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Chapter 13 Interpersonal Relationships at Work SECTION OPENER / CLOSER INSERT BOOK COVER ART Chapter 13 Objectives Interpersonal Relationships at Work.

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Presentation on theme: "Chapter 13 Interpersonal Relationships at Work SECTION OPENER / CLOSER INSERT BOOK COVER ART Chapter 13 Objectives Interpersonal Relationships at Work."— Presentation transcript:

1 Chapter 13 Interpersonal Relationships at Work SECTION OPENER / CLOSER INSERT BOOK COVER ART Chapter 13 Objectives Interpersonal Relationships at Work

2 Chapter 13 Interpersonal Relationships at Work Section 13.1 Your Personal Traits at Work Applying Interpersonal Skills Section 13.2

3 Chapter 13 Interpersonal Relationships at Work CHAPTER OBJECTIVES Work effectively with a variety of coworkers by recognizing and developing positive and respectful personal traits. Understand and practice effective methods of conflict resolution. continued

4 Chapter 13 Interpersonal Relationships at Work CHAPTER OBJECTIVES Appreciate and increase sensitivity to diversity in the workplace.

5 Chapter 13 Interpersonal Relationships at Work SECTION OPENER / CLOSER INSERT BOOK COVER ART End of Chapter 13 Objectives Interpersonal Relationships at Work

6 Chapter 13 Interpersonal Relationships at Work SECTION OPENER / CLOSER INSERT BOOK COVER ART Section 13.1 Your Personal Traits at Work

7 Chapter 13 Interpersonal Relationships at Work WHAT YOULL LEARN How to recognize and develop personal traits that will enable you to get along with others in the workplace continued

8 Chapter 13 Interpersonal Relationships at Work WHAT YOULL LEARN Methods for developing behaviors that will make you a more effective coworker

9 Chapter 13 Interpersonal Relationships at Work Your ability to demonstrate the personal traits and behaviors that employers and employees desire will greatly affect your success in the workplace. WHY ITS IMPORTANT

10 Chapter 13 Interpersonal Relationships at Work tactempathize KEY TERMS

11 Chapter 13 Interpersonal Relationships at Work If you develop good interpersonal relationships with your coworkers, youll enjoy your time at work more. By showing a willingness to cooperate, youll receive cooperation in return. Your Personal Traits at Work

12 Chapter 13 Interpersonal Relationships at Work The following traits are important in the workplace: Important Personal Traits responsibility, including dependability and positive motivation; self-esteem, including confidence; continued

13 Chapter 13 Interpersonal Relationships at Work sociability, including friendliness, enthusiasm, adaptability, and respect for others; integrity/honesty, including loyalty and trustworthiness; and Important Personal Traits continued

14 Chapter 13 Interpersonal Relationships at Work self-management, including self- control and tact. Important Personal Traits Tact is the ability to say things in a way that will not offend other people.

15 Chapter 13 Interpersonal Relationships at Work Your success at work is an important factor in your overall well-being. Success is only attainable with the right personal qualities. Important Personal Traits

16 Chapter 13 Interpersonal Relationships at Work Self-awareness is your knowledge of your personality and individuality. If you are self-aware, you know not only your strengths, but also the traits you need to improve. Self-Awareness on the Job

17 Chapter 13 Interpersonal Relationships at Work Understanding your own unique blend of qualities helps you adjust to new work situations and get along well with others. Self-Awareness on the Job

18 Chapter 13 Interpersonal Relationships at Work Four steps to self-improvement are to: Improving Your Personal Traits 1.Zero in on one trait at a time. 2.Draw up a plan and stick to it. 3.Keep track of your progress. 4.Move on to the next trait.

19 Chapter 13 Interpersonal Relationships at Work By developing your positive traits, you will get along better with your coworkers. By getting along better with your coworkers, you will be more effective at your job. Becoming an Effective Coworker continued

20 Chapter 13 Interpersonal Relationships at Work By being more effective at your job, you will advance more rapidly in your career. Becoming an Effective Coworker

21 Chapter 13 Interpersonal Relationships at Work Effectiveness comes about when workers cooperate with one another. Becoming an Effective Coworker

22 Chapter 13 Interpersonal Relationships at Work To be an effective coworker, you need: Becoming an Effective Coworker respect,understanding, communication, and good humor.

