1. The Challenges of Delivering Content on the Internet Tom Leighton Chief Scientist Akamai Technologies

2. How the Web Works How the Web Works Akamai’s Services Akamai’s Services Technology Overview Technology Overview Technological Challenges Technological Challenges The Future The FutureOutline

3. Internet Content Providers End Users The Web: Simple on the Outside…

4. NAP UUNet Qwest AOL Network Providers Content Providers End Users Peering Points …But Problematic on the Inside

5. 400 million potential users = huge infrastructure problem The First Mile Bottleneck Content Provider now has worldwide audience; centralization doesn’t workContent Provider now has worldwide audience; centralization doesn’t work

6. % of Network Traffic ISPs (7,000) 6% Worldcom The Problems with Peering The Internet consists of over 7000 networksThe Internet consists of over 7000 networks No single network controls a large % of access traffic—biggest has 6% shareNo single network controls a large % of access traffic—biggest has 6% share

7. The Problems with Peering (cont.) Economic considerations limit peering capacity— results in loss of routes and congestionEconomic considerations limit peering capacity— results in loss of routes and congestion Routing algorithms (BGP) ignore congestion!Routing algorithms (BGP) ignore congestion! Routing algorithms are also subject to accidental loss of routes (or introduction of incorrect routes)Routing algorithms are also subject to accidental loss of routes (or introduction of incorrect routes)

8. Bottleneck Implications Slow downloadsSlow downloads -Content must traverse multiple backbones and long distances Unreliable performanceUnreliable performance -Content may be blocked by congestion or backbone peering problems Not scalableNot scalable -Usage limited by bandwidth available at master site Inferior streaming qualityInferior streaming quality -Packet loss, congestion, and narrow pipes degrade stream quality Broadband doesn’t helpBroadband doesn’t help -As broadband becomes ubiquitous, the disaster of centralized solutions becomes more obvious— not better

9. How the Web Works How the Web Works Akamai’s Services Akamai’s Services Technology Overview Technology Overview Technological Challenges Technological Challenges The Future The FutureOutline

10. The Akamai Solution Akamai Servers at Network Edge Content Providers End Users NAP

11. Akamai’s Network Deployment 13,500+ Servers 60+ Countries Hosting, Access, Backbones, Satellite & Broadband 1000+ Leading Carriers

12. Thousands of Websites Are Akamaized

13. Advantages FastFast -Content is served from locations near to end users ReliableReliable -No single point of failure -Automatic failover ScalableScalable -Master site no longer requires massive available bandwidth

14. Web Site Performance Typical Improvement with Akamai Noon May 15 Noon May 16 Noon May 17 Noon May 18 Noon May 19Noon May 20Noon May 21 Noon May 22 Noon May 23 Noon May 24 Noon May 25Noon May 26Noon May 27 Web object delivered by Akamai Web object delivered without Akamai Keynote  Results

15. Akamai’s Service Offerings FreeFlow: delivers objects (gifs, jpgs, etc.) and rich graphics to end users from the edge of the InternetFreeFlow: delivers objects (gifs, jpgs, etc.) and rich graphics to end users from the edge of the Internet FreeFlow Streaming: delivers streaming content to viewers worldwide with dramatic improvements in quality and reliabilityFreeFlow Streaming: delivers streaming content to viewers worldwide with dramatic improvements in quality and reliability Akamai Conference: a reseller offering that uses streaming media to extend the reach and functionality of ordinary conference callsAkamai Conference: a reseller offering that uses streaming media to extend the reach and functionality of ordinary conference calls Akamai Forum: enables businesses to produce live, interactive WebcastsAkamai Forum: enables businesses to produce live, interactive Webcasts

16. Speaker Support e.g. PowerPoint Indexed Program Schedule Live or On-Demand Streaming Video Dynamic Surveys & Profiling No special client software Akamai Forum Other Features: Ask a QuestionAsk a Question Live Audience Phone-inLive Audience Phone-in Viewer RegistrationViewer Registration E-mail promotionE-mail promotion Download SlidesDownload Slides Searchable ContentSearchable Content

17. Akamai’s Service Offerings FirstPoint: a global traffic management service for content providers with geographically distributed Web serversFirstPoint: a global traffic management service for content providers with geographically distributed Web servers EdgeScape: allows customization of content based on user’s geographic location and connection bandwidthEdgeScape: allows customization of content based on user’s geographic location and connection bandwidth Reporter and Traffic Analyzer: provide historical and real-time Web site usage dataReporter and Traffic Analyzer: provide historical and real-time Web site usage data

