1. Installing Windows XP Professional Using Attended Installation Slide 1 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives In this session, you will learn to: Identify Windows operating system utilities to use in maintenance and troubleshooting. Perform backups. Troubleshoot Windows. Recover a damaged installation of Windows. Objectives

2. Installing Windows XP Professional Using Attended Installation Slide 2 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives For learning operating system utilities, you need to understand the following: File management tools Disk management tools Operating System Utilities

3. Installing Windows XP Professional Using Attended Installation Slide 3 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives File management tools are: Windows Explorer Command-line tools File Management Tools

4. Installing Windows XP Professional Using Attended Installation Slide 4 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Disk management tools are: Disk management Chkdsk Format Diskpart Defrag Disk Management Tools

5. Installing Windows XP Professional Using Attended Installation Slide 5 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives System management tools are: Device Manager Task Manager System Configuration Utility System Information Utility Event Viewer Registry Editor Computer Management System Management Tools

6. Installing Windows XP Professional Using Attended Installation Slide 6 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives For maintaining Microsoft Windows, you need to understand the following: Backup and restore The Windows backup utility System state data Maintain Microsoft Windows

7. Installing Windows XP Professional Using Attended Installation Slide 7 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives The backup is a system maintenance task that helps store copies of data on another data storage medium. Backup and Restore Data Backup Process Copies of Data Primary Storage MediumSecondary Storage Medium

8. Installing Windows XP Professional Using Attended Installation Slide 8 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Backup and Restore (Contd..) The restore is a system recovery task that helps access the backed-up data. Data Backup Process Copies of Data Primary Storage MediumSecondary Storage Medium

9. Installing Windows XP Professional Using Attended Installation Slide 9 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives The backup utility helps back up and restore files on local and remote Windows systems. The Backup types are: Copy Daily Differential Incremental Normal The built-in Windows The built-in Windows Backup utilities are: Windows File Protection (WFP) System File Checker The Windows Backup Utility

10. Installing Windows XP Professional Using Attended Installation Slide 10 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives The Windows Backup Utility (Contd..) Select backup media Backup set Back up or restore Local or remote backups

11. Installing Windows XP Professional Using Attended Installation Slide 11 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives The system state is a subset of system components. The system state data is: Backed up as a unit The system state data consists of: Boot files System files protected by WFP The Registry COM+ object registrations System State Data

12. Installing Windows XP Professional Using Attended Installation Slide 12 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Activity 9-3 Activity on Backing Up System State Data

13. Installing Windows XP Professional Using Attended Installation Slide 13 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Before troubleshooting Microsoft Windows, you need to understand the following: System stop errors System lockup errors Input/Output device issues Application errors Boot errors Error and warning messages in Event Viewer Registry error messages Remote diagnostic and troubleshooting tools Troubleshoot Microsoft Windows

14. Installing Windows XP Professional Using Attended Installation Slide 14 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives The system stop errors are errors: Severe enough to stop all processes Shut the system down without warning System Stop Errors

15. Installing Windows XP Professional Using Attended Installation Slide 15 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives System Stop Errors (Contd..) Summary statement System shut down Blue background Memory data

16. Installing Windows XP Professional Using Attended Installation Slide 16 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives A lockup error is an error condition in which:. The system or an application stops responding user input. System Lockup Errors Non-responsive state Freezes, goes blank Application title

17. Installing Windows XP Professional Using Attended Installation Slide 17 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives The input/output devices issues are: Missing or loose connections Blocked wireless signals Missing or incorrect driver Misconfigured display settings Input/Output Device Issues

18. Installing Windows XP Professional Using Attended Installation Slide 18 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Common application errors are: Application won’t install Application won’t start or load Application not found General Protection Fault Illegal operation Invalid working directory Application Errors

19. Installing Windows XP Professional Using Attended Installation Slide 19 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Common boot errors are: POST errors Invalid boot disk Inaccessible boot device Missing NTLDR Other missing startup files Device or service failed during startup Device or program in registry not found Boot Errors

