1. © 2001 Wadsworth, a division of Thomson Learning, Inc 1 What is Stress? An imbalance between demand and ability to meet those demands in the allotted time frame.

2. © 2001 Wadsworth, a division of Thomson Learning, Inc 2 Types of Stress Eustress –desirable outcome of stress –motivational results Distress –negative outcome –results in emotional and physical illness

3. © 2001 Wadsworth, a division of Thomson Learning, Inc 3 Individual Differences in Stress Stress Personalities –Type A vs. Type B –Pessimists vs. Optimists –Dempcy & Tihista’s Seven Personality Types Gender, Ethnicity, Race Stress Sensitization

4. © 2001 Wadsworth, a division of Thomson Learning, Inc 4 Dempcy & Tihista’s Seven Personality Types Pleasers Internal Timekeepers Strivers Inner Con Artists Critical Judges Worriers Sabertooths

5. © 2001 Wadsworth, a division of Thomson Learning, Inc 5 Stressors Personal Fear Resistance Resentment

6. © 2001 Wadsworth, a division of Thomson Learning, Inc 6 Stressors Occupational Role conflict Role ambiguity Role overload Poor person/organization fit Work environment Change Relations with others

7. © 2001 Wadsworth, a division of Thomson Learning, Inc 7 Stressors Others Minor frustration Forecasting Residual

8. © 2001 Wadsworth, a division of Thomson Learning, Inc 8 Organizational Consequences of Stress Job Burnout Job Performance (curvilinear relationship) Increased Absenteeism Increased Turnover Drug/Alcohol Abuse

9. © 2001 Wadsworth, a division of Thomson Learning, Inc 9 Managing Stress Planning for Stress Exercise Laughter Diet Quit or reduce smoking Sleep Support groups Self-empowerment Coping skills

10. © 2001 Wadsworth, a division of Thomson Learning, Inc 10 Managing Stress During and After Stress Relaxation techniques Time management

11. © 2001 Wadsworth, a division of Thomson Learning, Inc 11 Workplace Violence Perpetrators Under severe stress Male 20 - 50 years of age Self-esteem tied to job Fond of violent films Own several guns with ready access Subscribes to Soldier of Fortune Loner

12. © 2001 Wadsworth, a division of Thomson Learning, Inc 12 Reducing Workplace Violence Security measures Better employee screening methods Increased management awareness