2. Introduction Tjerk Terpstra CISA Senior Policy Advisor Infrastructures and 112 Telephone +3170-4266547 tjerk.terpstra@minbzk.nl

3. Agenda Misuse Present 112-structure Future 112-structure Fighting Misuse Blocking procedure

4. Misuse (1) Free call numbers -0800-group financial problem -112 Safety problem

5. Misuse 112 Result in: -Overload PSAP Wrong decision Example Fighting policy -Depending kind of misuse -Depending of 112-structure

6. Kind of misuse Anonymous calls After CLI was introduces the number of fix-line misuse calls decrease enormous Type of anonymous calls -SIM-less mobile calls -Pre-paid mobile calls -Phone-cell calls

7. Present 112 Structure (1) Calls transported outside of Public Area to the PSAP Selection of PSAP by telephone district -Border problems -No processor time between caller and PSAP -Very fast transport (2 sec) -Hardly maintenance

8. Present 112 Structure (2) Handling calls responsibility of Police Also handling misuse In every (minus 1) region a PSAP for fix-line calls All other calls answered by central PSAP (National Police Agency) -`Mobile calls Inclusive handling calls from disable people -VOIP calls -Satellite phone calls -Marifone (ships) calls

9. Present 112 Structure (3) Mobile Fix-line Back-bone 1-1-21-1-2 VOIP caller Single emergency number (112) Number 112 owned by KPN Routing to the right PSAP by internal number 5 network supplier > 12 telecom suppliers Growing group > 10 network supplier > 40 telecom suppliers KPN 24 fix - line PSAPs 1 mobile PSAP buddy-system(back- up) From every PSAP to every control room Emergency access points Control 30 control rooms Cast guard

10. Present 112 Structure (4) Resume -Simple, solid and cheap structure -Not programmable -Unable to implement future demands

11. Demands -If possible without manual intervention routing to Control Room -Manually routing in case of Location unknown CLI or IMEI-number marked as used by misuse -Catching misuse Mobile calls Phone cells Future 112 structure

12. Future 112 Structure (2) Able to support -Location based information (mobile) -E-call -Fighting misuse -Operational management

13. Future 112 Structure (3) Mobile Fix-line Back-bone 1-1-21-1-2 VOIP caller Single emergency number (112) Number 112 owned by KPN 5 network suppliers > 12 telecom suppliers Growing group > 10 network supplier  40 telecom suppliers Ended in about 2010 KPN Logical one PSAP Including intake Availability 99.995% To the control rooms Emergency access points Control

14. 112 structure inclusive e-call Mobile Fix-line KPN-Infrastructure 1-1-2 Mobile Emer- gency room Emergency Organization Private Call room Car database 1-1-2 MSD Call FSD Request for info Accident information (status, # of passengers, type of auto) Technical car information MSD: Minimum set of data FSD: Full set of data Foreign country Police Fire brigade Ambulance VOIP

15. Fighting misuse (fix line calls) Phone cells -Find profile of 112-caller -Temporary blocking of 112 Voice bomb Registration of misuse Communication

16. Fighting misuse (mobile calls)(1) Blocking all SIM-less calls is not allowed -30.000 serious SIM-less calls Older people Golf and sport-fields Accidents (log off) (Temporary) blocking of mobile phones and telephone cell On CLI (phone or phone-cell-number) On IMEI-number

17. Fighting misuse (mobile calls)(2) Voice bomb Excuse letters (children) Registration of misuse Communication

18. Blocking strategy (1) Mobile and anonymous -Registration of for misuse used mobile phone By CLI (pre-paid) By IMEI-number (SIM-less) -Fault calls Third time automatically asking for confirmation Fifth time message to caller and temporary blocked After temporary blocked time message to caller and permanent blocked

19. Blocking strategy (2) -Phone cells By cell-number Temporary blocked during time misuse is active (School is going out)

20. Questions??