1. Enterprise Resource Planning BI: A Look at Capabilities and Value Propositions Wednesday, August 16, 2006, 4:30 PM - 5:30 PM Bjarne Berg, Director, Business Intelligence, MyITGroup Ltd. Assistant Professor, Computer Science, Lenoir-Rhyne

2. 2 What We’ll Cover Overview ERP - BI What are the vendor’s doing – a look at SAP’s and Oracle’s many tool suites. Real-time ERP BI merges with operational reporting The future of ERP BI Wrap up

3. 3 Level of Pre-delivered Content Toolsets & accelerators Analytical applications for specific industries Level of Embedded Analytics Complex (score cards, budgeting, planning, KPI) Interactive Mgmt. reporting (OLAP, MQE) Evolution of ERP Data Warehousing Emerging (1st generation) Vertical approach (2nd generation) Horizontal approach (2nd generation) Integrated analytical (3rd generation) Source: Mike Schroeck, David Zinn and Bjarne Berg, “Integrated Analytics – Getting Increased Value from Enterprise Resource Planning Systems”, Data Management Review, May, 2002; Adapted: Bjarne Berg “How to Manage a BW Project”, BW & Portals Conference, 2004, Orlando

4. A Logical Enterprise DW Architecture Metadata Data Extraction Integration and Cleansing Processes Custom Developed Applications Data Mining Statistical Programs Query Access Tools Data Resource Management and Quality Assurance Summarized Data Segmented Data Subsets Functional Area Summation Marketing and Sales Purchasing Corporate Information Product Line Location Purchasing Systems Invoicing Systems General Ledger External Data Sources Other Internal Systems Translate Attribute Calculate Derive Summarize Synchronize Source DataExtract Operational Data Store Transform Data Warehouse Applications Source: Bjarne Berg, “Introduction to Data Warehousing”, Price Waterhouse Global System solution Center, 1997

5. 5 ERP Data warehousing – Example: SAP Business Warehouse Source: SAP AG, 2005 Flat Reporting Formatted Formatted Print Print Form based Form based Static Static Predictable access Predictable access OLAP Reporting Drill Down Drill Down Slice and Dice Slice and Dice Analyse Analyse Data Mining Data Mining Search and discover Search and discover KPI & Scorecard Formatted Simple Simple Easy to view Easy to view Limited nav Limited nav Aggregates Aggregates

6. 6 Oracle’s Legacy Approach to BI Oracle Business Intelligence Applications Oracle's analytic applications include corporate performance management, interactive dashboarding (i.e. from Oracle’s Financial Analyzer), and embedded analytics. It is pre-built, industry specific analytic applications for BI based on business functions and user roles. Oracle Business Intelligence Suite Business Intelligence Suite is intended for executives, managers, and front line workers, and include ad hoc query and analysis, proactive intelligence and alerts, advanced reporting, and predictive analytics. Oracle Data Warehousing The Data Warehousing products include a graphical environment that supports design, deployment, and management of data warehouses. It include parallel database technology, and a suite of data access and management tools.

7. 7 What We’ll Cover Overview ERP - BI What are the vendor’s doing – a look at SAP’s and Oracle’s many tool suites. Real-time ERP BI merges with operational reporting The future of ERP BI Wrap up

8. 8 SAP’s packaged DSS solutions SAP’s Integrated BI solution is known as NetWeaver. This is a group of product components including: 1.Data Warehouses (BW) 2.Strategic Enterprise management (SEM) 1.Corporate Performance mgmt (CPM) 2.Business planning & simulation (BPS) 3.Business Consolidation services (BCS) 4.Stakeholder relationship mgmt (SRM) 3.Data Mining (inside BW) 4.Advanced Planning and Optimization (APO-BI) 5.Supply Chain Event Manager (SCEM-BI) 6.Customer Relationship Manager (CRM-BI) The DW is the source of the data for all these integrated analytical applications (iAnalytics)

9. 9 SAP’s Front’end strategy BEx is the 'umbrella name' for many of the presentation tools in BW, such as BEx Broadcaster, BEx Query Designer and BEx workbooks etc.

10. 10 SAP’s first attempt at ERP BI (starting in 1998)…. 1. BEx Workbooks is Excel 'on steroids'. 2. BW queries can be opened in Excel 3. Queries can be refreshed and standard Excel functions can be used This was a great tool for financial analysts and power users, but casual user hated it!!

11. 11 Today’s SAP web reports The most common way of deploying BW queries are through a standard, or customized web template with built-in navigational features. BW provides a global web template that can be enhanced with logos, colors, fonts and additional features using BSP or JSP.

