengers and/or crew Pitch – the up & down rolling of the ship Port side – the left side of the ship (when facing the front)

23. SHIP TERMINOLOGY Roll – side to side motion of the ship Starboard – right side of the ship (when facing the front) Stern – the back of the ship Tender – a small boat you take to get from the cruise ship to the shore

24. ADDITIONAL INFORMATION For more information about the CLIA Cruise Counsellor certification Cruise3Sixty log on to www.cruising.org, click on “agencies and agents” tab. Once the page opens look on the left side of the page and click on “Training & Certification” and explore the many wonderful training opportunities that awaits you.

25. Gregory Nichols 501-952-2368 Got To Enjoy Travel nichols73161@gmail.com www.gottoenjoytravel.com Text, E-mail, or Call (when texting please use your first & last name in your text for prompt replies).