1. 4/17/2017
<John>
Hello. My name is John Butler. Thank you for being here today.
In this session, we’ll cover how you can make the most of your Microsoft Partner Network technical benefits.
T: Specifically, we’ll focus on the benefits that will help accelerate your cloud business.
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. What is Signature Cloud Support
4/17/2017
What is Signature Cloud Support
Signature Cloud Support is an exclusive partner technical benefit that provides qualified cloud competency partners with an elevated level of technical support for Microsoft cloud products.
The Signature Cloud Support benefit provides partners with access to technical support engineers who work extensively with partners, have extensive product-specific knowledge, and are accountable for driving cases to resolution from start to finish.
Experienced
Partner-centric
Solutions-oriented
Engineers are trained to an escalation level with extensive product-specific knowledge
Engineers work extensively with partners and understand partners’ businesses and priorities
Engineers are accountable for end-to-end scenarios including hybrid deployments
Signature Cloud Support Value
$108B
<John>
As you’ve heard throughout the conference, the cloud offers tremendous potential.
Cloud market momentum is at an all- time high. Analysts predict that customer demand will grow to over 100 billion dollars by 2017.
Partners that are meeting the demand for cloud solutions are seeing profitable results. One study found that cloud partners are achieving 1.5 times more gross profit than those without cloud businesses.
One reason for this greater profitability is that cloud opens up opportunities to develop recurring revenue streams.
T: While cloud offers great potential, shifting your business to take full advantage is not necessarily easy. 2
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Introducing our new technical benefits structure
Effective end of September 2014
Cloud Performance
Competencies: Cloud Productivity, Small and MM Cloud, Cloud Platform
Hybrid
Competencies: Messaging, Communication, Collab & Content, Mid Market SP, Dev and Deployment, Project and Portfolio Mgmt Data Platform, Datacenter, App Dev, SB
On Premises
Competencies: All other
Gold
50 Advisory Hours, Pre-sales Support, Partner Support Community
20 Product Support Incidents
10 Signature Cloud Support Incidents*
Unlimited Signature Cloud Support*
20 Product Support Incidents
20 Advisory Hours, Pre-sales Support, Partner Support Community
15 Product Support Incidents
5 Signature Cloud Support Incidents*
15 Product Support Incidents
5 Advisory Hours (with first cloud sale), Partner Support Community
10 Product Support Incidents
Partner Support Community
Online Interactive Sessions
Silver
<John>
Our benefits structure aligns to our cloud priorities. You can see here our new Cloud Performance Path with three new competencies: Cloud Productivity and Small and Mid-Market Cloud Solutions for Office 365 and Cloud Platform for Microsoft Azure.
<Click>
There are no changes to the traditional MPN competencies, but, as I said, beginning in September 2014, the Microsoft Partner Network will evolve to qualify and reward partners for their proven cloud performance. This performance-based model means you advance to Silver and Gold based on how much cloud service consumption you drive with your customers. And, as your cloud performance increases, so too should your rewards.
Gold partners in the Cloud Performance Path earn 50 advisory hours and unlimited Signature Cloud Support, which we’ll talk more about shortly. Silver partners also earn unlimited Signature Cloud Support and 20 advisory hours.
T: To improve your experience with accessing these benefits, we’ve made some changes to our partner portal.
Action Pack
Network
*Currently limited to Office 365; Microsoft Azure coming end of Sept. 3

4. Who is eligible to receive the benefit
Effective end of September 2014
Cloud Performance
Competencies: Cloud Productivity, Small and MM Cloud, Cloud Platform
Hybrid
Competencies: Messaging, Communication, Collab & Content, Mid Market SP, Dev and Deployment, Project and Portfolio Mgmt Data Platform, Datacenter, App Dev, SB
On Premises
Competencies: All other
Gold
50 Advisory Hours, Pre-sales Support, Partner Support Community
20 Product Support Incidents
10 Signature Cloud Support Incidents*
Unlimited Signature Cloud Support*
20 Product Support Incidents
Silver
20 Advisory Hours, Pre-sales Support, Partner Support Community
15 Product Support Incidents
5 Signature Cloud Support Incidents*
Unlimited Signature Cloud Support*
15 Product Support Incidents
<John>
Our benefits structure aligns to our cloud priorities. You can see here our new Cloud Performance Path with three new competencies: Cloud Productivity and Small and Mid-Market Cloud Solutions for Office 365 and Cloud Platform for Microsoft Azure.
<Click>
There are no changes to the traditional MPN competencies, but, as I said, beginning in September 2014, the Microsoft Partner Network will evolve to qualify and reward partners for their proven cloud performance. This performance-based model means you advance to Silver and Gold based on how much cloud service consumption you drive with your customers. And, as your cloud performance increases, so too should your rewards.
Gold partners in the Cloud Performance Path earn 50 advisory hours and unlimited Signature Cloud Support, which we’ll talk more about shortly. Silver partners also earn unlimited Signature Cloud Support and 20 advisory hours.
T: To improve your experience with accessing these benefits, we’ve made some changes to our partner portal.
Action Pack
5 Advisory Hours (with first cloud sale), Partner Support Community
10 Product Support Incidents
Partner Support Community
Online Interactive Sessions
Network
*Currently limited to Office 365; Microsoft Azure coming end of Sept. 4

5. Hybrid Competencies Microsoft Office 365 Microsoft Azure
4/17/2017
Hybrid Competencies
Microsoft Office 365
Microsoft Azure
Application Development
Collaboration & Content
Communication
Devices and Deployment
Messaging
Mid-Market Solution Provider
Project and Portfolio Management
Small Business*
Application Development
Datacenter
Data Platform
*Signature Cloud Support is available for these competency partners until the partner re-enrolls. 5
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. When can I access the Signature Cloud Support Benefit
4/17/2017
When can I access the Signature Cloud Support Benefit
Cloud Performance
Competencies
Hybrid
Competencies
On-Premises
Competencies
September 29th you will be eligible to use the benefits.
Office 365 Centric Competencies:
Because the Office 365 Signature Cloud Support experience has been in pilot in FY14, the experience will be live for all qualified partners on September 29th.
Azure Centric Competencies:
Because the Azure Signature Cloud Support experience is new in FY15 the experience will be live for qualified partners upon re-enrollment..
Signature Cloud Support is exclusive to the Cloud Performance and Hybrid competencies.
Existing technical benefits can be used without interruption. 6
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. How to submit an incident
4/17/2017
How to submit an incident
Microsoft Office 365
Microsoft Azure
Log in to My support benefits and activities page on the Microsoft Partner Network portal.
In the My benefits section, find the Signature Cloud Support benefit (e.g., Partner Signature 5pack, Partner Signature 10pack, or Partner Signature unlimited) click the “Submit an issue” link under the Action column that corresponds with your Signature Cloud Support benefit.
In the “Welcome to Microsoft Partner Signature Cloud Support” page, click the “Submit Office 365 incident online” link next to the Office 365 logo.
Log in to My support benefits and activities page on the Microsoft Partner Network portal.
In the My benefits section, find the Signature Cloud Support benefit (e.g., Partner Signature 5pack, Partner Signature 10pack, or Partner Signature unlimited) click the “Submit an issue” link under the Action column that corresponds with your Signature Cloud Support benefit.
In the “Welcome to Microsoft Partner Signature Cloud Support” page, click the “Submit Office 365 incident online” link next to the Microsoft Azure logo. 7
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.