12. 12 General Issues with SAP’s Business Warehouse Web Reporting The pre-delivered BW’s web template does not always provide the functionality required. Currently lacking functionality includes: Creating favorites/bookmarks that can be accessed from any machine Printing fit to page, report info, data status, basic formatting Ability to search for reports within the end user roles Definitions of characteristics and key figures are not available Online user help is not available in the web template No standard tool to target specific users about system status/changes On-line training is missing As a result, most customers enhanced the functionality of their web templates using development tools such as HTML and Java Script, ABAP, WAD.

13. 13 Oracle’s Approach to ERP BI Oracle’s answer to SAP’s NetWeaver is the Collective packaging of Fusion BI and their analytical applications - Source: Oracle, March 2006

14. 14 Oracle’s Corporate Performance Management applications Today, the CPM applications include 6 different areas,: Balanced scorecards, Enterprise planning and budgeting, Daily business intelligence, Public sector budgeting, Financial consolidation hub and Profitability manager Source: :White paper: Oracle Fusion Applications, March 2006

15. 15 Oracle’s Interactive Dashboards & embedded analytics The interactive dashboards and embedded analytics covers a variety of scenarios and many of them allows drill down to the supporting transactions in the data warehouse or the transaction system. Source: :White paper: Oracle Fusion Applications, March 2006 The daily business intelligence is presented in 46 overview pages, 287 KPIs and 769 delivered reports (as of July 2005) The daily business intelligence is presented in 46 overview pages, 287 KPIs and 769 delivered reports (as of July 2005)

16. 16 PeopleSofts’ Enterprise Performance Management - EPM PeopleSoft’s approach to ERP analytics is through 20 datamarts and a set of analytical applications. These are the 20 pre-delivered data marts that comes with ETL programs as well

17. 17 PeopleSofts’ EPM BI Applications PeopleSoft’s analytical applications. Source: :White paper: PeopleSoft Enterprise Performance Management, These analytical applications runs on top of the 20 pre- delivered datamarts from PeopleSoft.

18. 18 What is Oracle going to do with it all? Oracle has already integrated the Siebel's analytic solutions in Oracle Business Intelligence Suite Enterprise Edition (as of March 2006). The challenge for Oracle is to expand the Fusion analytics platform to create the next generation of integrated BI applications. This will include a combination of the Business Intelligence Suite and Oracle applications. More industry specific analytics is also needed and in 2007 Oracle plans to add more content for higher education, pharmaceuticals and financial services.

19. 19 What is Oracle going to do with it all? Before the 2 nd quarter of 2007, Oracle plans to deliver specific analytical updates by integrating their Business Intelligence Suite with: - PeopleSoft Enterprise, - JD Edwards EnterpriseOne, - Oracle E-Business Suite applications. - With the release of PeopleSoft Enterprise version 9.0 there will be new enhancements to Enterprise Performance Management capabilities. - Oracle will also continuing development of more daily business intelligence features in E-Business Suite version 12. What we see is two tracks: One with continued development of legacy and heritance ERP BI applications, and on track with the ‘to-be’ vision of integrated analytics based on the Oracle fusion and business intelligence suite.

20. 20 Making sense of it all…. Oracle BI suite standard edition Oracle BI suite standard one edition Siebel BI PeopleSoft EPM SAP Strategic enterprise mgmt SAP BW Oracle BI suite Enterprise edition Oracle E-business suite applications SAP APO

21. 21 What We’ll Cover Overview ERP - BI What are the vendor’s doing – a look at SAP’s and Oracle’s many tool suites. Real-time ERP BI merges with operational reporting The future of ERP BI Wrap up

22. 22 Real-time DW merges with operational reporting – What are the issues with XML? In the late 1990s, companies explored XML as a silver bullet to get timely transactional data into data warehouses. The idea was to provide instant synchronous updates to the decision support systems as the transactions occurred. While the concept sounds simple, it has major implications. First, the transaction system has to create a fixed format document for each transaction, something that can be quite time-consuming. Second, the documents often become large due to tags and metadata embedded in each record. For example, transactions based on the proposed XML protocol - extensible messaging and presence protocol, or XMPP - carry both open and end tags for each data point. If you want to send a simple record with a first and last name, it may look like: Jim Smith ISSUE: While the record contains only 8 characters (Jim Smith), the transmitted document contains 55 characters.

