Presentation on theme: "Interpersonal Relationships at Work"— Presentation transcript:
1 Interpersonal Relationships at Work Chapter 13 ObjectivesInterpersonal Relationships at Work
2 Your Personal Traits at Work Section 13.1Your Personal Traits at WorkSection 13.2Applying Interpersonal Skills
3 Understand and practice effective methods of conflict resolution. CHAPTER OBJECTIVESWork effectively with a variety of coworkers by recognizing and developing positive and respectful personal traits.Understand and practice effective methods of conflict resolution.continued
4 Appreciate and increase sensitivity to diversity in the workplace. CHAPTER OBJECTIVESAppreciate and increase sensitivity to diversity in the workplace.
5 End of Chapter 13 Objectives Interpersonal Relationships at Work
6 Your Personal Traits at Work Section 13.1Your Personal Traits at Work
7 WHAT YOU’LL LEARNHow to recognize and develop personal traits that will enable you to get along with others in the workplacecontinued
8 WHAT YOU’LL LEARNMethods for developing behaviors that will make you a more effective coworker
9 WHY IT’S IMPORTANTYour ability to demonstrate the personal traits and behaviors that employers and employees desire will greatly affect your success in the workplace.
11 Your Personal Traits at Work If you develop good interpersonal relationships with your coworkers, you’ll enjoy your time at work more.By showing a willingness to cooperate, you’ll receive cooperation in return.
12 Important Personal Traits The following traits are important in the workplace:responsibility, including dependability and positive motivation;self-esteem, including confidence;continued
13 Important Personal Traits sociability, including friendliness, enthusiasm, adaptability, and respect for others;integrity/honesty, including loyalty and trustworthiness; andcontinued
14 Important Personal Traits self-management, including self-control and tact.Tact is the ability to say things in a way that will not offend other people.
15 Important Personal Traits Your success at work is an important factor in your overall well-being.Success is only attainable with the right personal qualities.
16 Self-Awareness on the Job Self-awareness is your knowledge of your personality and individuality.If you are self-aware, you know not only your strengths, but also the traits you need to improve.
17 Self-Awareness on the Job Understanding your own unique blend of qualities helps you adjust to new work situations and get along well with others.
18 Improving Your Personal Traits Four steps to self-improvement are to:Zero in on one trait at a time.Draw up a plan and stick to it.Keep track of your progress.Move on to the next trait.
19 Becoming an Effective Coworker By developing your positive traits, you will get along better with your coworkers.By getting along better with your coworkers, you will be more effective at your job.continued
20 Becoming an Effective Coworker By being more effective at your job, you will advance more rapidly in your career.
21 Becoming an Effective Coworker Effectiveness comes about when workers cooperate with one another.
22 Becoming an Effective Coworker To be an effective coworker, you need:respect,understanding,communication, andgood humor.
23 Respecting Others Mutual respect is the foundation of cooperation. The “I’m-better-than-you” attitude, the idea that you are superior, undermines cooperation.
24 Respecting OthersWorkers who become jealous of their coworkers view them as rivals.Jealous workers withhold respect and cooperation.
25 Respecting OthersA jealous worker refuses to admit that coworkers may have worked more effectively and deserve raises or promotions.
26 Understanding OthersYou can develop understanding by taking an interest in your coworkers’ goals and personal traits, and by empathizing with them.
27 Understanding OthersTo empathize is to see someone else’s point of view and to imagine yourself in his or her situation.
28 Understanding Others Pay attention to your coworkers’ body language. Be alert to facial expressions, which often give clues to people’s inner feelings.
29 Communicating with Others How you listen is as important as what you say.If you don’t listen well, you won’t benefit from being part of a team.
30 Communicating with Others Good communication also means sharing information.To keep projects running smoothly, convey information promptly and clearly.
31 Communicating with Others Communicating does not mean talking about your private life.Leave personal issues at home.
32 Keep Smiling!Your sense of humor can carry you—and your coworkers—through times of stress.Your sense of humor can unite a team and make people feel better about themselves.
33 Being an Effective Coworker Graphic Organizer13.1Being an Effective CoworkerRespectOthersUnderstandOthersKeepSmilingCommunicateWithOthersChapter 13 • Interpersonal Relationships at WorkSucceeding in the World of Work
34 ETHICS in Action Approaching Your Supervisor You work the late shift at a customer service center, where you receive incoming calls from customers about their credit card accounts. The other two workers on your shift are best friends, and they take frequent breaks together and leave you alone to answer all of the calls.continued
35 ETHICS in Action Approaching Your Supervisor You’ve tried to talk to them, but they haven’t changed their behavior. Because your supervisor isn’t around at night, he doesn’t know what’s happening.continued
36 ETHICS in Action Approaching Your Supervisor THINK ABOUT IT How will you approach your supervisor about your coworkers?
