2. A Homemade PowerPoint Game By Shevetta Reed WSU IT 6140 Play the game Story Credits Copyright Notice Objectives Game Directions

3. Tony has gotten his first job as a salesperson at the local electronic store Electronic Depot. Tony was told that to make the big bucks, he will need to complete the sale. Tony has never taken a marketing class in school and has no clue on what to do. He’s depending on the Senior Associate to give him a little guidance. Tony will shadow the Senior Associate on the job for a few days. Throughout the day the Senior Associate will explain certain things to Tony to help him understand exactly what he’s suppose to do. Tony is known to be a little forgetful. He also knows that you took marketing in school. So instead of constantly asking the Senior Associate for help, he text you for help. You and Tony make a deal. If you help him make the big bucks he will deposit $50 in your savings account for every question you get correct. When you give him the wrong answer the bank will deduct a $20 service fee from your savings. Keep your cell phone on because he’s going to start texting real soon. Home Page

5. Game Directions

6. Audience – – This game is for 9 th thru 12 th grade students in a Marketing Education curriculum. Subject Area Objectives – – Students will be able to understand the marketing foundation of communication and interpersonal skills as well as the function of selling. Home Page

7. Game Directions

8. Home Page Game Directions Q1 Q6 Q2Q3Q4Q5 Q10Q9Q8Q7 Q15Q14Q13Q12Q11 Q20Q19Q18Q17Q16 Q21Q25Q24Q23Q22

9. Because it allows the salesperson to know what decision making process the customer will go through Because it recaps all the specific product features and the customer benefits Because it shows the salesperson what the customer’s motives will be None of the above

10. Open ended question requires just a yes or no answer and provides information about a customer’s needs. Open ended question requires more than a yes or no answer and provides no information about a customer’s needs Open ended question requires just a yes or no answer and provides no information about a customer’s needs Open ended question requires more than a yes or no answer and provides information about a customer’s needs.

11. Because if they do work, customers will most likely tell you why they are not ready to buy, and if they do not work, you will close the sale Because if they do not work, customers will most likely tell you why they are ready to buy, and if they do work, you will close the sale Because if they do work, customers will most likely tell you why they are ready to buy, and if they do not work, you will not close the sale Because if they do not work, customers will most likely tell you why they are not ready to buy, and if they do work, you will close the sale

12. You would use the direct close in which you ask for the sell because her buying signal is very strong. You would use the which close specialized closing method, where you would narrow the selection of items and review the benefits of each You would use the standing room only close, where the product is in short supply or where the price will go up in the near future. You would use the service close where you explain services that over come obstacles or problems.

13. $120$153 $134$104

14. 12% 4% 36%6%

15. Questions about intended use & experience Questions about price & experience Questions about use & price Questions about price & experience

16. To match customer’s wants To match product’s benefits To match a product’s features & benefits to the customer’s price To match a product’s features & benefits to the customer’s needs and wants

17. Things customers do or say to indicate a readiness to buy Things a sales person does or says to indicate a readiness to buy Things a customer say or do to get a sales persons attention All the above

18. $336.55$282.45 $286.55 $206.52

19. Show the middle price range, so you can move up or down as required by the customer’s needs Show the low price range, so you can move up as required by the customer’s needs Show the high price range, so you can move down as required by the customer’s needs Show the all price range, so you can move up or down as required by the customer’s needs

20. They are words an average customer can understand They are words that the gifted customer can understand They are words an under average customer can understand None of the above

21. $1,125 $5,625$4,525 $2,325

22. Explanation, demonstration, trail and critique Explanation, demonstration, trail and training Demonstration, trail, critique and arranging displays None of the above

23. $750 $840 $740 $600

24. $75 $65 $100 $150

25. The service, the greeting, merchandise The service, the greeting, business to business The greeting, merchandising and non verbal communication Observing, listening and greeting

26. All of the above Routine decision making occurs when the customer does not need a lot of information and extensive decision making occurs when there is a need for a lot of product information Routine decision making often involves brand loyalty, extensive decision making most often does not In routine decision making the perceived risk is low, in extensive decision making the perceived risk is high

27. $102 $120$100 $115

28. Merchandise ServiceGreeting All the above

29. $128.57$138.49 $129.38$140.98

30. Superior-pointSubstitution BoomerangQuestion

31. Sales AidObjections BothNeither

32. $70 $75 $80 $65

33. The finding of customers and keeping them satisfied A customer loyalty and rewards program A client file An after sales activity

34. I guess you did pay attention in class! Stop by later and pick up your $50. Thanks again for your help!! Back to game

35. You’re taking my check!! Here’s another $50, don’t forget to deposit it. I should pay more attention in class myself. Back to game

36. You must have been absent from class that day. The bank charged you a $20 customer service fee. Don’t forget to deduct it from your balance. Back to game