18. Traffic Analyzer: Real-time viewing of customer trafficReal-time viewing of customer traffic Reports geographic distribution of trafficReports geographic distribution of traffic Reporter: For viewing of historical logsFor viewing of historical logs Customized data-mining of customer trafficCustomized data-mining of customer traffic Reporter and Traffic Analyzer

19. Akamai’s Service Offerings ACS: storage management service that persistently stores content delivered to end users via Akamai’s networkACS: storage management service that persistently stores content delivered to end users via Akamai’s network Digital Parcel Service: a comprehensive digital distribution and rights management solutionDigital Parcel Service: a comprehensive digital distribution and rights management solution EdgeSuite: enables dynamic assembly of personalized content at Akamai’s edge serversEdgeSuite: enables dynamic assembly of personalized content at Akamai’s edge servers

20. How the Web Works How the Web Works Akamai’ Services Akamai’ Services The Future The Future Technology Overview Technology Overview Technological Challenges Technological ChallengesOutline

21. 3 Customer Web Server DNS WWW.XYZ.COM 1 User enters www.xyz.comUser enters www.xyz.com Browser requests IP address for www.xyz.comBrowser requests IP address for www.xyz.com Browser requests embedded objectsBrowser requests embedded objects Customer Web server returns HTMLCustomer Web server returns HTML 10.10.123.8 2 Browser requests HTMLBrowser requests HTML DNS returns IP addressDNS returns IP address 4 7 6 Browser obtains IP address for domain of embedded objects for pageBrowser obtains IP address for domain of embedded objects for page Customer’s Web server returns embedded objectsCustomer’s Web server returns embedded objects 10.10.123.8 5 Downloading www.xyz.com — The Old Way

22. Finding the IP Address for www.xyz.com — The Old Way Browser’s Cache 1 OS 2 Local Name Server 3.net Root (InterNIC) 4 xyz.com DNS Servers 6 5 7 8 9 10 TTL: 1 Day TTL: 30 Minutes

23. Downloading www.xyz.com with Akamai’s EdgeSuite User enters www.xyz.comUser enters www.xyz.com Browser requests IP address for www.xyz.comBrowser requests IP address for www.xyz.com WWW.XYZ.COM 1 DNS Optimal Akamai server returns Akamaized HTMLOptimal Akamai server returns Akamaized HTML5 Browser requests HTMLBrowser requests HTML 3 Akamai server assembles page, contacting customer Web server if necessaryAkamai server assembles page, contacting customer Web server if necessary 4 Customer Web server DNS returns IP address of optimal Akamai serverDNS returns IP address of optimal Akamai server 2 Browser obtains IP address of optimal Akamai servers for embedded objectsBrowser obtains IP address of optimal Akamai servers for embedded objects 6 Browser obtains objects from optimal Akamai serversBrowser obtains objects from optimal Akamai servers 7

24. Key Components DNS Resolution: Finding the IP address for www.xyz.comDNS Resolution: Finding the IP address for www.xyz.com Page AssemblyPage Assembly Connecting from the edge to the sourceConnecting from the edge to the source

25. End User Finding the IP Address: The Akamai Way Akamai High-Level DNS Servers 10 g.akamai.net 1 Browser’s Cache OS 2 Local Name Server 3 xyz.com’s nameserver 6 www.xyz.com 7 a212.g.akamai.net 9 15.15.125.6 16 15 11 20.20.123.55 Akamai Low-Level DNS Servers 12 a212.g.akamai.net 30.30.123.5 13 14 4 xyz.com.net Root (InterNIC) 10.10.123.55 akamai.net8

26. Root HLDNS LLDNS 1 day 30 min. 30 sec. T ime T o L ive TTL of DNS responses gets shorter further down the hierarchy DNS Maps & Time-To-Live Maps created using info on:Maps created using info on: -Internet congestion -System loads -User demands -Server status Maps are constantly recalculated:Maps are constantly recalculated: -Every few minutes for HLDNS -Every few seconds for LLDNS

27. Page Assembly Site owners create container pages that can be populated with varying content Container Page [TTL=5d] [XYZ news, content, promotions, etc. TTL=5d] [Breaking headlines TTL=2h] [TTL=15m] [TTL=8h]

28. Page Assembly EdgeSuite enables Web sites to build and deliver customized content at the edge If gender = male and geography = New York then show article on NY Giants Sportswear [XYZ news, content, promotions, etc. TTL=5d] [Breaking headlines TTL=2h] [TTL=15m] [TTL=8h]