37 CAREER CHECKLIST Keep your work area neat and organized. To Be an Effective Coworker…Keep your work area neat and organized.Limit personal phone calls and .Plan your day’s schedule, keeping in mind any meetings or duties that will interrupt your work time.continued
38 CAREER CHECKLISTTo Be an Effective Coworker…Complete the most important work first—don’t get caught up in minor details.Avoid procrastinating—it may prevent you from producing top-quality work on schedule.Tackle one task at a time, and don’t get sidetracked.
39 Key Concept Checkpoint SECTION 13.1 REVIEWKey Concept CheckpointComprehensionDescribe a situation in which you effectively applied important personal qualities. What did you learn from this experience?continued
45 Applying Interpersonal Skills Etiquette is good manners: It’s the rules of polite behavior in dealing with other people.
46 Be Courteous Greet your coworkers when you come to work. Address people by name.Don’t interrupt private conversations.Avoid tying up equipment that other people may need to use.
47 Dress Appropriately Wear neat, clean clothes. Don’t use your wardrobe or hairstyle to attract attention.
48 Be Punctual Be at work on time. Arrive at meetings promptly. Meet deadlines.If you promise to call someone at a certain time, keep your word.
49 Faxes, E-Mail, and Voice Mail Treat electronic communication as you would treat private mail.Don’t read or listen to any form of communication unless it is addressed to you.
50 Shared Office Space Respect your coworkers’ private spaces. Never look in a locker, file cabinet, or desk that is not your own.
51 Working with Your Supervisor Treat your supervisor with the same respect and courtesy that you do your coworkers.
52 Working with Your Supervisor Deal with any criticism from your supervisor in an objective and professional manner.Practice initiative instead of asking your supervisor about details that don’t need his or her approval.
53 Working with Your Supervisor Whenever you can, offer help to your supervisor.Discuss your work-related complaints with your supervisor.
54 RESPECT YOUR SUPERVISOR Graphic Organizer13.2Workplace EtiquetteMANNERSRESPECTPRIVACYRESPECT YOUR SUPERVISORbe punctualbe courteousdress professionallycomputersphonevoice maillisten to criticismpractice initiativeoffer to helpChapter 13 • Interpersonal Relationships at WorkSucceeding in the World of Work
55 Conflict ResolutionConflict resolution is a problem-solving strategy for settling disputes.Conflict resolution allows both sides to “save face” and lessen ill-feeling.
56 Conflict ResolutionConflict resolution focuses on the issues, not the personalities of the people involved.Prepare for conflict resolution by practicing your communication skills in the disputes you have with your friends.
57 Diversity in the Workplace Diversity is variety.Embracing diversity is one way to discourage conflict at work.
58 Diversity in the Workplace Show respect for everyone, regardless of:cultural differences,religious differences,age,gender, orviewpoint.
59 Overcoming Stereotypes A stereotype is an oversimplified and distorted belief about a person or group.
60 Overcoming Stereotypes The danger of thinking in stereotypes is that it does not allow for individuality.It encourages an “us versus them” mentality.
61 Overcoming Stereotypes Getting along with a diverse group of people requires:respect,sensitivity, andcommunication.
62 Overcoming Stereotypes Many businesses sponsor diversity training programs to help employees overcome stereotyping.
63 Cultural DistinctionWhat’s polite in one society may be rude in another.Apologize if you are unintentionally impolite.
64 Gender DistinctionEffective coworkers have equal respect for members of both sexes.It is wrong—and illegal—to harass anyone because of gender.
65 Generational Distinction As a young person, you may have a different point of view from your elders.You can bridge the difference by listening carefully and finding points on which you can agree.
66 Key Concept Checkpoint SECTION 13.2 REVIEWKey Concept CheckpointComprehensionHow does technology affect etiquette in the workplace? Give an example.continued
67 Key Concept Checkpoint SECTION 13.2 REVIEWKey Concept CheckpointComprehensionWhy is creative thinking an important part of conflict resolution?continued
68 Key Concept Checkpoint SECTION 13.2 REVIEWKey Concept CheckpointComprehensionWhy are respect, understanding, and communication especially important in a diverse workplace?continued
69 Key Concept Checkpoint SECTION 13.2 REVIEWKey Concept CheckpointCritical ThinkingWhat should you do if a coworker shares a racist or otherwise offensive joke with you?
70 Applying Interpersonal Skills End of Section 13.2Applying Interpersonal Skills