1. Federal Departement of Finance FDF Federal Strategy Unit for IT FSUIT Networked Public Administration Organisational Concept for a Federal eGovernment Switzerland eCH-White Paper by K. Lenk, T. Schuppan and M. Schaffroth 25 November 2010 / M. Schaffroth (FSUIT) The presentation can be used freely with sources quoted (authors - eCH/FSUIT)

2. 2 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 1) Four-stage model of the administrative procedure customer developement of intentions developement of intentions launch of procedure launch of procedure cooperation order (decision) order (decision) post- processing post- processing authority S t a g e s o f t h e a d m i n i s t r a t i v e p r o c e d u r e formal inspection formal inspection material inspection material inspection participation informations acquisition informations acquisition acceptance of the service acceptance of the service access to services Acquisition of public services 1. preparation 3. processing 4. post-processing preparation and provision Of information preparation and provision Of information opening conclusion/ appeal conclusion/ appeal 2. launching Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT

3. 3 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 2) Legally formalised process elements of the administrative procedure Authority contact, Portal Form service Identification service Business administration (Business controls, process management, records management) Business administration (Business controls, process management, records management) Communication services Communication services Payment service Office functions (create, edit, file, send documents, etc.) Office functions (create, edit, file, send documents, etc.) (etc.) Administrative procedure = components usable on interorganisational basis = components usable on process-wide basis receipt Order (decision) Receipt Payment Opening Cooperation Examination Formal examination Application Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT C u s t o m e r Authority

4. 4 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 3) Interaction burdens occur with silo-type production and distribution structures. The control and coordination of the procedure are often left to the customer Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT C u s t o m e r Island Government Island Government (Inspection of different Requirements) Decision ! A d m i n i s t r a t i o n B u i l d i n g A p p l i c a t i o n S e r v i c e Building authority Office of Environment Land register Land register Preservation of historic buildings Avoidable Activities = Burden of Interactions Administrative Burdens Service ! 12345

5. 5 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 4) Distribution structures tied to agency responsibility: "Responsibility before service and before customer requirement" Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT Service offer A Office A Office B Service offer B Office C Service offer C ? ? ? ? Fr a g m e n t e d s e r v i c e o f f e r Jungle of responsibility Which authority is responsible? What service do I require? etc. Acquire information / Develop intention

6. 6 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig.5) Organisation-related perspective of services and processes Service ID-8852 Service ID-2345 Office of Environment Land register «local» process Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT

7. 7 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig.6) From a control perspective, the "public" process describes the interplay between the "local" actors in the case of the intergovernmental creation of services Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT Office of Environment Land Register Building Authority local level of completion local level of completion Building Authority Land register Office of Environment S e r v i c e R e q u e s t Control perspective (“local processes”) Creation of the services (“local processes”) Creation of the services Decision ! ! Service (“public process”) Coordinated provision of services (“public process”) Coordinated provision of services

8. 8 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 7) Interweaving of services, processes and authorities using the example of a building application Service ID-0609 Office of Environment Service ID-0609 Office of Environment Service ID 8852 Preservation of historic buildings Service ID 8852 Preservation of historic buildings Service ID 2309 Building Authority Customer Service ID-2345 Land register Service ID-2345 Land register local process leading process (local, sovereign) leading service leading authority participating authority participating process (local, sovereign) administrative procedure participating service Service Architecture «ID 2309 – Building Permit» Local process local process Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT Request

9. 9 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 8) BPM documentation elements (pursuant to eCH-0073) for the description of "public" and "local" processes Sub-processes Processes Services Services Inventory Attributes Service Process Sub-process BPMN Allocation chômage Services Inventory de construire …. Délivrance de permis Construc- tion Autorisation de travail … Autorisation relative au temps de travail Travail Order System … …. Service- and Process-Documentation E-Government CH Service & process descriptions Service architecture Inventory Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT

10. 10 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 9) Redesign and simplification of a local business process through the modularisation of the processing sequence outsource process sequence process (old) Building authority Building authority « b l a c k b o x » Service A process (new) activity Service Provider Building authority Building authority market product / service service A Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT

11. 11 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 10) Interorganisational use of services ("shared services") « b l a c k b o x » market product / service authority. A authority. B authority. C service A service C service B process A service C process B Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT service provider

12. 12 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 11) "Easy Government" – Design of the distribution interface in conformity with the customer-friendly principle of "Customer requirement before service and before responsibility" Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT Distribution channels Services Customer Life circumstance Easy to locate Easy to contact Points of contact Tailored to situation, easy to use Business situation Requirement Distribution network Prepared according to issue, sectors and target groups Multi-channel Easy, reliable and safe to carry out Procedures Receipt of service

13. 13 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 12) Removal of interaction burdens by changing controlling structures Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT ( Service B ) ( Service C ) ( Service D ) Customer S e r v i c e R e q u e s t XXX Land register Office of Environment Building Authority Preservation of historic buildings X Activities that can be removed on the part of the customer (interactions) 1 2 Interactions are omitted Intergovernmental cooperation

14. 14 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 13) Uniform notation approaches in music and the business world make interplay with several different voices easier Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT

15. 15 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 14) Service architecture with the example of a building permit procedure Service ID 0609 Preservation of historic buildings Service ID 0609 Preservation of historic buildings Service ID 8852 Office of Environment Service ID 2308 Building authority Service ID 2345 Land register Inspection of different requirements Decision! Service Architecture «ID 2308 – Building Permit» Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT

16. 16 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 15) Nesting of service architectures Service ID-nnnn Authority XY Service ID-nnnn Authority XY Service ID-nnnn AuthoritiyYZ Service ID-nnnn AuthoritiyYZ Service Architecture «ID 8852 - Environmental Compatibility Assessment » Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT Service ID 0609 Preservation of historic buildings Service ID 0609 Preservation of historic buildings Service ID 8852 Office of Environment Service ID 2308 Building authority Service ID 2345 Land register Decision! Service Architecture «ID 2308 – Building Permit»

17. 17 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 16) Interweaving of service architectures with the provision of service packages Service ID-2099 Registration Office Service ID-0390 Service ID-2099 Registration Office Service ID-0390 Registry Office Service ID-0600 Registry Office Service ID-0600 one administrative procedure only Customer Service Package Service ID-1610 Passport Departement Service ID-1610 Passport Departement Tax Authority Service ID-0476 Tax Authority Service ID-0476 Life circumstance «Marriage» requires different services Life circumstance «Marriage» requires different services Service ID-nnnn Authority A Service ID-nnnn Authority A Service ID-nnnn Authority C Service ID-nnnn Authority C Service ID-1002 Road Traffic Licensing Department Service ID-1002 Road Traffic Licensing Department Service ID-2750 Road Traffic Licensing Department Service ID-2750 Road Traffic Licensing Department Driving Licence Vehicles Licence Message officiate Issue of Passport Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT

18. 18 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 17) BPM documentation framework for eGovernment Switzerland Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT

19. 19 Département fédéral des finances DFF Unité de stratégie informatique de la Confédération USIC (Fig. 18) Portfolio structure for prioritised projects: allows strategy-based controlling of the eGovernment implementation Networked Public Administration 2010 Federal Department of Finance FDF Federal Strategy Unit for IT FSUIT