1. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 1 PowerPoint ® Presentation for Dental Office Management Module: Communication in the Dental Office

2. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 2 Module: Communication in the Dental Office Communication in the Dental Office Part A: Working with Outside Agencies Part B: Communicating within the Dental Team

3. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 3 Module: Communication in the Dental Office Learning Objectives 1. Define the Key Terms. 2. List hazards and hazard reducers. 3. Enumerate the essentials of safety training. 4. Describe the manager’s safety recordkeeping duties and how they relate to HIPAA requirements. 5. Distinguish among outside agency roles. 6. Comprehend use of the MSDS when using a new product.

4. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 4 Module: Communication in the Dental Office Learning Objectives 7. Employ knowledge of the BP Final Rule. 8. Dramatize and report on a hazard incident. 9. Apply knowledge of practice compliance. 10. Compare exposure control plans. 11. Develop a safety compliance plan for a fictional dental office.

5. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 5 Key Terms Biofilms Bloodborne Pathogens Final Standard Engineering controls Exposure-control plan Exposure incident Hazard Communication Standard MSDS OSAP OPIM Work practice controls

6. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 6 Part A: Working with Outside Agencies Government agencies –Local –State –Federal –Make and enforce laws Professional organizations –National headquarters –Local chapters –Provide recommendations to members

7. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 7 Federal Regulatory Agencies OSHA Investigation & Enforcement OSHA Investigation & Enforcement EPA Testing EPA Testing CDC Guidelines CDC Guidelines FDA Regulation FDA Regulation

8. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 8 Professional Dental Organizations Organization for Safety and Asepsis Procedures OSAP American Dental Assistants Association ADAA Dental Assisting National Board DANB National Association of Dental Assistants NADA American Dental Association ADA

9. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 9 Part B: Communicating within the Dental Team Hazard Communication Program Hazard Communication Program

10. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 10 Administration Review and develop safety procedures and protocols Manage office exposure control plan Train and retrain staff and monitor compliance Manage accidental exposures Maintain safety equipment Manage equipment testing and monitoring Follow waste management requirements Keep adequate safety records

11. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 11 Labeling and Written Plans Written hazard communication compliance plan Written exposure control plan MSDS Product warning labels and stickers

12. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 12 Safety Training Hazards of office chemicals and their proper handling, including disposal Operation where hazardous chemicals are used Availability to staff of MSDS Hazardous product labeling OSHA regulations Hazard exposure detection Employee exposure procedures Employee protection measures (PPE)

13. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 13 Hazard Reduction Planning Safety training enforcement Barrier-device and PPE use Engineering controls Work practice controls Universal precaution enforcement Surface decontamination Waste management Waterline biofilms Emergency evacuation procedures

14. Copyright © 2006 Thomson Delmar Learning. ALL RIGHTS RESERVED. 14 Summary of Module Key Terms Federal regulatory agencies Professional dental organizations Communicating within the dental team