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May 20 th. 1. According to Call of the Mall, which of the following is TRUE about international malls? a. Safer to shop in Brazil than Japan b. People.

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Presentation on theme: "May 20 th. 1. According to Call of the Mall, which of the following is TRUE about international malls? a. Safer to shop in Brazil than Japan b. People."— Presentation transcript:

1 May 20 th

2 1. According to Call of the Mall, which of the following is TRUE about international malls? a. Safer to shop in Brazil than Japan b. People dress casually to shop at the mall c. High-end retailers love to see Japanese wearing their brands d. Spanish and Portuguese Malls have architecture that support retailing

3 2. __________ occurs when employees are given the power in their jobs to do the things necessary to satisfy and make things right for customers. a. Empowerment b. Servant Leadership c. Compensation d. High Turnover

4 3. Which of the following is NOT one of the costs of high turnover? a. Recruiting b. Lost customers who were loyal to fired employee c. Training & Recruiting d. Improved employee morale

5 4. This company uses workshops to help train its customers a. Home Depot b. Verizon c. Olive Garden d. Staples

6 5. Who among the following is this year’s Survivor? a. Sandra Diaz-Twine b. Matthew Elton c. Kaitlyn Elton d. Karyn Elton

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