2Akamai ESD Skilled Professional – Akamai Essentials ObjectivesAfter completing this module, you will be able to:describe how the Akamai EdgePlatform works.identify products within the Akamai solution portfolio.navigate through Akamai EdgeControl.Akamai ESD Skilled Professional – Akamai Essentials
3Akamai ESD Skilled Professional – Akamai Essentials Lesson 1: Introduction to the Akamai PlatformAkamai ESD Skilled Professional – Akamai Essentials
4Akamai ESD Skilled Professional – Akamai Essentials Internet TrendsOnline Business Industry TrendsIncreased broadband adoptionContinual growth in online revenueTechnology TrendsTransition of the Internet from Web 1.0 to Web 2.0Evolution of commerce sites from being static to highly dynamicIncrease in the popularity of media and entertainment downloadsGreater bandwidth connection in homesThe rapid growth in broadband adoption and online sales coupled with increasingly competitive markets has resulted in a dynamic increase in the amount and complexity of online interactive content.The evolution of the Web from Web 1.0 to Web 2.0 has changed the perception of the Internet – from originating as a source of passive information to being looked at as a platform for interactive bi-directional data exchange. By adopting Web 2.0, enterprises can deliver an engaging, interactive, meaningful and useful web-based experience to customers, partners, and employees. Commerce sites have evolved from the first static sites which primarily pushed content to visitors, to highly dynamic sites. These sites use rich Internet applications that enable interactivity and enhanced customer value resulting in greater click-through rates and sales.Media and entertainment downloads such as iTunes and video streams have grown exponentially with everyone wanting user generated content on their sites.In addition to this, worldwide broadband subscribership is set to grow to 400 million in 2010.These trends have increased the load on the Internet infrastructure and are the reasons for the many challenges that the Internet poses today.Akamai ESD Skilled Professional – Akamai Essentials
5Akamai ESD Skilled Professional – Akamai Essentials Internet ChallengesSlow and unreliable downloads and applicationsNot inherently secureExpensive and hard to provisionThe Internet today poses several challenges:Slow & unreliable downloads and applicationsContent and transactions must traverse multiple backbones and long distances.Content and transactions may be blocked by congestion or backbone peering problems.Usage is limited by bandwidth and CPU power available at master site.UnsecureTraffic can be stolen or blocked.Viruses, worms, Trojan horses, and spoofing attacks remain a rapidly spreading cancer on the Internet.Expensive and hard to provisionProvisioning for peak usage and redundancy takes time and is cost prohibitive.Extra overheads associated with managing centralized infrastructure.When performance, reliability, or scalability problems occur, Web site adoption and usage can be negatively impacted, resulting in greater costs, decreased revenue, and customer satisfaction issues. These challenges are a result of bottlenecks that exist in the underlying Internet infrastructure.Akamai ESD Skilled Professional – Akamai Essentials
6Akamai ESD Skilled Professional – Akamai Essentials Internet BottlenecksThe Internet challenges outlined previously are due to the following bottlenecks:First Mile ProblemThe first type of bottleneck is a function of the centralized model used to serve content on the Internet today. Each content provider sets up a Web site in a single physical location and disseminates data, services, and information to all Internet users around the world from this central location . This means that the speed with which users can access the site is necessarily limited by its First Mile connectivity – the bandwidth capacity of the Web site’s connection to the Internet.Peering: Points of CongestionThe second type of Internet bottleneck occurs at peering points – the interconnection points between independent networks. The reasons why peering points are bottlenecks are mostly economic. First of all, networks have little incentive to set up free peering arrangements, since there is no revenue generation opportunity in that type of arrangement, but there are considerable setup costs. At the same time, none of the large networks is going to agree to pay another large network for peering, because from a traffic perspective, they would both benefit equally from such an arrangement. As a result, large networks end up not peering with each other very much and so the limited number of peering points between them end up as bottlenecks.Akamai ESD Skilled Professional – Akamai Essentials
7Akamai ESD Skilled Professional – Akamai Essentials Internet BottlenecksA network generally purchases just enough capacity to handle current traffic levels, so every peering link is full. Unfortunately, this practice of running links at full capacity creates severe traffic bottlenecks. Links run at very high utilization, exhibit both high packet loss rates and very high latency (because of router queuing delays) even for the packets that can get through. As a result, web performance slows to a crawl.Backbone Routers and SwitchesThe Border Gateway Protocol (BGP)—the Internet protocol used to determine high-level routes from one network to another—is another major source of Internet delivery bottlenecks. In computing routes, BGP only considers the “distance” or the number of hops between any two points; it lacks the ability to consider route performance data. This means BGP doesn’t adapt when a network or peering point router is overrun and dropping packets; it will continue to direct traffic through a slow, congested but “short” path. Even when a router goes completely offline, BGP can take up to 20 minutes to broadcast a new route. Additionally, networks can and do broadcast incorrect BGP information (either intentionally or accidentally), resulting in BGP paths that range from inefficient to incorrect.Last Mile ProblemLast mile link is the bandwidth that connects the end user to the Internet. As more and more users gain access to faster Internet connections, the problem is shifting towards the already over-taxed middle-mile Internet bottlenecks.Akamai ESD Skilled Professional – Akamai Essentials
