Presentation on theme: "Should You Establish a Project Management Office (PMO)?"— Presentation transcript:
Should You Establish a Project Management Office (PMO)?
What is a PMO? Deploys a consistent methodology Provides common management structure Promotes best practices Training/Mentoring/Coaching Gathers/Tracks metrics from all projects Promotes PM throughout the organization
The PMO Value Proposition A successful PMO enhances an organizations ability to execute projects and make deliverables on time and under budget while improving the overall level of quality.
The PMO Value Proposition A successful PMO could improve performance in all three areas of the QSP triangle Q uality S ervice P rice
The PMO Value Proposition Q uality S ervice P rice (More Valuable Deliverables) (More Efficient Performance)(Reduce Waste) The cost of the PMO must be exceeded by the benefits
Styles of PMOs - Centralized One PMO office with a group of managers and services Every project includes a PM from the PMO Easier to manage and consolidate metrics Expertise may not be portable among projects
Styles of PMOs - Distributed Central PMO organization not including PMs Might have multiple document repositories (for different disciplines) Supports PMs on projects Consistency is harder Coordination might be harder
Styles of PMOs - Assistive No, or very small, central organization Offers guidance to other departments on project management issues Training/coaching Good way to do a little that could pay off a lot
PMOs in IT PMOs have been around for years IT discovered PMOs during Y2K Consulting firms used PMOs
Building a PMO No two PMOs are alike PMOs are customized to the organization Define the PMOs function Full/limited Formalize the PMO organizationally Decision making/expectations
Components of a PMO Mission Strategy Sponsor Stakeholders Clients Objectives Products/Services Transitional Activities What the PMO does How it is done and for whom Alignment with business value Vision statement Principles/Goals "The Acme Project Management Office (PMO) implements and supports project management methodology to enable our organization to deliver projects faster, cheaper, with higher quality, and within estimates and expectations."
Components of a PMO Mission Strategy Sponsor Stakeholders Clients Objectives Products/Services Transitional Activities High-level set of directions Align PMO strategically Long-term goals (years) Tactical decisions (day-to-day)
Components of a PMO Mission Strategy Sponsor Stakeholders Clients Objectives Products/Services Transitional Activities Responsible for PMO funding Manager PMO reports to Critical for culture change Political support Policy enforcement
Components of a PMO Mission Strategy Sponsor Stakeholders Clients Objectives Products/Services Transitional Activities Person/group staked in PMO Internal/External Collaborative organizations Suppliers Investors
Components of a PMO Mission Strategy Sponsor Stakeholders Clients Objectives Products/Services Transitional Activities Requestors of PMO service Others the PMO helps achieve their project and business goals
Components of a PMO Mission Strategy Sponsor Stakeholders Clients Objectives Products/Services Transitional Activities Concrete statements Lower-level milestones Achievable Measurable Timed Evaluated at end of project and/or end of time period
Components of a PMO Mission Strategy Sponsor Stakeholders Clients Objectives Products/Services Transitional Activities Tangible deliverables Services Fulfilling others needs Achievement of objectives
Components of a PMO Mission Strategy Sponsor Stakeholders Clients Objectives Products/Services Transitional Activities Building the PMO Staffing Procedures
Deploying a PMO Create (or buy) a project methodology Provide training and coaching Conduct project audits/assessments Provide consolidated metrics Consulting firms can fill gaps Culture change Deploy in waves
Deploying a PMO Culture change People will have to do things differently Requires different behaviors More than teaching new skills Evaluate aspects driving behavior Reinforce positives Eliminate/change negatives Consultants can drive change sometimes
Deploying a PMO Culture change First do a gap analysis to show need Culture Enablers/Barriers/Attitudes Success rates Roles Skills Standards Work environment
Deploying a PMO Culture change First do a gap analysis to show need Use a cross section of staff Interviews Surveys Focus groups Use the gap analysis to define the future look of the PMO
Deploying a PMO Deploy in waves Dont change things all at once General awareness sessions Project management training Standards/Templates Reward/Recognition system Get management buy-in Audits and evaluations PMO support organization
The Methodology Processes Procedures Templates Best Practices Standards/Guidelines/Policies Must be adaptable Methodology management
Methodology Management Development Build/Buy/Buy and Customize Support Questions/Repository/Training Enhancements Expanding/Training/Enhancing Dont over-engineer it. Dont let methodology get in the way.
PMO Training Scope of training Teach all stakeholders Decide which skills you will teach Determine needs Respond to feedback Create training strategy Delivery, audience, timing, in/outside Develop/buy curriculum
PMO Coaching More informal than training More one-on-one Talking through situations Align coaching services with deployment
Audits In order for new processes to be adopted successfully, they must be used properly Project-level audits Dont audit every projects Identifies failures to use methodology Organizational audits
Audits Project-level audits Did stakeholders participate? Stakeholders approve project definition? Work plan being used? Is it accurate? All deliverables completed? On track: cost, duration, quality? Are risks being managed? Are issues being managed? Consider outsourcing this effort.
Audits Organizational-level audits Show how the gap is closing Keep you stakeholders informed Identifies compliance (or not) Identifies whether or not the PMO is a good idea for the organization Identifies if PMO is being delivered in the best way for the organization Consider outsourcing this effort.
Audits Trend successive audits Identify changes that need to be made Identify training needs Stress progress along lines of business alignment Dont be afraid to say things are wrong Its probably not going to be totally successful
Metrics Consolidate metrics and reporting Organization-wide portfolio This is a great way to be visible and useful to upper management This can also be time consuming Very hard to measure the value of the PMO precisely (like holding a cloud)
Metrics Problems gathering project metrics Timeliness –response is low priority Accuracy – reported status is not correct Completeness – too brief Be clear and concise Use standards and automation
Metrics Savings with scope change mgmt. Savings with risk management Savings by proactive action Savings by way of re-use Assess the value of increased quality The PMO is likely to increase everyones workload and responsibility… so probably wont be liked by everyone
Other PMO Services Document Repository Re-use of templates, schedules, project documents, etc. Use technology Historical archive
Other PMO Services Best Practices Post-mortem analysis on projects Lessons learned Improve methods, procedures
Other PMO Services Common Resource Pool Shared staff Re-used documents/forms Software, code library FAQs Document review services Document preparation