1. Session Title: How to Find and Understand Documentation - Using the new Ellucian Hub Presented By: Lisa McDaniel Institution: Mississippi University for Women September 16, 2013

2.  Please turn off your cell phone  If you must leave the session early, please do so discreetly  Please avoid side conversation during the session

3. Portal with links to Ellucian Download Center Request Apps Ellucian Support Center Powered by Okta

6. Searches all of the support center tabs Use “ “ for exact string search Cuts down on unwanted results Use * for wildcard search Use pins to change the order of results Valid operators – AND, OR, AND NOT, ()

7. Subscribe to documentation libraries to get notification of updates

8. Can add confidential attachments Never check private box – only you can see attachment Follow cases to get updates in your feed

9. Filter Results Old FAQ/Service Request Number Follow to receive updates in your feed

10. Suggestions for Banner Post Ideas Vote for Ideas – Promote/Demote Add Comments Ellucian may or may not implement ideas

11. Ellucian Hub/Ellucian Support Center https://ellucian.okta.com Login Registration https://clientapps.ellucian.com/signup Registration Assistance actionline@ellucian.com

12. Subscribe to listserv Send an email message to sympa@lists.msstate.edu with the message subscribe mbug-Lsympa@lists.msstate.edu Post to the listserv Address message to mbug-l@lists.msstate.edu

13. Link on Home tab of Ellucian Support Center Ellucian Support Center: Recorded Training Session Links and Materials https://ellucian.force.com/clients/articles/FAQ/July -Training-Sessions-for-the-Ellucian-Support- Center https://ellucian.force.com/clients/articles/FAQ/July -Training-Sessions-for-the-Ellucian-Support- Center