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Outreach Direct Calls: 253-682-3401 866-431-1700 Referrals Outreach Not For Profit Agencies DSHS Mental Health Providers Congregations School Districts.

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Presentation on theme: "Outreach Direct Calls: 253-682-3401 866-431-1700 Referrals Outreach Not For Profit Agencies DSHS Mental Health Providers Congregations School Districts."— Presentation transcript:

1 Outreach Direct Calls: Referrals Outreach Not For Profit Agencies DSHS Mental Health Providers Congregations School Districts Shelters Outreach Direct Calls: Referrals Outreach Not For Profit Agencies DSHS Mental Health Providers Congregations School Districts Shelters Screening Eligibility Criteria 1. Homeless Hours of Becoming Homeless 3. At Physical Risk 4. Living in Home Unfit for Human Habitation Screening Eligibility Criteria 1. Homeless Hours of Becoming Homeless 3. At Physical Risk 4. Living in Home Unfit for Human Habitation Assessment Strength-Based Assessment Housing Status Homeless History Employment Education Action Plan Scheduled/Month Completed/Month 70 Not Completed/Month (20-25% No Shows 15% No Documents) Assessment Strength-Based Assessment Housing Status Homeless History Employment Education Action Plan Scheduled/Month Completed/Month 70 Not Completed/Month (20-25% No Shows 15% No Documents) Rapid Re-Housing 1.Able to Sustain Housing Costs within 90 Days 2.Case Management and Financial Assistance for housing costs, MH/CD services, child care, and other stabilization services Landlord Liaison Project 1.Interactive Database of affordable housing 2.Advocacy for partner landlords to reduce barriers 3.Ready-to-Rent and limited case management for one yea r Community Resource Connections Washington Connections Community Resource Guide Rapid Re-Housing 1.Able to Sustain Housing Costs within 90 Days 2.Case Management and Financial Assistance for housing costs, MH/CD services, child care, and other stabilization services Landlord Liaison Project 1.Interactive Database of affordable housing 2.Advocacy for partner landlords to reduce barriers 3.Ready-to-Rent and limited case management for one yea r Community Resource Connections Washington Connections Community Resource Guide

2 Placement roster  Unduplicated Calls  2011 – 15,000  2012 – 6,781   Screenings Performed  2011 – 6,400  2012 – 5,114  2013 – 4476  Assessments Completed  2011 – 4,000  2012 – 1,944  2013 – 2828  Referrals Made  2011 – 800  2012 – 652  2013 – 826  Placement Roster  2011 – NA  2012 – 800/month  2013 – 538 Families 461 Individuals Placement roster  Unduplicated Calls  2011 – 15,000  2012 – 6,781   Screenings Performed  2011 – 6,400  2012 – 5,114  2013 – 4476  Assessments Completed  2011 – 4,000  2012 – 1,944  2013 – 2828  Referrals Made  2011 – 800  2012 – 652  2013 – 826  Placement Roster  2011 – NA  2012 – 800/month  2013 – 538 Families 461 Individuals Peer navigation to non-housing services 1. Plan to Address Barriers to Stable Housing 2. Navigate Systems 3. Access Community Resources 4. Refer to Community Programs (e.g., Ready- to-Rent, Work Force Central Work Source, Community Colleges), MH/CD Support 5. Circles of Support (small support groups) Peer navigation to non-housing services 1. Plan to Address Barriers to Stable Housing 2. Navigate Systems 3. Access Community Resources 4. Refer to Community Programs (e.g., Ready- to-Rent, Work Force Central Work Source, Community Colleges), MH/CD Support 5. Circles of Support (small support groups) Navigation to Housing Homeless Shelters Transitional Housing Permanent Supportive Housing Rapid Re- Housing Navigation to Housing Homeless Shelters Transitional Housing Permanent Supportive Housing Rapid Re- Housing

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4 1. 744Client Calls Per Month 2. Housing Specialist in Screening Room Spends minutes with simple questions 3A. Not Eligible: 440 Per Month - Refer to Services in Community 3B. Eligible: 304 Per Month - Schedule Assessment to be conducted within 5 business days

5 Assessment Rapid Re-Housing Landlord Liaison Project Placement Roster Peer Navigation Services: Stabilize Household with Community Resources

6 Placement Roster Transitional Housing & Permanent Supportive Housing

7  The Placement Roster ◦ Average Household: Female head-of-household with one child, no income, and willing to work. ◦ Notable Households are:  Single Adults with no income, willing to work  People who are Differently Abled who are receiving SSI/SSDI as their primary income, or have no income  People with Criminal Backgrounds ◦ Average Waiting Time: 59 Days to Navigation 138 Days on Roster

8  Key Successes 1.There is a single point of access for the system 2.Staff support clients in finding their inner strengths to persevere 3.Data from Centralized Intake means changes to the system are better informed 4.We have built stronger partnerships with Housing Providers 5.Co-Locating with 10+ Partner Provider Agencies 6.The Housing System is more fair and equitable 7.AP4H Hosting monthly Town Hall Forums 8.AP4H hosts meetings with Providers to increase communication and collaboration 9.Conducting assessments with UYAYA clients while advocating for/with them 10.Every client with whom AP4H staff talks is given resources throughout the AP4H process 11.Identifying areas where more resources are needed within the Continuum of Care 12.Identifying needs outside of housing that can be addressed: a.Development of Peer Navigator Services b.Development of Community Resource Connections Center 13.Targeted increase in housing resources: Rapid ReHousing, New Natiity House, Randall Townsend

9  Key Challenges: 1.Unable to serve those who are couch surfing or have Court Summons 2.Difficulties for client’s to gather required documentation for housing (ID’s, social security cards, birth certificates) 3.Due to contract deliverables, constantly restructuring staff to meet scheduling assessments within 5 business days 4.Clients being told to fabricate their story to gain an assessment only to be told later down the line that they do not qualify for services 5.It is often difficult to come up with an average wait time on Placement Roster due to fluidity of document, i.e. lost contact with household, they are taken off Placement Roster, regain contact and they are put back onto the Placement Roster 6.Household may be referred to multiple openings by multiple agencies 7.Due to contract deliverables, we are forced to refer first household we reach rather than the household longest on the Placement Roster 8.Challenges to accessing data that we are gathering i.e. eviction, arrears on utility/rent, lost project based housing/section 8 9.Need is high and our capacity is low. We meet the need the best way we know how and are very flexible with staff positions and duties to meet this need, but this causes a high intensity atmosphere that can at times be stressful for staff. 10.Minimal buy-in from community and providers of the concept of AP4H at program launch still felt today and created long road to genuine collaboration (in terms of system change).


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