1. Defacto Solutions Limited Enhancing Supplier Relationship Management for users of Sage Line 500 and 1000

2. A year has past so what did we talk about last year? Let’s just remind ourselves CRM………………..

3. We agreed we all know about CRM Customer Relationship Management About looking after your customer Understanding your customer needs Keeping track of your customer satisfaction Recording all the key communications Delivering a quality service and products Etc……………….

4. A year has past so what did we say last year about the concept of SRM? Let’s just remind ourselves The Supplier Effect………………..

5. What is the Supplier Effect? The 2nd biggest impact on your Customer Service But STILL many of you ignore them? You are their customers so they have to look after you don’t they You can get things elsewhere You won’t pay them You’ll threaten them Where are you without them?

6. A year has past so what has changed? We all have… Credit Crunch is here Recession is looming Disaster………………..

7. So do we face a disaster NO! Past Recessions show us that this is a time of great opportunity for the brave

8. Why? Those who navigate recession well Come out the other end Stronger Fitter More efficient More Competitive More Profitable

9. How is this achieved by the brave? We strengthen business relationships “I want to be my suppliers best customer!” S.Sharp SFL We improve our business processes We maintain our profitability and cash flow We do what we do now only better You talk to Defacto Solutions

10. And the weak? They do nothing They panic They try to ride it out They FAIL!

11. Let us consider During hard times what do our customers expect of us? We must be:- Reactive Flexible Meet our delivery promises Right first time Providing accurate timely communication So what do we need from our suppliers They are Reactive They are Flexible They deliver on time They get things right first time Accurate timely communication

12. So how can Defacto Solutions Help? By Enhancing the Supplier Relationship Modules

13. Supplier Relationship Management –Let’s Remind ourselves of the Module Suite Action MRP Enhanced Purchase Order Processing Automatic Allocations Quality Management and Testing Vendor Returns Management DefCapture – Version 3 Vendor Portal Universal Interface

14. Supplier Relationship Management – What’s changed in Action MRP Suite FA! It met all our customers needs already

15. Supplier Relationship Management – What’s changed in Enhanced POP Greater Revision Control Promised date tracking Enhanced tracking notes Extra Analysis Available Enhanced Links to Vendor Portal Bar Coded Receipts

16. Supplier Relationship Management – What’s changed in Automatic Allocations Sales Order Allocations as well as Works Order Allocations

17. Supplier Relationship Management – What’s changed in Quality Management Internal Standards introduced to enable companies to manage and document all their QA procedures with expiry dates Multi Level Certificate Entry on receipt Comprehensive Certificate Search Facilities

18. Supplier Relationship Management – What’s changed in Quality Testing Simplified Tests Simplified Test Result Entry Bar code Test Result Entry Stability Testing Stability Interval Entry Outsourced Testing Facilities

19. Supplier Relationship Management – What’s changed in Vendor Returns Bar code support Improved Case entry Enhanced Vendor Portal Links

20. Supplier Relationship Management – What’s changed in DefCapture Version 3 Greatly enhanced EAN 128 bar code functionality including Single Scan Goods Receipt from Production Recording Product, Batch and Quantity from EAN 128 Barcode Single Scan Goods Pick Recording Product, Batch and Quantity from EAN 128 Barcode Development the equivalent of 17 man months Come and talk to Marcus Kendrew

21. Supplier Relationship Management – What’s changed in Vendor Portal Whatever you want! This is tailored to our customers needs so you tell us what you need to display and we will configure it

22. Supplier Relationship Management – What’s changed in Universal Interface Many new interfaces added To find out how your requirements can be met come and talk to us.

23. Supplier Relationship Management – What’s changed for SUN 2008 attendees Our Offer for Orders placed and Invoiced by December 31 st 2008 3 for 2 Modules* (excludes DefCaptureV3 and Vendor Portal) Action MRP, EPOP, QA and Testing, Vendor Returns, and Auto Allocations (6 modules for the price of 3*) * user count based on Sage Licence, standard annual support charge applies and implementation and training at additional cost

24. So how can Defacto Solutions Help? Let’s concentrate on DefCapture Version 3 – everyone else is!

25. Defacto Solutions – DefCapture Some Facts Installed May 2007 – 0 Sites Installed Today – 10 Sites Worldwide Active Leads – 23 Sites Worldwide

26. So how can Defacto Solutions Help? Some Case Studies……….

27. So how did Defacto Solutions help Integrated Hydraulics? By introducing DefCapture

28. DefCapture – What do IHL Say? “ Defacto Solutions were able to deliver a bar coding solution in DefCapture that truly met our initial needs, within a realistic budget, we can now plan for the future phases of implementation with confidence at our own pace and in the knowledge that we can keep control of our investment” “ IHL wanted to implement a barcode solution that did not require additional Warehouse Management functionality, by implementing DefCapture we were able to continue to use our Sage 500 solution in exactly the same way but with all the added benefits of barcodes and increase the speed of the Sage transactions without introducing any additional rules and with minimal disruption” “ I would recommend the DefCapture solution to any company that wanted to introduce bar coding to a tight timescale and budget, Defacto Solutions worked to a fixed budget and gave us a solution that we have already grown into new areas with a minimum of fuss. Because of the Defacto Price model it does not cost us an arm and a leg to add users! ” “If I want to know the value of DefCapture I just disconnect the wireless router and wait ”

29. So how did Defacto Solutions help Cherwell? By introducing DefCapture for Goods In

30. So how did Defacto Solutions help a well known medicines manufacturer? By introducing DefCapture to replace an existing inaccurate Bar Code Solution

31. So how did Defacto Solutions help Mitras Composites? By introducing DefCapture

32. DefCapture – What do Mitras Say? " Defacto Solutions were able to deliver a bar coding solution in DefCapture that met our rather simplified needs in terms of the initial limited functionality we required, and within our budget, we are now planning for the future phases of implementation with at our own pace and in the knowledge that we can keep control of our investment” " Mitras Composites wanted to implement a barcode solution that did not require additional Warehouse Management functionality, that enabled us to use a single barcode scan to complete production and give us the benefit of batch traceability, by implementing DefCapture we were able to change our Sage 500 solution to work with batch traceability and then as DefCapture purely barcodes the Sage transactions without introducing any additional rules we were able to introduce DefCapture with minimal disruption" “ As the DefCapture solution is able to work with USB Bar Code readers as well as the more expensive handheld scanners, Defacto Solutions and Mitras Composites were able to tailor the solution to minimize the outlay on hardware“ " I would recommend the DefCapture solution to any company that wanted to introduce bar coding to their Sage 500 solution,particularly if they wanted to do this a step at a time, within a realistic budget “ "With DefCapture, negative stock balances have become a thing of the past, and our finished goods stocks are more accurate than they have ever been"

33. So how have Defacto Solutions helped Globally? Mauritius to Australia Ireland to Germany QA, DefCapture, B2B via UI

34. So how have Defacto Solutions helped Globally? Mauritius 12 Companies Distribute Food (Dairy/Poultry) and Feed (Chicken Feed) Products Connected via Universal Interface

35. So how have Defacto Solutions helped Globally? Australia 19 Sites following distribution agreement last year DefCapture, Universal Interface linking 57 Warehouses

36. So how have Defacto Solutions helped Globally? Germany Quality Management replacing a JDE solution in 2 sites

37. So how can Defacto Solutions help You? Maybe one of our other complementary modules solves your problems.

38. Modular Software from Defacto Other Modules Stock Archive Available to Promise Design-Production Customer Returns

39. So how can Defacto Solutions help You? Maybe what you want does not exist yet. Whatever your requirements come and talk to Defacto Solutions we would like to visit you and discuss your specific needs

40. Welcome To SUN 2008 Win a Nintendo Wii TM Take up the Challenge Have some fun with us Special Sun Offers Discount Vouchers

41. Defacto Solutions Thanks You