1. WorkPlace Etiquette
By: Jennifer L. Frey

2. Definition of Etiquette
Etiquette - n: rules governing socially acceptable behavior.
The conduct or procedure prescribed by authority to be observed in social or official life.
The practices and forms prescribed by social convention or by authority.

3. Etiquette is found in many areas of daily life
*Workplace *Boating
*Golf course *Driving a vehicle
*Telephone * , letters, memos
*Air travel *Sports
*School

4. The why’s of Etiquette? To avoid negative confrontation
To avoid politics, i.e., in the office, on the golf course, on the highway, traveling by boat, flying in the air.
To communicate effectively with an opposing opinion of another person(s).
To be organized and in a uniformed way.

5. Misunderstandings among co-workers lead to workplace tension
Whether you work for a
small non-profit
organization, a giant
multi national corporation,
or something in-between,
chances are you spend
many hours a day in close
proximity to other people.

6. Workplace etiquette - why is IT so important?
Avoid work-place tension
To avoid employee stress
Avoid misunderstandings
Employee job satisfaction
Increase productivity
Get the job done
To make the workplace a happy, stress-free place

7. Sensory reminders of how to get along in the workplace
Sound
Monitor the volume of conversations
Keep personal telephone conversations and s to a minimum
Maintain privacy - keep all workplace conversations professional
Avoid interruptions
DON’T GOSSIP!

8. Sensory reminders of how to get along in the workplace
Scent
Be sensitive to scents and smells surrounding you, i.e. perfumes, cologne
If eating at your desk avoid eating foods strong in smells and aromas - can become unpleasant

9. Sensory reminders of how to get along in the workplace
Sight
Keep your personal workspace clean and neat at all times
Use shared areas with respect and courtesy - clean up after yourself

10. Getting to the top! Positive attitude Willingness to help
Mutual respect
Compromise
Punctuality
Professional dress
Respect for others opinions
Teamwork

11. Getting to the top - continued!
Show appreciation or give credit for a job well done
Speak well of your co-workers
Try not to step on anyone’s toes, or hurt anyone’s feelings
BE COURTEOUS!

12. Dilbert - what to say, and what not to say in the workplace!

13. Key Elements to a productive, happy workplace!
The three B’s:
Be Kind
Be Courteous
Be Respectful