1. Centre for Shared Services (CSS) Media Briefing 1 September 2005

2. Outline The Plan for Shared Services Why Shared Services? How will CSS be formed?

3. Only public sector agencies on Central IT Systems Shared Services in Civil Service CSS A department under MOF The Government will set up a Centre for Shared Services (CSS) MinistriesDepartmentsSome Statutory Boards HR and Finance Svcs CSS brings together HR and Finance Processing Services from public agencies

4. What is Shared Services? Bringing together common functions across agencies into a separate organisation Share Resources and Skills Strong focus on service excellence Service delivery become core business of Shared Services Organisation Staff are trained to provide professional customer service Transformation of business processes Continuous improvement by streamlining and use of technology Staff trained to improve processes and provide better services

5. Shared Services is not new…

6. Shared Services in MINDEF D’eXecutive Services (DES) A customer-centric entity that brings value and convenience to customers 530 DES employees Customers 85,000 active personnel 300,000 NSmen 65,000 employers for NS payment matters Services Pre-enlistees Services Employee Services Client Services

7. Shared Services in MINDEF Cost Savings $2.9m in FY03 Better ServicesHappier Staff From ‘Back-room’ boys to ‘Front-line’ Troops Greater Job Satisfaction New Job Opportunities

8. Outline The Plan for Shared Services Why Shared Services? How will CSS be formed?

9. Why Shared Services? Share Resources Share Expertise and Resources Standardise processes Professional Corporate Services Shift backroom functions to frontline Customer-oriented corporate services Streamlined Processes For Public Agencies:

10. Why Shared Services? Better development for Corporate staff More focus on developing Corporate staff Staff move from back-room support to front- line specialist Become a professional in providing excellent HR and Finance services More opportunities to apply skills to larger group of agencies For Public Officers:

11. Outline The Plan for Shared Services Why Shared Services? How will CSS be formed?

12. What Services will CSS provide? Employee Services Appointment administration Superannuation administration Training administration Compensation and Benefits administration Payroll and Claims administration Finance Services Accounts Receivable Accounts Payable General ledger maintenance Fixed asset accounting

13. How will CSS be formed? CSS will start delivering services to Phase 1 agencies from 1 April 06 Phase 1 agencies account for about 85% of the employees in the civil service. MEWR MND MOE MOH MOM PSD MOF & Depts MOF-HQ AGD Singapore Customs MHA & Depts MHA-HQ CNB ICA Prisons SCDF SPF NEA SEAB 2 Phases: Phase 1 – 17 Agencies

14. How will CSS be formed? CSS will start delivering services to Phase 2 agencies from 1 April 07 Treatment of Staff is the SAME in Phase 1 and Phase 2 MCYS MFA MICA MinLaw MOT MTI PMO Agencies to be invited to join in Phase 2 AGC AGO Cabinet Office Istana Parliament Subordinate Courts Supreme Court CPIB DOS ELD IPTO LAB

15. What happens after CSS is formed? Service Transition Stabilise Streamline & Standardise Value-Add Svcs Improve Quality Costs Svc Quality & Value Ensure public agencies’ needs are met Streamline and standardise processes Provide Value-Added Svcs that enhances public agencies’ ability to deliver their missions Short Term Medium TermLong Term 2 to 3 years Apr 06

16. What does CSS mean for staff? All staff currently doing work moving to CSS will be invited to join MOF-CSS The staff transfer treatment for both Phase 1 and Phase 2 staff is the same. About 300 to 400 officers involved in Phase 1 1 April 06 1 April 07 Phase 1 Staff join CSS Phase 2 Staff join CSS

17. Joining CSS Ministries Statutory Boards Civil servants from ministries will transfer to MOF CSS  Remain as civil servants  Same scheme of service and salary  Same terms and conditions of employment Statutory Board employees will become civil servants  Comparable Civil Service terms and conditions of service CSS

18. All officers are invited to join CSS: CSS Officers can look forward to:  Recognition as a valued front-line service provider  Becoming a professional in delivering HR and Finance services  Picking up marketable skills as a HR and Finance Specialist through: Greater public sector knowledge and experience with variety of agencies In-depth training in area of expertise (e.g. HR and Finance specialist)  More opportunities for career progression

19. Thank You