1. Technology Trends Impacting Community Colleges Technology trends impacting community colleges and SJECCD over the next five years, 2014-2019 Ben Seaberry April 24, 2014

2. References for Technology Trends  Educause Top-Ten IT Issues Educause Top-Ten IT Issues  New Media Consortium Horizon Reports New Media Consortium Horizon Reports  Gartner Gartner  California Community Colleges Chancellor’s Office California Community Colleges Chancellor’s Office  Educause Center for Analysis and Research (ECAR) Educause Center for Analysis and Research (ECAR)  Vendor Product Roadmaps: Ellucian, Microsoft, Cisco, …EllucianMicrosoftCisco  Conferences: CISOA, Educause, Ellucian Live, Cisco Live, 3CDUGCISOAEducauseEllucian LiveCisco Live3CDUG  Twitter (e.g., @edtechinform) and mobile apps (e.g., Zite, Pulse, Flipboard)@edtechinform

5. Educause Top-Ten IT Issues, 2014: Be the Change You See (Video)Video 1. Improving student outcomes 2. Establishing a partnership between IT and institutional leadership 3. Assisting faculty with information technology 4. IT staffing models 5. Analytics to support institutional outcomes 6. Funding IT strategically 7. Access demand 8. Service delivery strategy 9. Sustainable online learning 10. IT compliance and risk management + Enterprise IT architecture

6. NMC Horizon Report: 2014 Higher Education

9. Digital Diversity of Students  Access to computer types  Access to mobile devices  Access to network connectivity levels  Access to educational resources  Chapter 4: “Is Everybody Equal Online? Digitizing Gender, Ethnicity, Dis/Ability” (Digitized Lives, 2014)

10. Technology Resource Use and Importance

11. Student Wish List for Technology Resources

13. Academic Affairs  Smart classrooms and instruction enable pervasive mobile wireless collaboration and presentation for all students and faculty (non-tethered)  Lecture capture ADA compliant audio, video, instructional materials, open educational resources that integrate with portal and Course Management System  New models of teaching to include flipped, hybrid and strategic variety of online courses through distance education planning (e.g., gateway courses, etc.)  Supplemental instruction and tutoring services provided online, hybrid, in-person and integrated with early alert and predictive analytic systems  Curriculum alignment with common course IDs (CID) for easy transfer credit and Associate Degree Transfer programs  Possible participation in new Online Education Initiative and Common Course Management System  Ellucian mobile application used by students to register for classes, find campus locations, launch social media, interact with professors and conduct business  Ongoing professional development for all faculty, staff and administrators

14. Big data characteristics: High Volume High Velocity High Variety

16. “We measure what we treasure”

17. Institutional Performance Management

18. Institutional Research  Data Warehouse development  Data Dashboards  Data Analytics Tools  MIS Report Expansion  Student Success Scorecards  Support Data-driven Decision-making

21. Student Affairs  Technology-based Student Education Plan and Degree Audit  New funding model based on Assessment, Orientation, Student Plan, Services  Electronic Student Transcript Processing Advances  Student Equity Plan addressing achievement gap  Student communications options (e.g., text, email, voice – student choice)  Consolidation of services through Portal  Communications Management and Workflow  Business Process Modeling and Best Practices

22. Information Technology Administration  Data Governance, Policy, Procedure  Disaster Recovery and Business Continuity  Information Security Plan  BYOE Support, Policy and Procedure  Ongoing Technology Planning, Prioritization, Budgeting, Implementation, Evaluation in alignment with District Mission, Vision and Strategies  Ongoing Professional Development  New Support Services with alignment to Program Review  Revitalization of Business Processes, Standardized Practices and IT Systems

23. Infrastructure  Increase wireless coverage, capability and security  Upgrade CENIC and WAN connections  Upgrade backbone connections  Upgrade network switches  Data Center upgrade  Hybrid cloud for SaaS, IaaS, DaaS  Federated Identity Management  Smart classrooms, smart buildings, smart campus  Facilities security and control systems

24. Culture Understanding Change

25. District Vision: By the year 2017 SJCECCD becomes the premier institution for advancing opportunity, equity and social justice for everyone through educational excellence.

26. Be the change…

27. BONUS SLIDES

28. Leading Change (Kotter, 1996)  Establish Sense of Urgency  Create Guiding Coalition  Develop Vision and Strategy  Communicate Change Vision  Empower Employees for Broad-Based Action  Generate Short-Term Wins  Consolidate Gains and Produce More Change  Anchor New Approaches in the Culture

29. Change Management Issues  Involve key stakeholders – be inclusive  Develop shared vision  Use sense of urgency  Seek diversity and unity  It’s all about people  Communicate vision, progress, issues, accomplishments, etc.  Acceptance, Appreciation and Recognition  Change the culture  Strategic alignment  Smart planning and project management

30. NMC Horizon Report: 2014 Higher Education

31. NMC Horizon Research Projects

41. BYOE Support Priorities

42. Data Security

43. Policy Development