2. Supporting Landlords Newfoundland and Labrador Housing and Homelessness Network, Provincial Conference March, 2015

3. Introduction Judi Clooney Tenant Relations Specialist Stella's Circle, Supportive Housing Program Tel: 738-5055 email j.clooney@StellasCircle.caj.clooney@StellasCircle.ca Melanie Hickey Social Worker Stella's Circle, Supportive Housing Program Tel: 738-0569 email m.hickey@StellasCircle.cam.hickey@StellasCircle.ca

4. Roles You may often feel like a….real estate agent, salesperson etc. Explain your role to the landlord and the team’s role Get a grasp as to what the landlord’s role will be when it comes to working with your client (ex. Boundaries)

5. Landlord concerns Poor housing history No credit No landlord references Low income No rental history Criminal history Lifestyle

6. Understanding Landlords They are businesspeople; goal is to make money on their property They want to reduce financial risk wherever/whenever possible They want to maximize the return on their property they’ve invested in! Landlords most often want to contribute to their communities and to give back!

7. What do landlords want? Rent paid on time Someone to call No property damage When things go awry; a soundboard Navigating systems They need to know their issues will be addressed

8. Other Common landlord concerns Funding: rent comes from outside agency, not from the tenant (direct AES) Landlords may believe they have to take all tenants who apply (landlords must have choice) Landlords may believe they cannot evict for cause/what is my obligation here? Loss of rent

9. Common landlord concerns Damages Bed bugs Fear of not having support when working with complex needs tenants with multiple players involved Traffic and guest issues Safety of other tenants or building staff Navigating multiple systems can be intimidating and frustrating

10. Communication is everything! After hours service if available (can be email, emergency line, etc.)Important to maintain regular contact Open communication Be flexible; they are able to reach you Landlords appreciate having after-hour support What do they expect? What do you expect? Transparency Timely responses

11. Communication Call regularly, get feedback on rental situation Don’t just check in when things are going downhill Send e-mail to landlords keeping them up to date on program happenings, results, staffing, etc. Thank you cards Good communication with the support team involved with the tenant is also essential

12. Landlord Engagement If landlords are concerned about the risks involved with renting to your clients, remind them that they take a risk with any tenant, but that your program mediates those risks. Remind landlords that they have the opportunity to improve the quality of life for others. Recruitment: build on the existing landlord network you have; word travels quickly

13. Landlord Engagement Support piece is an incentive Market your program; you are selling your program that will be mutually beneficial to landlord, tenant and program you work for! Remember it’s a small world….one good or bad experience can make a difference

14. Marketing Materials Agency/program brochures One-page informational handouts or fact sheets Business cards Information about homelessness, poverty and mental health

15. Marketing and Selling Points Agency newsletters (i.e. The Stellagram, Annual Reports, AGM info) Invite your landlords to events (such as the AGM, Pancake Breakfast) Client success stories Media coverage of agency or program (ex. Allan Hawco anti-stigma ads) Testimonial letters from other landlords who have partnered and benefitted from the experience (landlord and tenant quotes can be powerful) Agency website Twitter, Facebook (powerful form of marketing and info. sharing)

16. Marketing and Buy-in Advise the landlord of what your assessment/screening process looks like Tenants receive tenant education (i.e. Are you ready to rent?) What type of case management support does the tenant receive? What does the support package look like? The support piece is often the SELLING POINT!