1. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-1

2. Windows XP Professional Windows XP Professional Overview Install and Upgrade Windows XP Pro Customize and Manage Windows XP Pro Troubleshoot Common Windows XP Problems Chapter 5

3. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-3 Learning Objectives Describe Windows XP Professional benefits, features, and limits Install and configure Windows XP Professional Customize and manage Windows XP Professional Perform Proactive Maintenance tasks Troubleshoot common Windows XP Professional problems

4. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-4 Windows XP Professional Overview Windows XP versions Windows XP Professional Windows XP Home Edition Windows XP Media Center Edition Windows XP Tablet PC Edition Windows XP Embedded Windows XP 64-bit Edition

5. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-5 Windows XP Professional Overview Enhanced Features and Benefits Desktop Beauty and Usability Visual Appeal Usability Speed Faster Bootup Programs Run Faster Security Required Logon NTFS5

6. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-6 Windows XP Professional Overview Enhanced Features and Benefits (continued) Stability and Compatibility Code Signing/Driver Signing Program Compatibility Settings Automated Windows Update File system support NTFS version 5, FAT16, and FAT32 for hard disk. FAT12 for floppy disks.

7. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-7 Windows XP Professional Overview Enhanced Features and Benefits (continued) New and Improved Recovery Tools Last Known Good Configuration startup option Task Manager Recovery Console System Restore Automated System Recovery

8. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-8 Windows XP Professional Overview Limitations of Windows XP Hardware Support Older unsigned device driver may be problematic Hardware Requirements OK for new systems May be too high to install on older computer

9. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-9 Windows XP Professional Overview When to Use Windows XP Preinstalled on new PCs Do your homework before upgrading old OS

10. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-10 Windows XP Professional Overview Choose XP Professional over Home if User needs to connect to the computer remotely Computer will be a member of a Microsoft NT or Active Directory domain To easily recovery from a catastrophe To make individual files secure

11. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-11 Installing and Upgrading Windows XP Professional Preparing for Windows XP Installation Ensure XP Hardware Requirements Minimum requirements versus Recommended Minimums

12. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-12 Installing and Upgrading Windows XP Professional Preparing for Installation ( continued) Verify Hardware and Software Compatibility Windows Catalog Upgrade Advisor

13. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-13 Installing and Upgrading Windows XP Professional Step-by-Step 5.01 Running the Upgrade Advisor Page 210

14. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-14 Installing and Upgrading Windows XP Professional Preparing for Installation (continued) Booting into Windows XP Setup Boot from CD Optionally create set of 6 setup boot diskettes Registration vs. Activation Registration: optional licensee information Activation: mandatory anti-piracy technique Microsoft Product Activation (MPA) Changes to Hardware may require reactivation

15. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-15 Installing and Upgrading Windows XP Professional Getting Down to Business Windows Setup wizard will guide you Manual, clean installation takes about an hour

16. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-16 Installing and Upgrading Windows XP Professional Step-by-Step 5.02 Installing Windows XP Professional Page 213

17. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-17 Installing and Upgrading Windows XP Professional Performing-Post Installation Tasks Verify Network Access Install Updates

18. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-18 Installing and Upgrading Windows XP Professional Step-by-Step 5.03 Installing Updates Page 219

19. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-19 Customize and Manage Windows XP Professional Creating New Partitions in Windows XP Good strategy: One partition for OS and installed applications Separate partition for data Create additional partitions before installing applications

20. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-20 Customize and Manage Windows XP Professional Step-by-Step 5.04 Creating a New Partition After Installation Page 222

21. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-21 Customize and Manage Windows XP Professional Installing and Removing Apps in Windows XP Install a new application using its setup program Rarely need to use Add or Remove Programs applet

22. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-22 Customize and Manage Windows XP Professional Step-by-Step 5.05 Installing an Application in Windows XP Page 226

23. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-23 Customize and Manage Windows XP Professional Installing and Removing Applications (continued) Remove a program using its uninstall or Use Add or Remove Programs applet Never try to remove a program by deleting files

24. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-24 Customize and Manage Windows XP Professional Add or Remove Windows XP Components Use the Windows Components wizard from the Add or Remove Programs applet in Control Panel

25. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-25 Customize and Manage Windows XP Professional Preparing the Desktop for Users Customizing Display Settings Use the Windows Components wizard from the Add or Remove Programs applet Ordinary user can make changes to the desktop Administrator needed for more advanced tasks

26. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-26 Customize and Manage Windows XP Professional Step-by-Step 5.06 Using the Display Applet Page 231

27. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-27 Customize and Manage Windows XP Professional Preparing the Desktop for Users Adding a Local Printer Attach a physical print Install the correct driver (creating a printer) Plug-and-play and non-plug-and-play supported

28. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-28 Customize and Manage Windows XP Professional Step-by-Step 5.07 Adding a Printer in Windows XP Professional Page 233

29. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-29 Troubleshooting Common Windows XP Problems Where to Find Help Windows XP Help and Support Other sources listed in Chapter 4 www.microsoft.com/technet www.microsoft.com Internet search engines Perform Proactive Maintenance Tasks Create Backups and ASR Disks Backup often Create ASR disk sets using the Backup Utility

30. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-30 Troubleshooting Common Windows XP Problems Step-by-Step 5.08 Explore the Backup Program (NTBACKUP) Page 236

31. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-31 Troubleshooting Common Windows XP Problems Perform Proactive Maintenance Tasks (continued) Periodic Housekeeping Keep the computer ‘lean and mean’ Avoid installing too many programs Remove unnecessary programs Remove unnecessary data and temp files Defragment the hard disk

32. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-32 Troubleshooting Common Windows XP Problems Perform Proactive Maintenance Tasks (cont.) Create Restore Points for System Restore New in Windows ME; improved in Windows XP Preserves OS and program settings in restore points Create new restore points or initiate system restore Configure and Turn System Restore on and off for individual drives

33. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-33 Troubleshooting Common Windows XP Problems The Blue Screen of Death (BSOD) Revisited Preparing for Stop Errors in Windows XP Write an Event to the System Log – recommended Send an Administrative Alert – useful in a domain Automatically Restart – recommended as long as the first option is selected Writing Debugging Information – writes a dump file. More useful for network server than for a desktop.

34. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-34 Troubleshooting Common Windows XP Problems The Blue Screen of Death (BSOD) Revisited (continued) Troubleshooting a Stop Error Note the Stop error message and search support.microsoft.com Apply solutions found in documents from this search

35. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-35 Troubleshooting Common Windows XP Problems An Old Application Will Not Run Worked OK in older Windows Does not perform correctly in Windows XP Experiment with compatibility options Set manually in Properties dialog of program file Use wizard from Start | All Programs | Accessories |Program Compatibility wizard

36. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-36 Chapter Summary Windows XP Professional Overview There are several Windows XP products, but none of them is designed to be a true network server operating system.

37. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-37 Chapter Summary Windows XP Professional Overview The Windows XP Products include Windows XP Professional Windows XP Home Edition Windows XP Media Center Edition Windows XP Tablet PC Edition Windows XP Embedded Windows XP 64-bit Edition Windows XP Professional is the focus of this chapter.

38. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-38 Chapter Summary Windows XP Professional Overview Windows XP Professional features and benefits include: Desktop beauty and usability Speed, security, stability and compatibility File system support of NTFS5, FAT32, and FAT16 New and improved recovery tools Last Known Good Configuration startup option Task Manager; Recovery Console; Safe Mode startup Device Manager; System Restore Automated System Recovery (ASR)

39. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-39 Chapter Summary Windows XP Professional Overview Windows XP Limitations include Limited hardware support (driver signing) High hardware requirements While Windows XP (Home or Professional) comes standard on most PCs today, choosing it for an upgrade of an older computer requires research to ensure compatibility with the computer, other hardware, and installed software

40. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-40 Chapter Summary Windows XP Professional Overview Choose Professional over Home To connect to the computer remotely To have computer join a Microsoft domain To be able to easily rebuild system To secure individual files

41. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-41 Chapter Summary Installing and Upgrading Windows XP Professional Choose between an upgrade and a clean installation Hardware requirements include the amount of disk space, memory, and processor required to run an operating system The published minimum requirements for an operating system may not be sufficient to run additional programs and to store data.

42. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-42 Chapter Summary Installing and Upgrading Windows XP Professional The Windows Catalog at www.microsoft.com/ windows/catalog is a searchable list of hardware and software known to work with Windows XP Run the Upgrade Advisor and perform any suggested tasks before upgrading to Windows XP No Setup startup disks are included with Win- dows XP. If you need to make them, you must connect to their web site and create them from a program available there

43. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-43 Chapter Summary Installing and Upgrading Windows XP Professional To combat software piracy, Microsoft requires that you activate Windows XP within 30 days of installation. Registration is still optional. Soon after installing Windows XP, you should verify network access and install new updates.

44. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-44 Chapter Summary Customize and Manage Windows XP Professional To create and manage disk partitions, use Disk Management in the Computer Management console When you install new programs in Windows, you will often use an installation program that comes with the new applications. To uninstall a program, use the Add or Remove Programs applet in Control Panel.

45. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-45 Chapter Summary Customize and Manage Windows XP Professional Programs should be removed correctly using an uninstall program. To add or remove a Windows component, use the Windows Components wizard from the Add or Remove Programs applet in Control Panel. Use the Display applet in Control Panel to ensure that the screen resolution is set properly.

46. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-46 Chapter Summary Customize and Manage Windows XP Professional ClearType is a new setting for FPDs. Windows XP supports both plug-and-play and non-plug-and-play printers.

47. McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. 5-47 Chapter Summary Troubleshooting Common Windows XP Problems Help and Support Center is the new and improved help program containing a large menu of options. Proactive tasks include: Creating backups and automated system recovery disks Periodic housekeeping Creating restore points for System Restore. If an old application will not run, or causes problems with the display, locate the executable file for the application, and select options in the Compatibility page of the file's properties dialog box.