1. ATS8500 Remote Service Solution

2. ATS8500 Remote Service Solution
Definition
The ATS8550 is a Multi Client Remote Service Solution.
It is designed for Service providers to remotely configure, diagnose, interact with all Advisor Advanced and Advisor Master panels in the field.
With the purpose of offering added value services to their clients.
UTC F&S Company Confidential

3. ATS8500 Remote Service Solution
Value proposition
Maximize your service level
Remote maintenance visits
Automated tasks
Take over panel remotely to support end user/installer on site
Optimize operator efficiency
Integration possibility in Automation SW
1 GUI per panel connection
Multiple panel connections in parallel
Minimize cost related to this solution
Terminal mode of operation – reduces maintenance client PC
Comm. Server to be shared between all operators
UTC F&S Company Confidential

4. Remote Configuration & Service SW
+50 operators
Shared SQL
Database
+100K panels
SQL DB
PSTN / IP / GPRS
Remote Service Solution for CMS – ATS8500
Market trend:
IP connectivity to the panel (Ethernet / GPRS)
Remote Services
Available today as ATS8550
Support Advisor Advanced / ATS Master
Speaker : R. Rusek

5. ATS8550 Remote Service Solution
Operator
Automation SW
ATS8500 GUI
Client xyz
Client 123
Connect
Open DB
Connect
Open DB
Integration Automation SW via Scripts
Automatic launch of ATS8500 & panel lookup in DB
Automatic connection to panel
Separate ATS8500 GUI per panel
Multiple panel connections per operator

6. ATS8550 Remote Service Solution
Reports
HTML / XML format
Saved as:
“accountnr - date/time - report type”
Maintenance report - System Status overview, event log, update Time&date,...
Comparison Report - Differences between Panel / DB / Restore point
Configuration Report - Overview of Full panel configuration / Specific Sections
UTC FS company confidential

7. ATS8550 Remote Service Solution
Database
Statistic XML files
SQL DB
GUI for bulk changes
Database Backup & Restore
Statistics
Bulk Changes
UTC FS company confidential

8. ATS8550 Remote Service Solution
Task scheduler
GUI
Create tasks
Select time of execution
Provide overview executed Task
Execute in Armed / disarmed state
Import tasks via XML possible
UTC FS company confidential

9. ATS8550 Remote Service Solution
Operator access roles
Panel Functionality:
command & control actions (1)
edit panel config. data (2)
uploading panel event log (7)
exchange data with a panel (4)
browse panel data (3)
creating reports (16)
taking picture using a cam (17)
access to all panels (19)
Application functionality:
creating, removing restore points (8)
panel connections management (9)
creating, deleting panels (10)
creating database backup (11)
restoring database from a backup (12)
import/export panel from template (13)
connect to panel (14)
edit operators roles (15)
editing task scheduler in DB (18) 1 2 3 4 8 9 10 11 7 12 13 14 15 16 17 18 19
Admin X
Supervisor
Operator
Config. Eng.
Windows Credentials per operator
Access rights per operator type
19 Functionalities can be enabled:
Panel functionality
Application funtionality
UTC FS company confidential

10. ATS8550 Remote Service Solution
Panel Connection
Direct
Call back
OH Rec IP
Communication Server (s)
PSTN
PSTN Modems
Direct connection to or from panel
Direct connection with Callback
Call-back via OH Receiver

11. ATS8550 Remote Service Solution
Infrastructure
Terminal mode
Terminal mode
Data Access API
Automation Connector
Client mode
Task
Scheduler DB
Communication Server (s)
OH Rec
IP/
GSM/
PSTN
PSTN Modems
Redundancy Solution on Comm. Server & Database
Terminal mode with Windows credentials

12. ATS8500 Remote Serv. Sol. – Value & Benefits
Central Monitoring Station – Reduce operational cost
Remote Maintenance visits & Automated tasks
Ingredients to support efficient IT Infrastructure
Increases quality of delivered services to end users
Installer - Improve installation time
Commissioning Tool
Diagnostic Tool
Configuration Tool
End User - Increase customer retention rate
Remote support
Immediate response
Provide customised reports
A Solution with Value