8Akamai ESD Skilled Professional – Akamai Essentials The Traditional ‘Do it Yourself’ SolutionInvolves:building out bigger and more data centers to handle demand.moving applications and content closer to geographically dispersed end usersProblems with this approach:High infrastructure costsIdle, under utilized capital assetsNeed for data replication and synchronizationHigh maintenance costsThe brick and mortar approach to solving Internet problems is to build out bigger and more data centers thus adding servers and bandwidth to handle demand while moving applications and content closer to geographically dispersed end users. For example, companies may deploy a data center on each U.S. coast, one in EMEA, and another in Asia-Pac.There are several problems with this brute force approach:Building out infrastructure to handle peak demand is expensive and will result at times in idle, under-utilized capital assets and high maintenance costs.While adding data centers alleviates middle-mile bottlenecks for those users in close proximity to a data-center, it introduces the need for data replication and synchronization which add cost, complexity and compliance risks. The approach is in stark contrast to the prevalent trend to consolidate servers.Data-center build out is not fundamental to corporate strategy.Akamai ESD Skilled Professional – Akamai Essentials
9Akamai ESD Skilled Professional – Akamai Essentials Akamai’s SolutionAkamai EdgePlatformWorld's largest distributed computing platform.Akamai SolutionsAccelerate web-based applications and dynamic content. Provide fast and flawless media and software delivery.Akamai EdgeControlManage content, monitor and report traffic patterns, and troubleshoot content delivery issues.With Akamai, you can extend your reach globally and instantly, bypass traditional server and bandwidth limitations, and handle peak traffic conditions and large file sizes with ease. At the core of Akamai’s technology is the worlds largest distributed computing platform known as the EdgePlatform. It is a network of tens of thousands of servers equipped with proprietary software and deployed in more than 65 countries that relies on applied mathematics and algorithms to help solve congestion and vulnerability problems on the Internet.Akamai provides a wide range of solutions for various industries that leverage this platform. Akamai’s solutions accelerate web-based applications and dynamically-generated content while providing fast and flawless media and software delivery.Akamai EdgeControl is an extranet portal that customers can use to manage content, push applications to the network, monitor and report traffic patterns, and troubleshoot content delivery issues.Akamai ESD Skilled Professional – Akamai Essentials
10Akamai ESD Skilled Professional – Akamai Essentials The Akamai EdgePlatform - What is it?70,000Servers1500+Locations70+Countries900+ Networks660+ CitiesTypical daily traffic:100+ billion hits50+ million streams1,500+ terabytes deliveredAkamai's EdgePlatform is one of the world's largest distributed computing platforms. It is a network of approximately 70,000 servers equipped with proprietary software and deployed in more than 70 countries that relies on applied mathematics and algorithms to help solve congestion and vulnerability problems on the Internet.These servers reside within approximately 900+ of the world's networks monitoring the Internet in real time - gathering information about traffic, congestion, and trouble spots. Akamai uses this intelligence to optimize routes and replicate data dynamically to deliver content and applications more quickly, reliably, and securely. The Akamai EdgePlatform:Eliminates long routes whenever possible by replicating and delivering content and applications from servers close to end users around the world instead of from centralized servers. Akamai calls this delivering from "the edges of the Internet."Optimizes routes by mapping paths across the Internet to avoid trouble spots, compressing content, and replicating packets to offer fast, complete delivery.Akamai ESD Skilled Professional – Akamai Essentials
11Networks - Freeflow 3 1 2 Akamai Server Customer Origin DNS End User typesBrowser queries DNS for which is CNAMEd to Akamai.Akamai DNS returns IP address of an optimal Akamai server to handle End User’s request.312Browser requests HTML from Akamai server.Akamai server assembles HTML page from cache, contacting Customer Origin only if necessary.Akamai server returns HTML to browser.Browser parses HTML and requests additional objects from Akamai servers.Akamai servers serve objects from cache, contacting customer origin only if necessary.End User
12Networks - ESSLThe ESSL Network is a separate network; Secure content will be served over a different map than regular HTTP contentESSL GHost regions sit behind a switch/load-balancer that has 1 VIP per region for each ESSL customer certificate.These load balancers accept traffic on ports 80 and 443 but will forward all transactions to the actual GHost servers on ports 9000 and 9001 respectively.ESSL customers are assigned a "slot" number, this slot is assigned a unique VIP for each ESSL region.Key FeaturesDedicated secure serversSecure SSL Key Management: KMIBenefitsComputation-intensive SSL handshake is performed on the Edge Server.Secure content is retrieved over an already-established secure connection between Edge Server and origin server.