23 Chapter 13 Interpersonal Relationships at Work Mutual respect is the foundation of cooperation. The Im-better-than-you attitude, the idea that you are superior, undermines cooperation. Respecting Others

24 Chapter 13 Interpersonal Relationships at Work Workers who become jealous of their coworkers view them as rivals. Jealous workers withhold respect and cooperation. Respecting Others

25 Chapter 13 Interpersonal Relationships at Work A jealous worker refuses to admit that coworkers may have worked more effectively and deserve raises or promotions. Respecting Others

26 Chapter 13 Interpersonal Relationships at Work You can develop understanding by taking an interest in your coworkers goals and personal traits, and by empathizing with them. Understanding Others

27 Chapter 13 Interpersonal Relationships at Work To empathize is to see someone elses point of view and to imagine yourself in his or her situation. Understanding Others

28 Chapter 13 Interpersonal Relationships at Work Pay attention to your coworkers body language. Be alert to facial expressions, which often give clues to peoples inner feelings. Understanding Others

29 Chapter 13 Interpersonal Relationships at Work How you listen is as important as what you say. If you dont listen well, you wont benefit from being part of a team. Communicating with Others

30 Chapter 13 Interpersonal Relationships at Work Good communication also means sharing information. To keep projects running smoothly, convey information promptly and clearly. Communicating with Others

31 Chapter 13 Interpersonal Relationships at Work Communicating does not mean talking about your private life. Leave personal issues at home. Communicating with Others

32 Chapter 13 Interpersonal Relationships at Work Your sense of humor can carry you and your coworkersthrough times of stress. Your sense of humor can unite a team and make people feel better about themselves. Keep Smiling!

33 Chapter 13 Interpersonal Relationships at Work Graphic Organizer 13.1 Chapter 13 Interpersonal Relationships at WorkSucceeding in the World of Work Being an Effective Coworker Respect Others Respect Others Understand Others Understand Others Keep Smiling Keep Smiling Communicate With Others Communicate With Others

34 Chapter 13 Interpersonal Relationships at Work ETHICS in Action Approaching Your Supervisor You work the late shift at a customer service center, where you receive incoming calls from customers about their credit card accounts. The other two workers on your shift are best friends, and they take frequent breaks together and leave you alone to answer all of the calls. continued

35 Chapter 13 Interpersonal Relationships at Work ETHICS in Action Approaching Your Supervisor Youve tried to talk to them, but they havent changed their behavior. Because your supervisor isnt around at night, he doesnt know whats happening. continued

36 Chapter 13 Interpersonal Relationships at Work ETHICS in Action Approaching Your Supervisor THINK ABOUT IT How will you approach your supervisor about your coworkers?

37 Chapter 13 Interpersonal Relationships at Work Keep your work area neat and organized. Limit personal phone calls and e-mail. Plan your days schedule, keeping in mind any meetings or duties that will interrupt your work time. CAREER CHECKLIST To Be an Effective Coworker… continued

38 Chapter 13 Interpersonal Relationships at Work Complete the most important work first dont get caught up in minor details. Avoid procrastinatingit may prevent you from producing top-quality work on schedule. Tackle one task at a time, and dont get sidetracked. CAREER CHECKLIST To Be an Effective Coworker…

39 Chapter 13 Interpersonal Relationships at Work Key Concept Checkpoint Comprehension 1.Describe a situation in which you effectively applied important personal qualities. What did you learn from this experience? continued SECTION 13.1 REVIEW

40 Chapter 13 Interpersonal Relationships at Work SECTION OPENER / CLOSER INSERT BOOK COVER ART Section 13.2 Applying Interpersonal Skills

41 Chapter 13 Interpersonal Relationships at Work WHAT YOULL LEARN Proper workplace etiquette and how to practice it Strategies for resolving conflicts smoothly and effectively continued

42 Chapter 13 Interpersonal Relationships at Work WHAT YOULL LEARN How to appreciate and increase sensitivity to diversity in the workplace

43 Chapter 13 Interpersonal Relationships at Work Coworkers and employers will base their opinions of you on the behaviors and attitudes you display in the workplace. WHY ITS IMPORTANT

44 Chapter 13 Interpersonal Relationships at Work etiquette conflict resolution diversitystereotype KEY TERMS

45 Chapter 13 Interpersonal Relationships at Work Etiquette is good manners: Its the rules of polite behavior in dealing with other people. Applying Interpersonal Skills

46 Chapter 13 Interpersonal Relationships at Work Greet your coworkers when you come to work. Address people by name. Dont interrupt private conversations. Avoid tying up equipment that other people may need to use. Be Courteous

