1. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Rental Housing Assistance Business Process Improvement / Reengineering Project Presentation to the TRACS Industry Meeting October 21, 2004 Please forward comments/questions to: Kadix systems 4245 N. Fairfax Drive, Arlington, VA 22203 (703) 236-0901

2. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 1 Why are we having this session today ? Why is HUD doing this project ? What are HUD’s objectives for this project? What’s in it for you ? Introduction by Lanier Hylton

3. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 2 Introduction by Mr. Hylton Meet the Contractor Team Key Objectives of Business Process Improvement / Business Process Reengineering (BPI / BPR) HUD’s BPI Methodology Next Steps Your Opportunity for Involvement Questions and Answers Agenda

4. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 3 Kadix Systems (Prime): –Mort Glassberg, Project Manager –Doug Layman, Project Oversight and Methodology –Gayle Berkeley, BPR Business Systems Specialist –Kristie Barrett. BPR Business Systems Analyst –Sheena Taylor, BPR Business Systems Analyst (Junior) Quadel Consulting (Subcontractor) –Stephanie Cosgrove, BPR Business Systems Analyst –Housing Subject Matter Experts Meet the Contractor Team

5. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 4 BPR is: –A method for achieving Cross-Cutting Strategic Goals –Such as HUD 2020 goals like: “…redesign contract procurement” or, “…(streamline) rental housing certificate/voucher programs” BPR is used at HUD to: –Create better measures to assess performance and productivity –Increase effectiveness and efficiency of HUD’s resources –Leverage technology to enhance processes –Apply technology to support HUD’s workforce, its citizen customers, and to enhance its business partner relationships Key Objectives of BPI / BPR

6. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 5 HUD’s BPI Methodology Each project is a well-managed effort, conforming to: structured reporting and progress requirements standard methods and range of documentation appropriate definition of scope and objectives measurable execution/performance oversight

7. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 6 Evaluation Period Phase 1: Project Mobilization Phase 2: Business Diagnosis – “As-Is” Model Phase 3: Process Direction Phase 4: Recommended Solution Implement BPR Recommendations Follow-Up Steps in the Process

8. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 7 Each potential project is assessed & scored BPI opportunities show high ROI potential: –Redefining/streamlining processes & workflow –Organizing & empowering HUD’s people –Capitalizing on advances in technology –Alignment of people/process/technology with Department strategic goals Score determines “green light” or “no go” Evaluation Period

9. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 8 Vendor selection & contracting Forming the project team(s) Project planning, scheduling, & preparation Statement of goals & priorities Stakeholder analysis SWOT analysis Identification of Critical Success Factors Phase 1: Project Mobilization

10. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 9 Documentation of the current environment –People – Processes - Technology Identification of constraints –Legislative – Financial – Business Partner – Etc Definition of Key Business Requirements “As-Is” Process Maps and Model Phase 2: Business Diagnosis (“As-Is” Model)

11. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 10 Assess value of defined processes Define measurements to check progress Define ideal future state for the environment Document a Gap Analysis –How processes, people, technology can improve –Documentation of transition needed to get there –Major risks and challenges Phase 3: Process Direction (“To-Be” Model)

12. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 11 “Reality” view of what should be done Makes the business case for changes Defines road map/plan for implementation Cost estimates & cost/benefit analysis Data entry to I-TIPS for budget planning Knowledge transfer activities Business Area sign-off at conclusion Phase 4: Recommended Solution

13. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 12 If the project is funded: –Technology is reengineered or replaced –Processes are redesigned or eliminated –People are supported through the changes –Performance improvements are measured –Progress is measured and communicated Implement BPR Recommendations

14. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 13 If the improvements are implemented: –Post-implementation review –What improvements have been achieved? Follow-Up

15. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 14 We’re early in Phase 1: Project Mobilization Phase Still need to determine HUD team members –Core Reengineering Team –Steering Team –Business Process Action Teams HUD Kick Off Series of workshops and meetings coming soon Next Steps

16. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 15 Members of Business Process Action Teams Participants in Focus Groups Stakeholder Subject Matter Experts Your Opportunity for Involvement

17. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 16 Questions?

18. U.S. Department of Housing and Urban Development Rental Housing Assistance Business Process Improvement/Reengineering Project Presentation to the TRACS Industry Meeting – October 21, 2004 17 Call Mort Glassberg – (703) 236-0939 Send an e-mail to mglassberg@kadix.commglassberg@kadix.com Talk with your HUD associates Need More Information or Want to Volunteer?