1. Microsoft CRM 3.0 Training Options February 2006

2. Training Free downloadable training: New Microsoft Dynamics CRM 3.0 Training New Microsoft Dynamics CRM 3.0 Training What's New in Microsoft Dynamics CRM 3.0 training is a robust, demonstration-driven offering covering all new features and functions found in Microsoft Dynamics CRM 3.0. The training content is presented in two different workshops: Technical and Applications. These workshops contain all the components needed to run a successful workshop/seminar, including student manual files, PowerPoint presentations, instructor notes, syllabus, and sales tip sheets. Visit https://partner.microsoft.com/productssolutions/business/40025403 to downloadhttps://partner.microsoft.com/productssolutions/business/40025403 Free downloadable courseware: Courseware: Implementing Microsoft Dynamics CRM 3.0 Small Business Edition Courseware: Implementing Microsoft Dynamics CRM 3.0 Small Business Edition Use this courseware to learn how to install and configure Microsoft Dynamics CRM 3.0 Small Business Edition. Also, review how to perform end-user tasks via the Marketing Automation, Sales Management, and Customer Service modules of Microsoft CRM. Visit https://partner.microsoft.com/productssolutions/business/40026518 to download https://partner.microsoft.com/productssolutions/business/40026518 Courseware: Using Microsoft Dynamics CRM 3.0 Small Business Edition Courseware: Using Microsoft Dynamics CRM 3.0 Small Business Edition Use this courseware to learn basic Microsoft CRM concepts including object type, navigation, and user interface. Also, review how to perform end-user tasks via the Marketing Automation, Sales Management, and Customer Service modules of Microsoft CRM. Visit https://partner.microsoft.com/productssolutions/business/40026519 to download https://partner.microsoft.com/productssolutions/business/40026519 MBS Competency: Develop a Microsoft CRM Specialization The Microsoft CRM specialization is for partners who help businesses develop and maintain profitable, long-term customer relationships. Learn about competency benefits and requirements, and browse the news, tools, and information available to competency members. Develop a Microsoft CRM Specialization

3. Training (cont’d) Free online Tutorials: Visit the Partner Learning Center Visit the Partner Learning Center Choose from a variety of free training offerings specific to Microsoft CRM, including Hands-On Labs Online and online short courses and tutorials. Paid Online Training eCourses An eCourse is a comprehensive learning tool designed to train on specific concepts, with the ability to systematically drill down into a variety of targeted topics. Order an eCourse and in just minutes you can bring training on Microsoft CRM right to your desktop. Microsoft Dynamics CRM Classroom Courses Microsoft offer classroom courses run at Dimension Data Learning Solutions Purchase Microsoft Courseware Microsoft Certified Partners are able to purchase Courseware. Microsoft CRM Partner Website The Microsoft Partner Program website provides a wealth of information and resources for partners around building a Microsoft CRM practice and skilling up their staff. Please visit https://partner.microsoft.com/productssolutions/business/businesscrm and use your Microsoft Partner Program login to access the secure content.https://partner.microsoft.com/productssolutions/business/businesscrm Certification Exams Exams will be released by 1 April 2006

4. Online eCourse Offer Microsoft CRM 3.0 eCourses provide the in-depth training, on specific topic areas needed to prepare for the three exams required to gain MS CRM Certified Software Advisor status. What’s included in the package:  24 hour online access to all CRM 3.0 online courses available on PartnerSource through 30 June, 2006  DVD containing courseware files for Microsoft CRM 3.0 Marketing Automation, Service Management, Sales Management, Service Scheduling, Installation and Configuration, Customisation  Access to exam preparation sessions held via Live Meeting  Available for $880 AUD inc. GST to existing Microsoft CRM CSA’s and partners interested in becoming Microsoft CRM certified.  Access to the online training through this offer is available to all staff within your organisation.  Online course access will be available upon payment processing. There is a phased release of eCourses on PartnerSource, with the Application courses and Customisation available immediately. The Installation and Configuration eCourse is expected to follow in early February. Additional CRM eCourses (non-CSA exam courses) will continue to be released throughout February as a supplementary resource for you. To place your order, please email crm@promtel.com.au or call 1 800 233 033 indicating you would like to purchase the Microsoft CRM 3.0 online training packagecrm@promtel.com.au  You will be asked for your payment details, email and shipping address for delivery of course materials. Payment may be made via credit card, direct deposit, or cheque  Upon receipt of payment of $880 AUD inc GST, your organisation’s contact person will receive an email with registration details for online course access. You must have PartnerSource access to access the online courses. The DVD with CRM courseware will be mailed to your shipping address upon payment.  You may share the online course registration details with others within your organisation, however it may not be extended outside your organisation.  We are running this promotion within Australia and New Zealand only, with the aim to get your feedback on the effectiveness of eCourses in helping your organisation to prepare for CRM CSA exams. Upon completion of the training, we will be conducting a short survey and would appreciate your feedback at that time.

5. Classroom Training Microsoft and Dimension Data Learning Solutions (DDLS) are pleased to offer discounted classroom training for Microsoft CRM 3.0, delivered by DDLS. This is only available exclusively to select Microsoft Partners who have either indicated their interest in becoming a Microsoft CRM Certified Software Advisor (CSA) or are already a CSA and may want to take advantage of this offer to train additional staff. Pricing: This 9 days of training is available to Microsoft CRM partners at a cost of $3780+GST, a 30% discount for Microsoft CRM partners (RRP $5,400 +GST). (Please note that the full 9 days of training purchased by your organisation can be shared by up to 3 individuals, but is limited to one physical location.) For latest dates and bookings: Please phone the DDLS Customer Care centre on 13 12 01 Quote reference MSCRM3CERT

6. If you are a Microsoft Certified Partner MBS courseware is available to you to order online A full range of Microsoft Business Solutions courseware is available for certified partners to order online. To order: Go to: http://microsoft.arvatoservices-ap.com/moc/login.asphttp://microsoft.arvatoservices-ap.com/moc/login.asp Enter your organisation’s 6 digit Microsoft Certified Partner number as your password and username (please note – this is different than your MBS account number from PartnerSource) To order, simply select the MBS courseware from drop down lists and proceed to payment. Below are a few helpful designations for ordering –CP = Class Pack (typical training resources for course attendees) –TP = Trainer Pack (this is the class pack, plus helpful resources for the trainer) If you have any questions or need to confirm your Microsoft Certified Partner number, contact the Microsoft Partner Programs team on 13 20 58 (Australia) and 0800 44 4392(New Zealand) or e- mail at sppartner@microsoft.com.sppartner@microsoft.com For additional information on ordering courseware and to download the most up to date order form, please go to PartnerSourcePartnerSource Microsoft CRM 3.0 Courseware available for order: 8521AMicrosoft CRM 3.0 Sales Management 8522AMicrosoft CRM 3.0 Marketing Automation 8523AMicrosoft CRM 3.0 Service Management 8524AMicrosoft CRM 3.0 Service Scheduling 8525AMicrosoft CRM 3.0 Customization 8526AMicrosoft CRM 3.0 Installation and Configuration

7. Certification Exams Microsoft CRM 3.0 exams will be released by 1 April 2006. They will be available to take at Thompson Prometric http://www.prometric.com/Microsoft/mbs or Pearson VUE http://www.vue.com/mbs/ at a cost of AUD$180 each in Australia.http://www.prometric.com/Microsoft/mbshttp://www.vue.com/mbs/