1. Women and Children Information ICT Growing Pains Sue Thornburn Assistant Director of Information

2. Women and Children Information A little bit about us… Acute Trust with two hospital sites –The James Cook University Hospital –The Friarage Hospital 6759 Employees 110 Wards & Units 1,100 Beds

3. Women and Children Information Infrastructure history, how it all started… 60 dumb terminals Asynchronous network with serial connections. PAS and WIMS Pathology system with hard wired terminals. Departmental systems 1995 First email pilot of 20 users MS Mail. Resource Management (Casemix System)

4. Women and Children Information

5. Women and Children Information And our current IT Infrastructure… 8,000 Network user accounts in primary domain. 3,500 Desktops 250 Wireless devices 115 Servers 7 domains (NT4 & AD) Exchange 5.5 & 2003 SQL 97 & 2000, 2005 Windows NT4 + MOM 2005 SMS 2003 BizTalk 2006 Veritas backup

6. Women and Children Information Current infrastructure challenges Education and perception Server and desktop estate management User management and education People and processes Resilience and continuity of services

7. Women and Children Information SMS Remote Desktop Deployment Project Procured in 2006, initial scope to roll out 1,000 desktops and package 25 applications in 6 months Underestimated scale/complexity of deployment Current position Early benefits

8. Women and Children Information Service Level Management Introduction of SLA’s with users Changing staff behaviours Limitation of current service desk tool Demonstrating VFM

9. Women and Children Information Turning challenges into benefits Understanding the reality Assessment of infrastructure Prioritise actions

10. Women and Children Information Relevance to NPfIT? National solutions demand standardisation How can we meet the national challenges without our own house in order? We can’t! Maturity model profiling Full utilisation of the Enterprise Wide Agreement

11. Women and Children Information Where next… So what is all this about? Will this help us to grow to maturity? What will it deliver to me? –Clinical buy in –Standardisation –Prepared for national agenda

12. Women and Children Information Do they live happily ever after? I hope so!