1. Quality Cleaning Service www.quserve.com info@quserve.com Tel 600-7873783 (quserve) Fax 04-3456789 P O Box 12345 Dubai, UAE BUSINESS PROPOSAL July 2010 1

2. 2

3. “Business in Turbulent Time” Derivations Panic Downsize Restructure Crisis New Horizon 20082008200920092010201020112011 Confidence 3 RealizationRealization ResilienceResilience InnovationInnovation

4. Post-Crisis SMEs Initiatives Types Discretionary Business Inevitable Business Budget Wellbeing Urban Utilities Properties Mgmt Restructuring Mgmt Low Risk Investments Domestic Utilities Health-Care Education & Day-Care Tier-1 Facilities Management Mass Transportation Community Wellbeing Affordability Convenience Sympathy 4

5. Tier-1 FM Service Biz Breakdown Housekeeping Service Cleaning Service Engineering Maintenance Hygiene & Pest Control Office & Public Facilities Commercial Facilities Air Ducts & Water Tanks Exteriors & Hardscape Typical Threshold Maintenance Cost Saving Alterations Pest Control & Waste Mgmt Maid & House Attendance 5

6. PostServiceCarePostServiceCare Value for Money Money Affordable Quality Service TimelyQualityTimelyQuality Business Framework Biz Components On Call At Convenience On Demand Call Center Operations Concentrated Cost Customer Loyalty Standards Compliance Standards Compliance Customer Interface & Communications 6

7. Section 1 General Set Up Marketing Mobility Connectivity Station Customer 7 Competitors

8. CustomerCustomer Profiling 8

9. MarketingMarketing Competitors 9

10. MarketingMarketing E-Channels 10

11. MobilityMobility The Mobile Team 11

12. Booking for the Service By Phone By E-Mail Delivering the Service Post Service Care ConnectivityConnectivity Call Center Biz SustainabilityBiz Strategy 12

13. ThanksThanks 13