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Phase 6: Implementing Sumber Kepustakaan : R_all_Part_I.ppt 1 Plan IT implementation Plan organization implementation.

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Presentation on theme: "Phase 6: Implementing Sumber Kepustakaan : R_all_Part_I.ppt 1 Plan IT implementation Plan organization implementation."— Presentation transcript:

1 Phase 6: Implementing Sumber Kepustakaan : R_all_Part_I.ppt 1 Plan IT implementation Plan organization implementation Conduct a pilot project Develop a prototype system  Technical Design  Social Design Evaluate results from the pilot project and the prototype Prepare large-scale roll out Implement the reengineered process

2 Phase 7: Improving Sumber Kepustakaan : R_all_Part_I.ppt 2 Develop performance measurement and reward systems in the reengineered process Monitor process performance constantly Improve the process on a continuous basis Improve the process continuously

3 Elements of Integrated Process Management Sumber Kepustakaan : R_all_Part_I.ppt 3 Process Reengineering Process Monitoring Process Improvement Integrated Process Management

4 Target Design Visioning: Price Waterhouse Sumber Kepustakaan : 4 Business Analysis Level Strategic Tactical Operational Information Facts Problems Opportunities Visioning Workshop Facilitation Participation Consensus High-Level Goals Desired end state Scope of vision External View Best practices BPR principles Technologies Industry & functional Vision People & culture Processes Systems & IT Organization & Structure Performance measures & targets Process Design Segment processes Select high-return process redesign opportunities Perform detailed redesign of business processes Target Environment Design People & culture Processes Systems & IT Organization & structure

5 Rapid Re Approach Sumber Kepustakaan : R_all_Part_I.ppt 5 Preparation Recognize need Develop executive consensus Train team Plan change Identification Model customer Define & measure performance Define entities Model processes Map organization Map resources Prioritize processes Vision Understand process structure Understand process flow Identify value-adding activities Benchmark performance Determine benchmark drivers Estimate opportunities Envision and integrate the internal & external ideal Solution: Technical Design Model data & reexamine process linkages Instrument and informate Consolidate interfaces & information Redefine alternatives Relocate & retime controls Modularize & specify deployment Apply technology Plan implementation Solution: Social Design Empower customer contact personnel Define jobs, teams, skills, Specify management structure, org. boundaries, & transitional org. Specify job changes & career paths Deign change mgmt prog. Design incentives Plan implementation Transformation Build & test the system Train staff Pilot new process Define transition Continuous improvement Source: Adapted form Manganelli & Klein, The Reengineering Handbook, AMACOM, 1994.

6 Enterprise Engineering - A Framework for Change Sumber Kepustakaan : 6 Continuous Process Improvement Business Process Redesign Business Re-engineering Learning Organization Strategic Visioning Information Infrastructure Development Organization and Culture Development Sumber: Adapted from James Martin & Co., Business Re-engineering Quick Reference Guide, 1993.

7 BPR Team Structures Sumber Kepustakaan : R_all_Part_I.ppt 7 Sebagai contoh Struktur tim : “The LEADER appoints the PROCESS OWNER, who convenes a REENGINEERING TEAM, with assistance from the BPR CZAR and under the auspices of the BPR STEERING COMMITTEE.” (Hammer and Champy, 1993)

8 Stakeholders of the Reengineering Project Sumber Kepustakaan : R_all_Part_I.ppt 8 End users, operators, managers of the process Gainers and losers of benefits Employees who may be affected Decision makers Controllers of resources Suppliers and customers of the process

9 BPR Team Sumber Kepustakaan : R_all_Part_I.ppt 9 Size: up to 8 members in the core team augmented by subject-matter experts when needed. Commitment: half- to full-time. Skills: team skills, process engineering, quality, information systems, benchmarking, organizational and job design, and change management. Composition: Employees, customers, suppliers, and external consultants.

10 Facilitated BPR Meetings Sumber Kepustakaan : R_all_Part_I.ppt 10 Centered around a workshop: It is an organized, controlled, and structured process Participated by users, managers, and IS personnel (if necessary)  User orientation  Management direction  IS technical assistance Facilitated by a BPR facilitator to ensure thorough analysis Employ a BPR analysis and design methodology to ensure usable requirements or specifications Focused on a consensus-based decision making process Use multi-media audio-visual equipment or BPR tools to bridge knowledge gap among participants

11 Qualifications of a BPR Facilitator Sumber Kepustakaan : R_all_Part_I.ppt 11 Is skillful in team building and leading Manages group process and dynamics Has energetic and outgoing personality Summarizes discussion Is a good communicator (listening and speaking) Has project management ability Has mastered facilitation skills Understands BPR methods

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