1. July 2004 2010 Lecture Side Lecture by Suradet Tantrairatn Instructor and Researcher Chapter Two June 2010 Business Aviation & Career

2. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Expectance from this subject Aviation Management System แนะนำให้รู้จักกลุ่มธุรกิจหรือกิจการหลัก ๆ และหลักการ บริหารงานในอุตสาหกรรม การบินพาณิชย์ เพื่อให้เห็นภาพกว้างและเข้าใจหลักการการ บริหารแบบสากล และเป้าหมายของ สายการบินทั่ว ๆ ไป แนะนำระบบบริหารในกลุ่มธุรกิจ กิจการ ซ่อมบำรุงอากาศยาน เพื่อให้เข้าใจ บทบาทหน้าที่ของวิศวกร อากาศยาน และเข้าใจสิ่งที่สายการบินคาดหวังจากวิศวกร อากาศยาน

3. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 What is Aviation Airlines?

4. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 What is Aviation Military?

5. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 What is General Aviation?

6. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Why Business Aircraft? Of all the benefits of business aircraft, increased productivity of personnel is probably the most important. Of all the benefits of business aircraft, increased productivity of personnel is probably the most important. Benefits of using business aircraft fall into ten categories: Benefits of using business aircraft fall into ten categories:  Time Savings  Flexibility  Reliability  Safety  Improved marketing efficiency  Facilities control  Personnel and industrial development  Privacy and comfort  Efficiency  Security

7. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 What is Business Aviation? Business aviation is the segment of general aviation that consists of aircraft that are used for business transportation. Operators range from people who fly rented, single-engine, piston-powered airplanes, to sales or management teams of corporations, many of which own fleets of multi-engine, turbine powered aircraft and employ their own flight crews, maintenance technicians and other aviation support personnel.

8. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Careers in Business Aviation Business Aviation Pilot Business Aviation Pilot Business Aviation Manager Business Aviation Manager Business Aircraft Scheduler / Dispatcher Business Aircraft Scheduler / Dispatcher Business Aircraft Flight Attendant Business Aircraft Flight Attendant Business Aviation Line Service Specialist Business Aviation Line Service Specialist Business Aviation Maintenance Manager Business Aviation Maintenance Manager Business Aviation Maintenance Technician Business Aviation Maintenance Technician

9. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Pilot

10. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Responsibilities of Business Aviation Pilots Act as pilot-in-command (PIC) or second-in-command (SIC) of company aircraft. Act as pilot-in-command (PIC) or second-in-command (SIC) of company aircraft. Analyze meteorological conditions. Analyze meteorological conditions. Calculate aircraft weight and balance. Calculate aircraft weight and balance. Determine the aircraft’s fuel requirements plus proper reserves. Determine the aircraft’s fuel requirements plus proper reserves.

11. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Responsibilities of Business Aviation Pilots (cont.) Ensure currency of all pertinent manuals and charts. Ensure currency of all pertinent manuals and charts. On international flights, ensure that all documents - including overflight authority and Customs forms - are in proper order. On international flights, ensure that all documents - including overflight authority and Customs forms - are in proper order. File flight plan with the FAA. File flight plan with the FAA. Perform internal and external pre-flight checks of aircraft and its systems. Perform internal and external pre-flight checks of aircraft and its systems.

12. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Pilot Qualifications Business aviation pilots typically have one of the following FAA certificates: Business aviation pilots typically have one of the following FAA certificates:  A valid Airline Transport Pilot (ATP) license and type rating in the aircraft flown (captain).  Commercial Pilot Certificate with appropriate aircraft ratings and an FAA Instrument rating (copilot).  Approximately 3,500 hours flight time (captains) or 1,500 hours (copilot), including experience in multi-engine and heavy piston- powered or jet-powered aircraft.  A valid FAA First-Class or Second-Class Medical Certificate  An FCC Restricted Radio Telephone Operator’s Permit (if flying internationally).

13. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Pilot Salaries Captains – Minimum:$14,400 – Average:$60,933 – Maximum:$122,100

14. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Pilot Salaries Copilots – Minimum: $12,000 – Average: $41,937 – Maximum: $102,515

15. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Department Manager

16. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Manager Responsibilities Serving as an advocate for the flight department at all company levels. Serving as an advocate for the flight department at all company levels. Selecting and maintaining a staff of aviation professionals. Selecting and maintaining a staff of aviation professionals. Providing leadership and direction for all personnel within the flight department. Providing leadership and direction for all personnel within the flight department. Maintaining staffing levels and managing salary administration for all department employees. Maintaining staffing levels and managing salary administration for all department employees. Ensuring that proper professional training and development are completed on an ongoing basis for all personnel. Ensuring that proper professional training and development are completed on an ongoing basis for all personnel. Plan new equipment purchases and current equipment replacement schedules Plan new equipment purchases and current equipment replacement schedules

17. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Manager Qualifications Ten or more years experience in aircraft operations or maintenance. Ten or more years experience in aircraft operations or maintenance. Proven management ability Proven management ability Bachelor’s Degree in aviation management or applicable management field. Bachelor’s Degree in aviation management or applicable management field.

18. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Manager Salaries Aviation managers may have flying responsibilites Aviation managers may have flying responsibilites  Minimum:$25,200  Average:$84,674  Maximum:$228,500

19. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aircraft Scheduler / Dispatcher

20. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aircraft Scheduler / Dispatcher Responsibilities Plans and coordinates use of aircraft and flight and cabin crews. Plans and coordinates use of aircraft and flight and cabin crews. Prepares load manifests, overflight and landing permits. Prepares load manifests, overflight and landing permits. Provides flight-following services for up-to-date aircraft deployment. Provides flight-following services for up-to-date aircraft deployment. Arranges ground transportation in coordination with aviation activities. Arranges ground transportation in coordination with aviation activities. Handles requests for aircraft catering Handles requests for aircraft catering Accommodates special requests whenever possible. Accommodates special requests whenever possible.

21. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aircraft Scheduler / Dispatcher Qualifications Strong interpersonal communications Strong interpersonal communications Computer skills Computer skills Detail oriented Detail oriented Ability to work independently Ability to work independently Experience in radio communications and aircraft weight and balance. Experience in radio communications and aircraft weight and balance.

22. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aircraft Scheduler / Dispatcher Salaries Minimum:$10,000 Minimum:$10,000 Average:$33,251 Average:$33,251 Maximum:$75,600 Maximum:$75,600

23. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aircraft Flight Attendant

24. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aircraft Flight Attendant Responsibilities Ensure the safety of passengers. Ensure the safety of passengers. Perform all cabin pre-flight safety checks. Perform all cabin pre-flight safety checks. Brief passengers on emergency procedures and use of safety equipment. Brief passengers on emergency procedures and use of safety equipment. Prepare and serve food and beverages and assist with passenger comfort. Prepare and serve food and beverages and assist with passenger comfort. Arrange for cabin service while away from home base. Arrange for cabin service while away from home base.

25. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aircraft Flight Attendant Qualifications Flight attendants possess wide variety of education. Flight attendants possess wide variety of education. International flights may use flight department employee to serve as both flight attendant and certified maintenance technician for unscheduled aircraft repairs. International flights may use flight department employee to serve as both flight attendant and certified maintenance technician for unscheduled aircraft repairs.

26. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aircraft Flight Attendant Salaries Minimum:$10,920 Minimum:$10,920 Average:$40,214 Average:$40,214 Maximum:$67,215 Maximum:$67,215

27. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Line Service Specialist

28. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Line Service Specialist Responsibilities Assist aircraft pilots and passengers by courteously providing ground services they desire. Assist aircraft pilots and passengers by courteously providing ground services they desire. Perform fuel quality control tests. Perform fuel quality control tests. Parking, towing, and securing aircraft. Parking, towing, and securing aircraft.

29. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Line Service Specialist Responsibilities Refueling, washing, and cleaning of aircraft. Refueling, washing, and cleaning of aircraft. Handling radio and telephone calls to the flight operations office. Handling radio and telephone calls to the flight operations office. Policing the aircraft ramp areas, hangars, and lounges for security and cleanliness. Policing the aircraft ramp areas, hangars, and lounges for security and cleanliness.

30. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Line Service Specialist Qualifications Must be customer-oriented. Must be customer-oriented. Have a high school diploma. Have a high school diploma. Some aircraft fueling and handling experience. Some aircraft fueling and handling experience. May require additional vehicular or radio equipment operating licenses. May require additional vehicular or radio equipment operating licenses.

31. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Line Service Specialist Salaries Minimum:$5.25 per hour Minimum:$5.25 per hour Average:$12.20 per hour Average:$12.20 per hour Maximum:$32.30 per hour Maximum:$32.30 per hour

32. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Maintenance Manager

33. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Maintenance Manager Responsibilities Supervise all maintenance personnel Supervise all maintenance personnel Ensure the quality of aircraft, engine and avionics maintenance and repairs. Ensure the quality of aircraft, engine and avionics maintenance and repairs. Order and maintain an inventory of parts necessary for aircraft maintenance. Order and maintain an inventory of parts necessary for aircraft maintenance. Assist with preparation of short-and long-range flight department plans. Assist with preparation of short-and long-range flight department plans.

34. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Maintenance Manager Responsibilities (cont.) Assist with the establishment of salary standards. Assist with the establishment of salary standards. Recommend proper staffing for the maintenance department. Recommend proper staffing for the maintenance department. Establish and maintain records as required by the FAA, manufactures, and company policy. Establish and maintain records as required by the FAA, manufactures, and company policy.

35. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Maintenance Manager Qualifications Bachelor’s degree preferred but not required. Bachelor’s degree preferred but not required. Airframe and Powerplant (A&P) certificates. Airframe and Powerplant (A&P) certificates. Broad knowledge of and experience with the category, class, and type of company aircraft. Broad knowledge of and experience with the category, class, and type of company aircraft.

36. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Maintenance Manager Salaries Minimum:$24,000 Minimum:$24,000 Average:$60,736 Average:$60,736 Maximum:$106,716 Maximum:$106,716

37. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Maintenance Technician

38. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Maintenance Technician Responsibilities Conduct daily inspections, pre- and post-flight checks of company aircraft. Conduct daily inspections, pre- and post-flight checks of company aircraft. Perform scheduled maintenance on engines, avionics, electrical, hydraulic, oxygen and pressurization systems. Perform scheduled maintenance on engines, avionics, electrical, hydraulic, oxygen and pressurization systems. Perform unscheduled maintenance of aircraft as required. Perform unscheduled maintenance of aircraft as required. Ensure that all facilities and equipment are clean and safe and maintenance documents are accurate and up- to-date. Ensure that all facilities and equipment are clean and safe and maintenance documents are accurate and up- to-date.

39. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Maintenance Technician Qualifications High school graduate High school graduate FAA Airframe and Powerplant (A&P) license. FAA Airframe and Powerplant (A&P) license. Maintenance experience with specific aircraft, engine and avionics is preferred but not required. Maintenance experience with specific aircraft, engine and avionics is preferred but not required.

40. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Business Aviation Maintenance Technician Salaries Minimum:$6.80 per hour Minimum:$6.80 per hour Average:$20.50 per hour Average:$20.50 per hour Maximum:$41.35 per hour Maximum:$41.35 per hour

41. © AIRBUS UK LTD 2002. All rights reserved. Confidential and proprietary document. Month 200X2009 Subject Name Aircraft MaterialsPage 2 Aviation Management System End of Chapter Two