14Networks – ESSL (cont.)New SSL certificates are activated by Akamai for all new ESSL customersObtain a completed SSL certificate form from the customer.Submit certificate request to Akamai’s ESSL operations.Create and deploy certificate to ESSL network.Certificate SignaturesBy default, all certificates provisioned by Akamai are Akamai-signed (as a subordinate Certificate Authority of BeTrusted)Customers may require a third party signature; such as, VerisignOnce the SSL certificate form is completed by the customer, a Certificate Signing Request (CSR) should be submitted to ESSL operations.ESSL operations will provide a certificate, requiring signature from the designated third party.Once signed, the fully qualified certificate is provided back to Akamai and deployed to the ESSL network.
15Freeflow Vs ESSLAkamai’s EdgeSuite network will provide SSL object delivery, but it will do so using the fixed v1 ARL domain a248.3.akamai.net. Such delivery will use a generic Akamai certificate.The ESSL network provides dedicated servers ensuring that SSL certificates are properly protectedCertificate decryption only occurs in memory.Physical intrusion detection devices are used to monitor and alert undesired access; if undesired access occurs, the server will automatically delete anything in memory.Akamai selects only locations where strict access procedures are practiced.Servers are in locked cabinets with motion detecting video cameras.
16Akamai Server Characteristics Akamai servers known as “Edge Servers”.Edge servers are configured to meet the needs of Akamai customers, and as a result must be intimately familiar with its functionality.Edge servers are reverse HTTP proxy servers, running Akamai proprietary software.
17Characteristics of Ghost (cont.) An Akamai region contains multiple Edge Servers.An Edge Server runs a single instance of the reverse HTTP proxy server software.Every Edge Server running on the Internet is a shared resource and can, in theory, serve content for any and all of Akamai’s customers.Freeflow (non-SSL) Edge Servers listen for HTTP requests on port 80.ESSL Edge Servers listen on port 80 and port 443.
18Regions and maps Akamai servers grouped into regions Top Level Name Servers (TLNS)Map request to the most optimal regionLow Level Name Servers (LLNS)Map request to a specific IP (or set of IPs) in a region
19Akamai DSA Skilled Professional – Introduction to DSA Regions (cont.) and Cache HierarchyCertain servers designated “parents”May be in same region or another regionCache HierarchyIf requested content is not in cache, forward request to parent.Parent either serves from cache or forwards request to origin.Parent then has object in cache, and can share with region.Inter-Cache ProtocolBefore going to the origin, GHost makes a broadcast request to other Ghosts in the region: "Does anyone have this object?“If no response from another GHost before a fairly short timeout, GHost goes forward to the parent or origin.Akamai ServerCustomer OriginDNSAkamai servers in the same regionEnd UserTiered distribution is a cache hierarchy that allows multiple edge deployments to be mapped to a parent region. This provides for additional origin offload, protection against flash crowd traffic, and better performance. Tiered Distribution instructs Akamai servers at the edge of the Internet to fetch content from a parent Akamai server within a core region. Only the parent servers fetch content from the origin server.Adjusting the Tiered Distribution map can impact the performance to the user and the traffic to the origin. Using the default global map improves end user performance as the Akamai parent caching servers are located close to the Akamai edge servers. By selecting the region map that represents the location of your origin while configuring Tiered Distribution options, you can further reduce the load on your origin. This is because parent servers will answer to more edge servers. However, performance is impacted when an edge server must make a cacheable object request to the parent or the origin as the distance is now longer. Akamai recommends leaving the Tiered Distribution map at the default global setting unless origin off-load is a critical concern.Akamai DSA Skilled Professional – Introduction to DSA
20Tracking customer traffic – CP Code CP Code = Content Provider CodeAssigned/managed by business services through ECMC.Typically 1 per website.More if reporting/billing needs are complex.Tied to some list of services in the customer’s contract.Assigned to a request by metadata or in a v1ARL.One service per CP Code.