29. Syntax Example Akamai Weather Forecast Similar to SSI so it’s easily understood— but also breaks performance bottlenecks when distributed across 12,000 serversSimilar to SSI so it’s easily understood— but also breaks performance bottlenecks when distributed across 12,000 servers Used as an API to third-party applications on Akamai’s networkUsed as an API to third-party applications on Akamai’s network

30. Connecting from the Edge to the Source Source Server End User

31. Connecting from the Edge to the Source Source Server End User Maintain path performance data so that the optimal path can be used to reach optimal customer location (Akarouting)Maintain path performance data so that the optimal path can be used to reach optimal customer location (Akarouting) X

32. Connecting from the Edge to the Source Source Server End User Maintain path performance data so that the optimal path can be used to reach optimal customer locationMaintain path performance data so that the optimal path can be used to reach optimal customer location X Akamai ACS If site is unreachable, then retrieve authoritative default information from Akamai’s ACS serviceIf site is unreachable, then retrieve authoritative default information from Akamai’s ACS service

33. Regions Differences for Live Streaming 1 2 3 4 x X X 1 2 3 4 x Satellite Downlink Entry Point Satellite Uplink Top-level reflectors Encoding

34. How the Web Works How the Web Works Akamai’s Services Akamai’s Services Technology Overview Technology Overview Technological Challenges Technological Challenges The Future The FutureOutline

35. Technological Challenges Huge scaleHuge scale -Hundreds of millions of users -Tens of thousands of servers -Thousands of locations -Thousands of customers Must monitor Internet conditions & instantly respond to changesMust monitor Internet conditions & instantly respond to changes -Internet congestion and failures are widespread and unpredictable Must load balance widely varying kinds of traffic, optimize multiple kinds of resources, and minimize various costsMust load balance widely varying kinds of traffic, optimize multiple kinds of resources, and minimize various costs Must tolerate large numbers of component failures without ever disrupting serviceMust tolerate large numbers of component failures without ever disrupting service Control algorithms must be distributed and work with imperfect informationControl algorithms must be distributed and work with imperfect information DNS responses must be given in millisecondsDNS responses must be given in milliseconds 1) Mapping and Server Assignment

36. 2) Logging, Reporting, and Billing Technological Challenges Several billion hits per day and growing rapidlySeveral billion hits per day and growing rapidly Real-time reporting of data to customers with user profiling and customized data miningReal-time reporting of data to customers with user profiling and customized data mining Real-time monitoring of system for NOCC with meaningful alerts and performance metricsReal-time monitoring of system for NOCC with meaningful alerts and performance metrics Support for real-time SQL queries to the systemSupport for real-time SQL queries to the system

37. Technological Challenges Huge distributed network that cannot go down, despite frequent software changes and constant growthHuge distributed network that cannot go down, despite frequent software changes and constant growth System needs to be secure against attacks as well as buggy third-party softwareSystem needs to be secure against attacks as well as buggy third-party software 3) Operations

38. Technological Challenges Stale content can never be servedStale content can never be served Fast correction procedures in case of customer errorsFast correction procedures in case of customer errors Allow flexibility and ease of customer control over contentAllow flexibility and ease of customer control over content 4) Content Freshness and Accuracy

39. Technological Challenges Information dispersal to handle packet lossInformation dispersal to handle packet loss Automatic swapping on connections to improve performanceAutomatic swapping on connections to improve performance Support for interactive and personalized messaging; e.g., Q&ASupport for interactive and personalized messaging; e.g., Q&A Real-time data aggregation for polling, etc.Real-time data aggregation for polling, etc. Synchronized delivery of audio, video, and slidesSynchronized delivery of audio, video, and slides 5) Management of Live Streaming and Webcasting

40. How the Web Works How the Web Works Akamai’s Services Akamai’s Services Technology Overview Technology Overview Technological Challenges Technological Challenges The Future The FutureOutline

41. BET.com BET.com Akamaized 90% of Each Web Page with FreeFlow: Improved site performance (6-10 times) Quadrupled page view capacity Postponed 2 nd data center build out Preserved graphic-rich page design Improved user experience Net first year benefits of $1.3 million The Premier African-American Portal “ On Monday our traffic doubled, so we added two new servers with no effect. Tuesday afternoon we called Akamai. Tuesday night we were Akamaized and instantly 6-10 times faster. ” Craig Maccubbin CTO of BET.com

42. Questions?