47 Chapter 13 Interpersonal Relationships at Work Wear neat, clean clothes. Dont use your wardrobe or hairstyle to attract attention. Dress Appropriately

48 Chapter 13 Interpersonal Relationships at Work Be at work on time. Arrive at meetings promptly. Meet deadlines. If you promise to call someone at a certain time, keep your word. Be Punctual

49 Chapter 13 Interpersonal Relationships at Work Treat electronic communication as you would treat private mail. Dont read or listen to any form of communication unless it is addressed to you. Faxes, E-Mail, and Voice Mail

50 Chapter 13 Interpersonal Relationships at Work Respect your coworkers private spaces. Never look in a locker, file cabinet, or desk that is not your own. Shared Office Space

51 Chapter 13 Interpersonal Relationships at Work Treat your supervisor with the same respect and courtesy that you do your coworkers. Working with Your Supervisor

52 Chapter 13 Interpersonal Relationships at Work Deal with any criticism from your supervisor in an objective and professional manner. Practice initiative instead of asking your supervisor about details that dont need his or her approval. Working with Your Supervisor

53 Chapter 13 Interpersonal Relationships at Work Whenever you can, offer help to your supervisor. Discuss your work-related complaints with your supervisor. Working with Your Supervisor

54 Chapter 13 Interpersonal Relationships at Work Graphic Organizer 13.2 Chapter 13 Interpersonal Relationships at WorkSucceeding in the World of Work Workplace Etiquette MANNERSRESPECT PRIVACY RESPECT YOUR SUPERVISOR be punctual be courteous dress professionally computers phone e-mail voice mail listen to criticism practice initiative offer to help

55 Chapter 13 Interpersonal Relationships at Work Conflict resolution is a problem-solving strategy for settling disputes. Conflict resolution allows both sides to save face and lessen ill-feeling. Conflict Resolution

56 Chapter 13 Interpersonal Relationships at Work Conflict resolution focuses on the issues, not the personalities of the people involved. Prepare for conflict resolution by practicing your communication skills in the disputes you have with your friends. Conflict Resolution

57 Chapter 13 Interpersonal Relationships at Work Diversity is variety. Embracing diversity is one way to discourage conflict at work. Diversity in the Workplace

58 Chapter 13 Interpersonal Relationships at Work Show respect for everyone, regardless of: Diversity in the Workplace cultural differences, religious differences, age, gender, or viewpoint.

59 Chapter 13 Interpersonal Relationships at Work A stereotype is an oversimplified and distorted belief about a person or group. Overcoming Stereotypes

60 Chapter 13 Interpersonal Relationships at Work The danger of thinking in stereotypes is that it does not allow for individuality. It encourages an us versus them mentality. Overcoming Stereotypes

61 Chapter 13 Interpersonal Relationships at Work Getting along with a diverse group of people requires: Overcoming Stereotypes respect, sensitivity, and communication.

62 Chapter 13 Interpersonal Relationships at Work Many businesses sponsor diversity training programs to help employees overcome stereotyping. Overcoming Stereotypes

63 Chapter 13 Interpersonal Relationships at Work Whats polite in one society may be rude in another. Apologize if you are unintentionally impolite. Cultural Distinction

64 Chapter 13 Interpersonal Relationships at Work Effective coworkers have equal respect for members of both sexes. It is wrongand illegalto harass anyone because of gender. Gender Distinction

65 Chapter 13 Interpersonal Relationships at Work As a young person, you may have a different point of view from your elders. You can bridge the difference by listening carefully and finding points on which you can agree. Generational Distinction

66 Chapter 13 Interpersonal Relationships at Work Key Concept Checkpoint Comprehension 1.How does technology affect etiquette in the workplace? Give an example. continued SECTION 13.2 REVIEW

67 Chapter 13 Interpersonal Relationships at Work Key Concept Checkpoint Comprehension 2.Why is creative thinking an important part of conflict resolution? continued SECTION 13.2 REVIEW

68 Chapter 13 Interpersonal Relationships at Work Key Concept Checkpoint Comprehension 3.Why are respect, understanding, and communication especially important in a diverse workplace? continued SECTION 13.2 REVIEW

69 Chapter 13 Interpersonal Relationships at Work Key Concept Checkpoint Critical Thinking 4.What should you do if a coworker shares a racist or otherwise offensive joke with you? SECTION 13.2 REVIEW

70 Chapter 13 Interpersonal Relationships at Work SECTION OPENER / CLOSER INSERT BOOK COVER ART End of Section 13.2 Applying Interpersonal Skills


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