1. Supply Chain Management Plan

2. Supply Chain Complexities Best Practices for CRM Enhancing Efficiencies Outcome Predictions Process Improvements Collaboration and SCM Operational Improvements Conclusion Table of Contents

3. Supply Chain Complexities Best Practices for CRM Enhancing Efficiencies Outcome Predictions Process Improvements Collaboration and SCM Operational Improvements Conclusion Supply Chain Management Plan

4. Riordan Corporate Office San Jose California Custom plastic parts manufacturing Pontiac, Michigan Electric fans manufacturing and assembly Hangzhou, China Plastic beverage containers manufacturing Albany, Georgia Riordan Operational Structure

5. Customer Relationship Riordan Manufacturing – Electric fans, custom plastic, plastic beverage containers United StatesAsiaEurope South America

6. Electric fans Electrical components Plastic Pellets, adhesives, solvents Cardboard, plastic film, packing straw Supplier Relationship Custom plastic parts Electricity, light bulbs, natural gas Plastic pellets, dyes, inks, adhesives, solvents Cardboard, paper, plastic film, styrofoam Plastic beverage containers Electricity, light bulbs, natural gas Plastic Pellets, ink, solvents Cardboard

7. Plastic Bottle Division – Albany, GA Huffman Trucking Company External Support Functions Electric Fans Division - China FedEx China based freight carrier

8. Riordan Manufacturing Corporate Office – Research and Development Order and Data Output Custom parts division Plastic bottles division Plastic fan division Flow of Information Servers, computer hardware, and software

9. Supply Chain Complexities Best Practices for CRM Enhancing Efficiencies Outcome Predictions Process Improvements Collaboration and SCM Operational Improvements Conclusion Supply Chain Management Plan

10. The customer’s definition of value - Quality product or service How do customers feel or think about the products provided? Reasonable pricing How competitive are the prices compared to others? Innovation How many new items do we have? Flexibility How far are we willing to go? Delivery of merchandise How fast and accurately can we get the products to customers? Customer Relationship Management

11. Customer satisfaction within the supply chain- Quality control Items free from defects Shipment Orders are delivered in a cost effective and timely manner Technology Online environments for order management Ongoing improvement Changing based on economic and customer needs. Delivering Supply Chain Value and Satisfaction

12. Supply Chain Complexities Best Practices for CRM Enhancing Efficiencies Outcome Predictions Process Improvements Collaboration and SCM Operational Improvements Conclusion Supply Chain Management Plan

13. Efficiencies - Opportunities Moving Corporate Office Consolidating facilities Raw materials inventory Logistics management

14. Efficiencies - Implementation Buy-in from leadership Employee support Funding Supplier relationship

15. Supply Chain Complexities Best Practices for CRM Enhancing Efficiencies Outcome Predictions Process Improvements Collaboration and SCM Operational Improvements Conclusion Supply Chain Management Plan

16. Relocating plant Lead to lower overhead Higher visibility between plants and suppliers Lower shipping cost

17. Raw Materials Management Lower costs Lower inventory Higher visibility into suppliers

18. Supplier Relationship Lower costs Have quicker response for new products Combine certain tasks

19. Supply Chain Complexities Best Practices for CRM Enhancing Efficiencies Outcome Predictions Process Improvements Collaboration and SCM Operational Improvements Conclusion Supply Chain Management Plan

20. Plant Duties - Current Location Purchasin g & Sales Ledger & Payment s Invoicin g & AP/AR Reportin g & EDSS Payrol l Barcodin g R& D Manuf. San Jose Yes No Albany Yes No Yes Pontiac Yes No Yes Hangzhou Yes No Yes

21. Plant Duties – Proposed Option #1 Location Purchasin g & Sales Ledger & Payment s Invoicin g & AP/AR Reportin g & EDSS Payrol l Barcodin g R&D Manuf. Albany Yes Pontiac Yes No Yes Hangzhou Yes No Yes

22. Plant Duties – Proposed Option #2 Location Purchasin g & Sales Ledger & Payment s Invoicin g & AP/AR Reportin g & EDSS Payrol l Barcodin g R&D Manuf. Albany Yes Pontiac Yes Hangzhou Yes

23. Supply Chain Complexities Best Practices for CRM Enhancing Efficiencies Outcome Predictions Process Improvements Collaboration and SCM Operational Improvements Conclusion Supply Chain Management Plan

24. SCM – Operational Flow

25. SCM – Information Flow

26. Supply Chain Complexities Best Practices for CRM Enhancing Efficiencies Outcome Predictions Process Improvements Collaboration and SCM Operational Improvements Conclusion Supply Chain Management Plan

27. Strong focus on all supply chain components Firm understanding of Riordan’s supply chain design “Core” supply chain issues are focused on rather than symptoms (perceived problems)  This ensures the proposed changes to Riordan’s supply chain will have a maximized effect. Operational Improvements

28. Proposed improvements require full company participation and consensus. Improvements provide new opportunities to grow, and allow supply chain components to communicate with greater efficiency. Strong data and projections provide convincing evidence to support the improvements. Operational Improvements

29. Supply Chain Complexities Best Practices for CRM Enhancing Efficiencies Outcome Predictions Process Improvements Collaboration and SCM Operational Improvements Conclusion

30. Blanchard, D. (2006). Supply chain management: Best practices. Hoboken, NJ: John Wiley & Sons. Fawcett, S., & Ellram, L. (2007). Supply chain management: From vision to implementation. Upper Saddle River, NJ: Pearson/Prentice Hall. Riordan Manufacturing. (2004). Riordan Manufacturing. Retrieved from https://ecampus.phoenix.edu/secure/aapd/cist/vop/business/Riordan/Internet/IndexPort.htm https://ecampus.phoenix.edu/secure/aapd/cist/vop/business/Riordan/Internet/IndexPort.htm If Supply Chain Is the Answer, Then What’s the Question? (Blanchard, D 2006) David Blanchard copyright © 2006 John Wiley & Sons ISBN: 9780471781417 Anatomy of a Supply Chain (Blanchard, D 2006) David Blanchard copyright © 2006 John Wiley & Sons ISBN: 9780471781417 References