1. 1 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Introducing the Quick Edition Phone System An Intelligent Communications Solution for Your Small Business

2. 2 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Today’s agenda Realities of Managing a Small Business What the Right Phone System Can Do for Your Business Who is Avaya? Introducing Quick Edition –Overview –Benefits Tools Summary

3. 3 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Realities of managing a small business Fast-paced, highly competitive environments Customers and clients expect higher levels of service and professionalism Small businesses are often competing against larger enterprises with greater resources Need tools to bring customer service to a higher level to compete more favorably Business owners and managers have broad job responsibilities Goal is to focus primarily on customer service and revenue generating activities Often have little or no local tech support and limited on-site technical knowledge Small businesses are focused on growing Need solutions that easily grow with you

4. 4 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA What the right phone system can do for your business New Capabilities drive: Increase efficiencies in your business Help deliver superior customer service Streamline costs in your business Offers a future-ready system that protects your current investment Avaya Quick Edition brings small businesses leading-edge communication in an affordable, reliable, easy-to-use solution.

5. 5 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 100 years of experience and innovation in our DNA - from AT&T to Lucent Technologies Over 18,000 employees in 54 countries 2,500 Business Partners 4,000+ Developer Connection Partners & Global Alliance Partners One million+ customers – including 90% of the FORTUNE 500 ® 3,500+ Avaya Labs patents or patent applications Who is Avaya? A global leader in business communications

6. 6 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Simple, yet sophisticated phone system for small offices (< 20 employees) “Server-less” PBX (peer-to-peer) – all functionality is built right into the phones themselves Professional Office Calling Features –Conferencing, Voicemail, Auto-Attendant, & IP-based functions Simple to manage –User-friendly interface, no programming, and automatic self-configuration Future-ready –Ready for VOIP, migratable to Avaya Communication Manager (via SIP Enablement Services) Quick Edition overview

7. 7 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA SIP Trunk WAN ROUTER, Cable Modem, or ADSL Modem PSTN LAN Cat 5 or better cabling PoE Switch Optional Avaya G11 Gateway Avaya Quick Edition on 4610SW and/or 4621SW IP telephones Optional PC Local Web based Management IETF 802.3af Power over Ethernet (PoE LAN, adaptors, or inline injectors) Analog phone/device Quick Edition overview

8. 8 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Connect each Quick Edition phone to the network The first phone initiates “Create”, and “Join” for the rest Quick Edition phones prompt user to enter name in directory Auto attendant is automatically created All Quick Edition phones fully functional and ready to dial in minutes with default functionality PLUG ININSERT NAMEMAKE CALLS Installation is quick and easy

9. 9 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Expanding is simple and cost effective –Just plug in a new Quick Edition phone and it will “introduce” itself to the other phones –A few simple set-up commands and you have expanded your business in minutes –No expensive equipment necessary Take advantage of the latest Quick Edition innovations –Upgrades are a snap –Use the quick and easy ‘Upgrade Wizard’ from any PC connected to the Quick Edition phones Protect your investment

10. 10 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Password Security login attempts limited Administrable lockout rules Administrable password aging Administrable password complexity Traffic P2P Messaging Encryption RTP Traffic Encrypted Dial “+” SIP Interop Enhancements Call Forward Call Hold Hold Alerts Call Log Call Return Call Transfer Caller Name and ID Conference Calling Direct Inward Line Private Outgoing Line Corporate Directory Personal Directory Do Not Disturb (DND) Group Ringing Dialing Rules by Group Last Number Redial Missed Call Indicator Multiple Call Appearance Mute Paging (Internal/External) Speed Dialing Call Park, Page and Retrieve Teleworker VLAN Tagging (802.1p) Flexible Dial Plan Database Back-up & Restore Downloadable Music-on-Hold Presence/Busy Lamp Call Detail Recording External Numbers in Corp. Dir. Telephone buttons: Function Buttons Log in to Options Secure web interface: SSL encryption Password-protected User-specific options System-wide options Hands-free Operation – EU24 Headset Support – Multisite Provisioning Tool -3 rd Party Gateway Interoperability - Programmable Softkeys User Configurable Multiple Configurations Default language Prompts Default Greeting Two Custom Greetings Caller Menu Touchtone Digit Support Rotary/Pulse Redirection Call Detection Blind Transfer Transfer by Extension Transfer by Name Escape to Operator One Button Alternate Auto Attendant - Night Service Greeting - Alternate Day Service Greeting Languages US English German Italian UK English Canadian French Parisian French Castilian Spanish Dutch Latin American Spanish Features Authorization Codes Country specific tones Country specific dial plans Default language Prompts Personalized Greeting Remote Message Retrieval 20 Minutes of Storage Voicemail Backup Message Waiting Indicator User-selectable Redirection Voicemail Monitoring Voicemail Options: Subscriber Login Password Change Email Notification Greeting Editor: Record Play Back Save Message Manager: Play Delete Skip Forward Skip Backward Voicemail to email attachment VOICEMAIL INTERNATIONAL & LANGUAGE SUPPORT TELEPHONY AUTO-ATTENDANT INTERFACES Security SP INTEROPERABILITY Broad set of features

11. 11 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Press articles and reviews

12. 12 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Awards

13. 13 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA “…Avaya Quick Edition is breaking new ground for what is likely a ground-floor opportunity … a small IP telephony solution that is extremely easy to install and manage.” “If you are looking for lightning-fast setup and zero maintenance, Avaya Quick Edition should be at the top of your list.” 2006 Frost & Sullivan Growth Strategy Leadership Award “… a noteworthy example of strategic innovation” “…a clear differentiator in the small business communications market” What the experts are saying…

14. 14 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Our New Telecommunication Pricing is customized for IP products and includes Quick Edition. If you’re not selling Quick Edition, now is the time to start leveraging the benefits of Avaya Financial Services to do so! AFS leasing offers

15. 15 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 15 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA