1. CSR and Business Performance KPIs Claus Aabling Advisor, Business Development and CSR

2. Agenda What are KPIs? Why use KPIs? A few examples Selection of KPIs in company pairs

3. What are KPIs? Key Performance Indicators: A figure that indicates the performance within a given activity, e.g. –Turnover –CO2 emissions –Rejection rates –Worker turnover –Etc. etc.

4. Why use KPIs? Management –Assess state of activities and measure performance –Set performance targets and measure progress towards the targets –Measure progress in specific areas of interest Communication –Social and environmental reporting –Marketing, branding, company image –Substantiate qualitative descriptions Limitations and pitfalls –Quantitative vs. qualitative data –Correlation vs. causality –Relevance for what you whish to measure

5. CSR KPI examples

7. Through our energy efficiency efforts and the expansion of renewable energy use, our greenhouse gas (GHG) emissions decreased at 3.8 million tonnes of CO2 equivalent (eq) [KPI] in 2011, although our production volume increased by 3.4%.

8. CSR KPI examples

9. More on CSR KPIs and CSR reporting… ….Global Reporting Initiative (GRI) www.globalreporting.org

10. KPIs in SUSBIZ Kenya For the SUSBIZ programme –Measure baseline in companies –Measure performance within a few selected areas For the participants –Form part of your own CSR management and communication

11. KPIs in SUSBIZ Kenya Business performance Product quality Labour standards Health and safety Environment Community involvement

12. KPIs in SUSBIZ Kenya - Obligatory

13. KPIs in SUSBIZ Kenya - Total

14. Exercise on KPIs 1.Discuss the obligatory KPIs –Which data do you already collect / is readily available? –How can you collect data which is not available? –Fill in data for 2011 Q3 and Q4 (during the week or before 1st in-house training) 2.Discus the suggested KPIs –Which are relevant for you? –Decide which ones to use throughout the SUSBIZ programme 3.Discuss if there are any other CSR / business performance areas you find relevant to measure –Discuss and settle KPIs for these areas