20. Installing Windows XP Professional Using Attended Installation Slide 20 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives In Event Viewer, the structure of event log entries are: Type Source Category Event User Computer Error and Warning Messages in Event Viewer

21. Installing Windows XP Professional Using Attended Installation Slide 21 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Error and Warning Messages in Event Viewer (Contd..) Error Sources of messages System log Warning

22. Installing Windows XP Professional Using Attended Installation Slide 22 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Common registry error messages are: Stop errors or other errors Registry access, value entries, or files Maintain registry backups Find errors in KnowledgeBase Registry Error Messages

23. Installing Windows XP Professional Using Attended Installation Slide 23 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Tools for remote diagnostic and troubleshooting are: Remote Desktop Remote Assistance Remote Diagnostic and Troubleshooting Tools

24. Installing Windows XP Professional Using Attended Installation Slide 24 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives For recovering Microsoft Windows, you need to understand following: System restore Safe mode Last Known good Recovery console Windows boot disk Automated System Recovery (ASR) Repair installations Windows system issues Recover Microsoft Windows

25. Installing Windows XP Professional Using Attended Installation Slide 25 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives The system restore utility monitors the system to make changes into: Core system files Drivers Registries Type of restore points are: Initial system checkpoints System checkpoints Program name installation Auto update Manually created Restore operation Unsigned device driver Backup utility recovery System Restore

26. Installing Windows XP Professional Using Attended Installation Slide 26 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives System Restore (Contd..) Restore system to earlier state Automatic restore points Manual restore points

27. Installing Windows XP Professional Using Attended Installation Slide 27 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Safe Mode The safe mode: Is a Windows system startup method loads only a minimal set of drivers and services Omits non-critical items from boot sequence The safe mode boot options are: Safe mode Safe mode with networking Safe mode with command prompt

28. Installing Windows XP Professional Using Attended Installation Slide 28 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Last Known Good Last Known Good is an advanced boot option. Successful logonSystem failsReboot to Last Known Good Last Known Good Control Set 1 1 3 3 2 2

29. Installing Windows XP Professional Using Attended Installation Slide 29 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Recovery Console The recovery console: Is a minimal, administrative version of Windows Helps manage files and disks Helps correct boot problems Helps enable and disable services

30. Installing Windows XP Professional Using Attended Installation Slide 30 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Windows Boot Disk A windows boot disk: Starts system if key files are missing or damaged Not a complete OS The Windows boot disk includes: Boot.ini Ntldr Ntdetect.com Bootsect.dos (if present) Ntbootdd.sys, (if present)

31. Installing Windows XP Professional Using Attended Installation Slide 31 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Automated System Recovery (ASR) ASR helps rebuild a failed computer system. To perform ASR, you need: Windows installation CD-ROM ASR floppy disk, ASR backup set

32. Installing Windows XP Professional Using Attended Installation Slide 32 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Automated System Recovery (ASR) (Contd..) Prepare for ASR System fails Use Setup to launch ASR ASR floppy disk provides Setup Information Setup installs OS ASR backup set restores system configuration 1 1 3 3 2 2 4 4

33. Installing Windows XP Professional Using Attended Installation Slide 33 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Repair Installations For repair installation, you can use: Emergency Repair Disk (ERD) Recovery Partitions Repair Information Windows Setup ERD Recovery Partition

34. Installing Windows XP Professional Using Attended Installation Slide 34 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Windows System Issues Windows system issues are: General issues Memory issues Disk issues CPU issues

35. Installing Windows XP Professional Using Attended Installation Slide 35 of 35Session 9 Ver. 1.0 CompTIA A+ Certification: A Comprehensive Approach for all 2006 Exam Objectives Summary In this session, you learned that: Operating system provides utilities for file, disk and system management. For maintaining Microsoft Windows, you may use Windows backup utilities. There are various types of errors, such as system stop errors and application errors. For recovery Microsoft Windows, you may use system restore utilities.