23. 23 Real-time DW merges with operational reporting – What are the issues with XMPP and SIMPLE? XMPP was great at handling simple records such as SMS traffic, but it had a huge overhead when transmitting large volumes of transactions (something it was never intended to do). On the other hand, a drawback of the competitor, SIMPLE, was that it provided core support for single text messaging but had little support for other formats. Therefore, each vendor had to build their own extensions, which were often incompatible. Another problem with SIMPLE was that it supported the old user data protocol (UDP) as well as transmission control protocol (TCP) in the transportation layer. ISSUE: Because UDP has few quality controls, data packages can be dropped and data lost with limited ability to restart or track the process.

24. 24 Real-time DW merges with operational reporting – What is BAS / BAM and BizTalk? With this latest release of BizTalk, which is based on the.NET platform, Microsoft provided a clearer alternative to the very confusing standardization race that had literally dozens of overlapping standards and approaches to EAI. The core architecture of BizTalk 2004 is a simplified server system. For a decision support system in an EAI framework, BizTalk provides the Business Activity Services (BAS) to be installed on the source system side to provide the messages. The administrator of the data warehouse can also monitor the load process from many source systems using BizTalk's business activity monitoring (BAM) tool. Currently, BizTalk has been enhanced to provide better network load balancing (NLB) and an enhanced management console called MMC for remote management and configuration of multiple source systems with BAS installed.

25. 25 Real-time DW merges with operational reporting – What is SAP Doing? One of the core components of NetWeaver is SAP Exchange Infrastructure (XI). SAP XI provides integration between SAP components such as BW for data warehousing, Strategic Enterprise Management tool for analytics as well as a variety of components for knowledge management, customer relationship management (CRM) analytics, advanced planning and optimization (APO) and SAP's portal product and non-SAP components. Today, SAP has based its core messaging architecture on the XML standards, and the direct access architecture is based on the connectivity provided by Java (J2EE). SAP XI also support interface standards such as RosettaNet, CIDX and UCCnet. With the release of NetWeaver BI 7.0, last month, SAP is taking another step closer to providing a true real-time data warehouse.

26. 26 What We’ll Cover Overview ERP - BI What are the vendor’s doing – a look at SAP’s and Oracle’s many tool suites. Real-time ERP BI merges with operational reporting The future of ERP BI Wrap up

27. 27 TREND: More visualization tools ( I.e. SAP’s Visual Composer) A Visual Composer is a tool to visualize the data. It is a browser-based intuitive modeling and design tool for rapid application development and prototyping in a code-free development environment. SAP NetWeaver‘s Visual Composer

28. 28 TREND: Virtual OLAP – an Oracle approach Virtual OLAP is a trend of merging operational and analytical data in a logical manner. Since the merger is virtual, it can have zero lag time and therefore provide real-time analytics. Many companies such as the GL company is providing tie-ins to Oracle applications and databases that can logically merge the data as well as transform the data to external indexing engines for extremely fast query accessing.

29. 29 TREND: Virtual OLAP – an SAP approach SAP launched the BI accelerator at the end of June 2006. This tool takes BI and/or operational data and creates a proprietary indexing system that allows users to access the data very quickly. Query performance can be 100s of times faster than traditional ROLAP. Source: Alexander Peter, SAP AG, 2006

30. 30 Trend: BI applications are creating ‘new’ date to the DW In Data warehousing v2.0 (Bill Immon’s new terminology), we are using BI applications to create new data that needs to be fed to the data warehouse, and /or the transactional system Tools are now available to build association data sets that creates updates based on BI findings (i.e. customer segmentation, risk, profitability flagging etc). Images: Bhanu Gupta, ASUG 2005 Illinois chapter

31. 31 Most ERP BI projects are abandoning the vendor delivered methodologies All major vendor’s have ‘proposed’ BI methodologies, but they are predominantly based on traditional approaches to building transaction systems. SDLC methodologies are for building transactional systems. For ERP BI, there are several other alternatives. SDLC methodologies are for building transactional systems. For ERP BI, there are several other alternatives. Source: Dr. Bjarne Berg, SAP Project Management Conference - Oct. 2005, Las Vegas “How to pick JAD, RAD, XP or a SDLC Methodology for your IT project”

32. 32 What We’ll Cover Overview ERP - BI What are the vendor’s doing – a look at SAP’s and Oracle’s many tool suites. Real-time ERP BI merges with operational reporting The future of ERP BI Wrap up

33. 33 Your Turn! Dr. Bjarne Berg Director of Business Intelligence MyITgroup Ltd. bberg@myitgroup.com