1. Integrity – Service – Innovation Defense Finance and Accounting Service Retired and Annuitant Pay

2. Integrity – Service – Innovation 2 MISSION STATEMENT Provide timely, accurate pay and related services to military retirees and annuitants with a focus on integrity, customer service and innovation.

3. Integrity – Service – Innovation 3 TRANSITION As of February 1 st, day-to-day processing of Retired and Annuitant pay has been transitioned back to Defense Finance and Accounting Service. ● Continued commitment to customer satisfaction.

4. Integrity – Service – Innovation 4 ABOUT DFAS We take pride in serving the men and women who defend America. We take our contribution to national defense seriously. We work hard to fulfill the important fiscal responsibilities entrusted to us by the American taxpayers. We ensure the resources they provide are accounted for properly.

5. Integrity – Service – Innovation 5 FACTS AND FIGURES More than 2.2 million military retirees receiving over $3.6 billion per month More than 350,000 annuitants receiving $312 million per month More than 100,000 phone calls per month Over 70,000 pieces of mail per month Over 2,000 e-mails per month

6. Integrity – Service – Innovation 6 RETIRED AND ANNUITANT PAY BRIEFING Contact Information Managing Your Account

7. Integrity – Service – Innovation 7 CONTACT DFAS RETIRED AND ANNUITANT PAY IN WRITING Clearly print your name Include SSN Sign your request BY PHONE 1-800-321-1080 Can only help retiree or annuitant

8. Integrity – Service – Innovation 8 MAILING ADDRESSES U.S. Military Retired Pay P.O. Box 7130 London, KY 40742-7130 U.S. Military Annuitant Pay P.O. Box 7131 London, KY 40742-7131

9. Integrity – Service – Innovation 9 myPay - RETIREES www.dfas.mil View and print 1099 Change federal or state tax Change direct deposit Change home address Start, stop or change EFT allotments Change or request PIN Change savings bonds View or print RAS

10. Integrity – Service – Innovation 10 myPay – ANNUITANTS www.dfas.mil Change federal tax Change direct deposit Change home address View and print account statement View and print tax statements Process the ROE and COE Change or request PIN

11. Integrity – Service – Innovation 11 NECESSARY PREPARATIONS Take these steps now to help your spouse upon your death: Update arrears beneficiary Ensure spouse has 1-800-321-1080 Update SBP Information Keep beneficiary address up-to-date even if account is suspended Notify all federal agencies -- WE DO NOT SHARE THIS INFORMATION Keep insurance/other important papers where they can be found

12. Integrity – Service – Innovation 12 SURVIVOR BENEFITS PLAN (SBP) IF WIDOWED No longer an eligible beneficiary Must notify Cleveland If you fail to notify in 6 years, you may lose money IF REMARRIED 1-year period to increase coverage or cancel SBP If no action, coverage is automatic

13. Integrity – Service – Innovation 13 CUSTOMER COMMITMENT

14. Integrity – Service – Innovation 14