21Origin ACL and CP Codes GHost maintains origin access control list Origin domains must be added to origin ACL.Added automatically to ACL when configured as origin in configuration managerIf origin configured manually in override, must also also add hostname to ACL manually.Tools -> Origin Domains in portal
22Lesson 2: The Akamai Solution Portfolio Akamai ESD Skilled Professional – Akamai Essentials
23The Akamai Solution Portfolio Advertising Decision Solutions (ADS)Dynamic Site Solutions (DSS)Digital Asset Solutions (DAS)Application Performance Solutions (APS)Origin ServicesThe Akamai Solutions are a set of robust applications that make use of the Akamai EdgePlatform to accelerate web-based applications and dynamically-generated content while providing fast and flawless media and software delivery. These solutions provide you with instant global reach and consistent performance worldwide.The Akamai Solutions are broadly categorized under the following headings:Advertising Decision SolutionsDynamic Site SolutionsDigital Asset SolutionsApplication Performance SolutionsOrigin ServicesAkamai ESD Skilled Professional – Akamai Essentials
24Akamai ESD Skilled Professional – Akamai Essentials Advertising Decision Solution (ADS)A robust behavioral targeting solution that allows enterprises to increase advertising revenues and results with precise real-time marketing.ADS categories:ADS Predictive SegmentsADS Descriptive SegmentsAkamai’s Advertising Decision Solution (ADS) is a robust behavioral targeting solution enabling you to increase revenues and the value of advertising on your properties. ADS solutions are categorized as follows:ADS for Predictive Segments: Enables multi-channel retailers and product manufacturers to drive incremental sales by accurately targeting buyers who are in-market for what they sell. It uses predictive modeling based on data from our industry's only online shopping data cooperative. It's made up of over 550 multi-channel retailers and product manufacturers who contribute data representing $13.5 billion worth of quarterly, anonymous consumer shopping transactions. This unique data set makes it possible for Akamai ADS to understand the distinctive behavioral patterns shoppers exhibit leading up to a purchase—and thus identify in-market consumers with accuracy.ADS for Descriptive Segments: Enables brand advertisers to drive awareness and consideration by allowing them to target consumers who have indicated interest by what they have shopped for and bought. It also uses the only shopping data cooperative to help you understand the behavioral patterns shoppers exhibit, identifying who a consumer is more accurately.Akamai ESD Skilled Professional – Akamai Essentials
25Akamai ESD Skilled Professional – Akamai Essentials Dynamic Site Solutions (DSS)A group of solutions focused on accelerating dynamic sites with personalized content and Web 2.0 technologies.Solutions within DSS include:Dynamic Site Accelerator (DSA)DSA EnterpriseAkamai’s Dynamic Site Solutions (DSS) are a group of solutions that help you speed up the delivery of rich interactive content. These solutions can deliver dynamic, personalized Web sites up to five times faster than while using the traditional Web infrastructure. The different solutions within DSS include:Dynamic Site Accelerator which accelerates and secures the delivery of the most dynamically-assembled Web sites to consumers without requiring costly IT build-outs.Dynamic Site Accelerator Enterprise which is a packaging of all of Akamai's advanced technologies into a single, turnkey managed service that increases the scale, reach, and performance of even the most complex Web sites rapidly.Akamai ESD Skilled Professional – Akamai Essentials
26Akamai ESD Skilled Professional – Akamai Essentials Digital Asset Solutions (DAS)A range of solutions to better manage, control, deliver, monetize and track digital assets leveraging the Internet.Solutions within DAS include:Akamai HD NetworkAkamai Media DeliveryElectronic Software Delivery (ESD)Stream AnalyzerAkamai’s Digital Asset Solutions (DAS) are a range of solutions used to deliver media assets quickly and effectively by providing a superior online experience. The different solutions within DAS are:Akamai HD Network: The Akamai HD Network is a solution that delivers HD quality videos both live and on-demand, for Adobe Flash, Microsoft Silverlight, Apple iPhone OS runtime environments, without the need for any proprietary plugins. It enables content providers to deliver a personalized consumer experience through advanced features such as DVR, multi-camera angle switching, and adaptive bitrate streaming technology. A powerful integrated analytics engine enables content providers to extract actionable data on content usage and audience engagement across all run time environments.Akamai Media Delivery: Enables a dynamic, scalable delivery channel for a range of media including music, movies and games. It can:provide consistent high-performance delivery regardless of Internet conditions or traffic.scale on demand to meet peak traffic loads without the need for additional infrastructure.support multiple media types in real-time or scheduled delivery.support many business models: advertising, pay-per-view, rental ,and protection of premium content.deliver detailed reporting and real-time monitoring for clear insight and control over your business.Akamai ESD Skilled Professional – Akamai Essentials
