1. Make the Connection Technology Training for the Older Generation Carol Bean Technology Training Consultant beanworks@gmail.com

2. The Problem The physical effects of aging interfere with the ability to interact with technology The cognitive effects of aging interfere with the ability to learn new technology

3. Physical Effects of Aging Cataracts and declining vision Decreased hearing and problems with hearing aids Arthritis Tremors Neural Noise Increased sensitivity to cold

4. Cognitive Effects of Aging Increased distractibility Neural noise Cognitive slowing

5. The Solution Some physical effects can be addressed with adaptive technology (arthritis, tremors, vision) Some physical effects can be addressed with adaptive training techniques (hearing, vision, comfort) Cognitive effects can be addressed with adaptive training techniques

6. North County Regional Library’s approach: Mousing tutorial Beginning Computer Classes (Getting Started Series) The Solution

7. Mousing Around Tutorial Assumes nothing Progressive Includes instruction on common experiences with a computer Includes instruction on physical problems using a mouse. Fun to use

8. Getting Started Classes Five classes Designed to get older adults comfortable on the computer Owning a computer is not required Web-based

9. Getting Started Classes

10. Class One: Mousing Around

11. Getting Started Classes Class Two: The Browser

12. Getting Started Classes Class Three: Web Forms

13. Getting Started Classes Class Four: Web E-Mail

14. Getting Started Classes Class Five: Web E-Mail

15. Getting Started Classes Although these classes have a specific track and goal, the principles can be transferred to any technology training program

16. Getting Started Classes Classes are small and trainer intensive (1:3) so sufficient time can be given to each student as needed. This keeps class time down. Class time is limited to ~1 hour, which is the outer limit of learning time for older adults.

17. Getting Started Classes Classes are offered in the morning, which is the best time of day for learning for most older adults Classes are no more than 3 days apart to minimize the loss of newly learned skills and material

18. Getting Started Classes Practice exercises are required between classes to minimize the loss of newly learned skills. Content is spread to multiple (5) classes to minimize the amount of new concepts and skills that must be learned at each session

19. Getting Started Classes Classes teach only what is necessary to do what they want to do (in this case, e-mail). Class instruction uses lots of repetition Classes use simple, step by step, instructions

20. Getting Started Classes Exercises use simple, discrete, numbered steps, which repeat what was learned in the previous class. Class and exercise handouts use large, labeled graphics, and a larger, easy to read font.

21. Getting Started Classes Trainers speak slowly, with clear enunciation. Trainers use clear, unambiguous terms. Students are encouraged and validated frequently, to boost their self-confidence

22. Getting Started Classes Prospective students are interviewed by the trainers to be sure they belong in the classes, so everyone is at the same level. Prospective students are interviewed by the trainers to be sure they are motivated enough to attend all classes and do all the exercises.

23. Outcomes <5% drop out (quit) <3% retake the course >99% positive response/comments

24. Lessons Learned There will always be some that fall through the cracks no matter what you do: Insufficient motivation Intervening life events Cognitive impairment Techniques used with this group also work well with other groups.

25. Resources English: http://www.pbclibrary.org/mousing/http://www.pbclibrary.org/mousing/ Spanish: http://www.pbclibrary.org/raton/http://www.pbclibrary.org/raton/ Creole: http://www.pbclibrary.org/souri/http://www.pbclibrary.org/souri/ Mousing Around Online Tutorial

26. Resources Technology training for the older population Technology training for the older population, (http://web1.squidoo.com/trainable) Contains a summary, web resources, and short bibliography.http://web1.squidoo.com/trainable Class materials used at North County Regional LibraryClass materials used at North County Regional Library, (http://www.esnips.com/user/ncrlab)http://www.esnips.com/user/ncrlab BeanWorks (training tips)BeanWorks (training tips), (http://beanworks.wordpress.com/tag/training/)http://beanworks.wordpress.com/tag/training/

27. Resources Connecting the Disconnected: How Does It Feel? Connecting the Disconnected: How Does It Feel? (Part 1) Connecting the Disconnected: How Does It Feel? Connecting the Disconnected: How Does It Feel? (Part 2) http://www.grouper.com/members/2229744

28. Contact Carol Bean beanworks@gmail.com beanworks.wordpress.com