1. Global Gophers LLC How the Global Gopher service works…

2. Global Gophers LLC Agenda Making a Request –Customer makes request –Auto responder emails customer –Email sent to you (the “Gopher”) Other points –Financial –Shipping regulations –Regular customers SC –Fedex

3. Global Gophers LLC Making a Request Customer selects a country: Customer selects “Make a Request”:

4. Global Gophers LLC Customer Fills in Request Form …and hits “Send USA Request”

5. Global Gophers LLC Customer Sent to “Thank You” screen:

6. Global Gophers LLC Customer automatically receives email:

7. Global Gophers LLC Gopher receives request:

8. Global Gophers LLC Sourcing Items: If request is from an online store or website: –Visit the website and do a dummy order to find out how much the items, tax and shipping costs to you will be. –Request full amount from customer in advance Plus shipping costs to the customer – if known If request is from a traditional store: –Visit a few websites and confirm that item is available –If expensive, ask for part payment –If not, ask for the Gopher fee of $20 USD (or equivalent) Then…

9. Global Gophers LLC Request Payment: Useful Tips: –On the USA site at least there is an invoice template you can use. –You can also download from PayPal a useful “Pay Now” button that you can add to emails from Outlook –A PayPal credit card gives you 1% cash back on all purchases (useful when transaction fees are 4.5%)

10. Global Gophers LLC Go-pher-it! Once deposit/ payment received - purchase the item (s) –Calculate shipping –If necessary, request final payment –Once payment received… Ship the items! (yes it is that simple)

11. Global Gophers LLC Agenda Making a Request –Customer makes request –Auto responder emails customer –Email sent to you (the “Gopher”) Other points –Financial –Shipping regulations –Regular customers SC –Fedex

12. Global Gophers LLC Other Points: If requests come to more than $100 USD add 5% to the amount over $100 – this is to cover PayPal transaction charges Visit http://pe.usps.gov/text/Imm/Immctry.html for information on restrictions on shipping itemshttp://pe.usps.gov/text/Imm/Immctry.html Customs forms must be completed – in the USA it is form 2976 for packages under 4Ib and 2976-A for packages 4Ib + –Visit your local post office for further info

13. Global Gophers LLC Repeat Customers: Of course, customers can simply email you a request rather than filling in the form. –The process is exactly the same I have a customer in South Korea who makes a monthly request –I give him a discount of 10% so the service fee is $18.00

14. Global Gophers LLC Agenda Making a Request –Customer makes request –Auto responder emails customer –Email sent to you (the “Gopher”) Other points –Financial –Shipping regulations –Regular customers SC –Fedex

15. Global Gophers LLC (SC) A shopping center in the Middle East uses the Gopher Service. –They will send an email with request They usually send an image also –Email them back with a quote –They will advise if to proceed with purchase –Shipping is always by FedEx - SC provides address and account number This means there are no shipping fees for us to recover –The service fee for the SC is $15 –Fill in FedEx forms and ship Here is an example…

16. Global Gophers LLC Sample email from SC:

17. Global Gophers LLC SC image… The request was for Noni Juice and SC sent us an image…

18. Global Gophers LLC SC See if you can source the Noni Juice I sent an email back saying I can buy it online for $50 Complete the invoice and send to me every two weeks (before the 15 th and last day of the month). I will send the money to you via PayPal. Purchase item

19. Global Gophers LLC Ship via FedEx Once item is purchased SC will provide you with: –The address to ship the items to –The FedEx account number Check if the item(s) contain pork or alcohol –These items are prohibited in Kuwait – do not send!! Check that addressee not on blocked list (link below has a list of names) –http://www.ustreas.gov/offices/enforcement/ofac/sdn/http://www.ustreas.gov/offices/enforcement/ofac/sdn/ Fill out the FedEx “International Air Waybill” –Tick FedEx Intl. Priority –Fill in details Also fill in “commercial invoice” (in triple) –Be sure to fill in the company name

20. Global Gophers LLC Ship via FedEx All forms and boxes/ envelopes are available free at FedEx locations Take the package or request a pickup from Fedex –Once shipped email the FedEx Tracking number to Sultan Center