27Akamai ESD Skilled Professional – Akamai Essentials Digital Asset Solutions (DAS)Electronic Software Delivery: Delivers any type of software over the Internet effectively and reliably. It is intended to provide you with the following benefits:Delivers the largest software files efficiently with high download completion ratesProvides clear insight into download completion rates, visitors, and traffic for better decision makingStream Analyzer: A monitoring, measurement and diagnostic tool that allows streaming asset owners to understand the end-user experience on their properties. Stream Analyzer actively identifies degradation in stream availability and measures the quality of both live and on-demand streams to allow owners easy diagnosis of issues. The tool also issues proactive notifications if stream quality or availability drops below a certain threshold.A range of solutions to better manage, control, deliver, monetize and track digital assets leveraging the Internet.Solutions within DAS include:Akamai HD NetworkAkamai Media DeliveryElectronic Software Delivery (ESD)Stream AnalyzerAkamai ESD Skilled Professional – Akamai Essentials
28Akamai ESD Skilled Professional – Akamai Essentials Application Performance Solutions (APS)A set of solutions that improve business to business and business to employee applications.Solutions within APS include:Web Application Accelerator (WAA)IP Application AcceleratorSite AnalyzerAPS deliver enterprise solutions quickly and reliably. These solutions offer a service alternative for improving business to business and business to employee applications. Solutions within APS include:Web Application Accelerator (WAA): Improves performance and reliability of web-based applications. Benefits include:Improves dynamic web-based application response times by up to five timesOptimizes end-user application availability by eliminating Internet bottlenecksHelps reduce capital and operational costs by moving more business processes onlineIncreases scalability to accommodate peak usage on demandSimplifies infrastructure and capacity planningProvides a secure environment for critical business processesIP Application Accelerator: Improves the performance and reliability of IP enabled applications. Benefits include:Improves the performance of many IP-enabled applicationsExtends applications globally with no additional IT build-outEnhances application availability – driving adoption and eliminating lost productivityImproves performance for online and mobile users alikeProvides a secure, managed service environment for business-critical processesSite Analyzer: Provides global end-user performance and availability monitoring along with automated alerting and diagnosis tools to pinpoint root cause. It can be used to monitor Web sites and applications optimized by Akamai delivery, as well as other web content including those of a third party.Akamai ESD Skilled Professional – Akamai Essentials
29Akamai ESD Skilled Professional – Akamai Essentials Origin ServicesA set of solutions that improve the availability and responsiveness of origin servers and provides insights about end users’ geographic location.Commonly used origin products include:Global Traffic ManagementEnhanced DNS (EDNS)EdgeScapeAkamai’s origin services improve the availability and reliability of your origin web and data servers by using Akamai’s intelligent traffic management and enhanced DNS capabilities. These services also give you insights about end users’ geographic location and actionable metrics to show how online spend translates into growth and profitability for your company. This product group offers the following solutions:Global Traffic Management (GTM): A managed, DNS-based solution that provides a variety of functional options for the management of a digital property’s traffic. Unlike hardware-based solutions, this service uses a unique Internet-based approach to load balancing to ensure users can always reach your Web sites and data centers efficiently.Enhanced DNS (EDNS): Provides a robust, reliable, and scalable solution to dependably direct end users to your Web sites. It is an outsourced DNS solution that leverages the globally-distributed Akamai Platform, requires no change to existing DNS administration processes, and provides unparalleled reliability, scalability, and performance of DNS resolution. When you instruct the Domain Registrar that Akamai's name servers will resolve your zone authoritatively, our servers in multiple geographies and networks provide name resolution directly to end users according to refresh and retry parameters in the Start of Authority DNS record.EdgeScape: Akamai's EdgeScape service provides you a range of insight about end users’ geographic locations including: state, city, time zone, country, zip code, area code, latitude/longitude, device type, market area, MSA, PMDSA, connection type, network name, and actual connection speed. Common uses of EdgeScape include customizing your web content for individual end users as well as controlling distribution by blocking delivery to restricted geographies or unauthorized users.Akamai ESD Skilled Professional – Akamai Essentials
