1. The Who, What & Where of Customer Management Group at the ASUG Annual Conference

2. Who: Group Structure Process Group: Customer Management Special Interest Groups (SIGs): Sales & Marketing Order Management Credit / Accounts Receivable

3. Who: Meet the Group Leadership Group Chair: Dan Kelly, Rinker Materials Influence Coordinator: Carol Powell, Lincoln Electric Program Coordinator: Gina Cowart, Allison Transmission SAP Point of Contact: David Glessner SIGSIG ChairSIG Program Chair Sales & MarketingTim Ronan NIBCO Mike Andrion Adobe Order ManagementSusan Delaney OSI Industries Richard Rauch Heidelberg, USA Credit / ARBob Payne S.C. Johnson Sandra Kilbashian Boston Scientific

4. Networking Events ASUG Rocks the Riverfront Aquarium of the Americas Tuesday, 7:00-11:00 pm Where: Finding the Group

5. Networking Events “ The How, Why & When” Sessions Tuesday, 3:30 – 4:40pm Sales & Marketing SIGRoom 353 Order Management SIGRoom 354 Credit / AR SIGRoom 348/349 Where: Finding the Group

6. Where: After the Conference Mark Your Calendars ! 2003 ASUG Customer Management Forum November 10 – 12, 2003 Wyndham Anatole Hotel Dallas, TX

7. Where: After the Conference Customer Management Fall Forum An event dedicated entirely to Order Management, Credit & AR, and Sales & Marketing (including CRM). An excellent opportunity for users to network with other users in focused small group sessions. SAP Experts will be conducting educational sessions and will also be available for Q&A opportunities.

8. Where: After the Conference 2003 ASUG Customer Management Forum November 10 – 12, 2003 Dallas, TX Call for Speakers available NOW! For more information visit: ASUG.com Events Calendar Customer Management Group jump page

9. Where: After the Conference Influence Opportunities Influence Councils CRM FSCM Biller Direct & Dispute Management modules For more information visit: ASUG.com Influence page

10. Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: 1210