Presentation on theme: "The Psychological Contract - set of expectations held by an individual with respect to what he or she will contribute to the organization and what the."— Presentation transcript:
1The Psychological Contract - set of expectations held by an individual with respect to what he or she will contribute to the organization and what the organization will provide in return.The Psychological ContractIndividual ContributionsOrganizational Inducements
6Emotions Emotional Intelligence (EQ) Emotions- intense feelings directed at someone or something6 basic emotions:Anger, fear, sadness, happiness, disgust and surprise.Emotional Intelligence (EQ)The extent to which people are self-aware, can manage their emotions, can motivate themselves, express empathy for others, and possess social skills.Self-awarenessManaging EmotionsEmpathySocial skillsMotivating oneselfDimensions of EQ
19Workplace Behaviors Performance Behaviors Withdrawal Behaviors Organizational CitizenshipWithdrawal BehaviorsTypes of Workplace BehaviorsPerformance BehaviorsThe total set of work-related behaviors an organization expects an individual to display.Withdrawal BehaviorsAbsenteeism occurs when an individual does not show up for work when expected for legitimate or feigned reasons. It may be a symptom of other work-related problems.Turnover occurs when individuals quit their jobs for work-related or personal reasons.