31Akamai EdgeControl – What is it? An extranet portal that allows customers to:Control and manage contentMonitor and report on Internet trafficTroubleshoot content delivery issuesAkamai EdgeControl provides browser-based access to critical information about your extended Akamai infrastructure so that you can efficiently and effectively manage and leverage your e-business processes. It provides the ability to monitor your organization’s traffic, usage, errors, and alerts for your content with summarized page views; while also providing powerful tools for a fine-grained view of network statistics and the control to manage your content and origin infrastructure.DemoAkamai ESD Skilled Professional – Akamai Essentials
32Akamai EdgeControl - Features Intuitive service based navigationSummary ViewsReportingAlertingPerformance and Usage MonitoringTraining, Troubleshooting, and SupportFollowing are some of the key features of Akamai EdgeControl:Service-based navigation: The left hand navigation menu is service based allowing you to get the tools and information you need for any service under its own heading.Quick summary of key statistics: The initial page for each service is a dashboard view of key traffic statistics including completed and estimated report data in a single graph. This allows you to see a snapshot of the performance of your site in one place.Reporting: EdgeControl reports offer you visibility into the performance of your own Web site as well as the Akamai network and are generated on-demand, leveraging both real-time traffic data as well as granular historic server log data. Reports can be viewed instantly online, or can be scheduled for automatic delivery. Access to reports and data can be automated and integrated into the enterprise environment through web services.Alerting: Akamai’s secure alerting technology keeps continual watch your origin infrastructure and content delivery patterns and provides you with automatic, real-time notification when pre-defined limits have been crossed.Performance Monitoring: In addition to showing you real-time and historic numbers of the hits your site sustains, Akamai EdgeControl allows you to assess the impact Akamai is having on your overall effectiveness.Usage Monitoring: Allows you to gain insight into the amount of traffic and storage consumed month-to-date, so you can monitor your service usage relative to your contract commitments.Training, Troubleshooting, and Support: Akamai EdgeControl provides knowledge- building content, on-demand training modules and troubleshooting tools designed to help you gain an understanding of Akamai products and services to avoid and resolve potential issues. These 24/7 resources allow you to proactively learn at a time that’s convenient for you.Akamai ESD Skilled Professional – Akamai Essentials
33Akamai ESD Skilled Professional – Akamai Essentials Akamai EdgeControl ToolsContent Refreshing Tools: Used to refresh cached content on the Akamai server network.Configuration Manager: Used to configure how Akamai edge servers:request content objects from your origin,cache or process those objects,serve content to the requesting client.Diagnostic Tools: Used to diagnose content delivery problems.Akamai provides a whole range of tools to help you manage your content and troubleshoot content delivery issues. These tools include:The Content Control Utility (CCU) and Enhanced Content Control Utility (ECCU) to refresh cached content on the Akamai server network.The Configuration Manager which enables you to configure how Akamai edge servers request content objects from your origin, how they cache or process those objects, and how they serve content to the requesting client. The Configuration Manager is available for many Akamai products, but whether you see a particular option in Configuration Manager depends on your product and your Akamai contract. For example, your product contract may or may not specify the ability to configure a failover configuration.Diagnostic tools to diagnose content delivery problems. You can access these Diagnostic Tools via Akamai EdgeControl by clicking the Tools link under each service that is a part of your contract. Each tool can be used to pinpoint the specific location of a delivery problem.DemoAkamai ESD Skilled Professional – Akamai Essentials