1. Types of Mentee Requests for Help

2. Four Types of Requests for Help

3. As soon as a helpee speaks to you, you begin to assess the situation. Even though you may not be aware of it, in your mind you seek answers to questions such as: What does this person need? What does this person want from me? What can I do for this person? - Gazda, et al., 1991

4. Helpee Speaks

5. Request for Action

6. Helpee Speaks Request for Action Request for Information

7. Helpee Speaks Request for Action Request for Information Request for Understanding

8. Helpee Speaks Request for Action Request for Information Request for Understanding Inappropriate Interaction

9. Types of Inappropriate Interactions 1.Gossip 2.Chronic Complaining 3.Inordinate Griping 4.Rumor 5.Solicitation of a Dependency Relationship 6.Encouragement of Negative Activity - Gazda, et al., 1991

10. APPROPRIATE ACTION Helpee Speaks Request for Action Request for Information Request for Understanding Inappropriate Interaction

11. APPROPRIATE INFORMATION Helpee Speaks Request for Action Request for Information Request for Understanding Inappropriate Interaction

12. EMOTIONAL SUPPORT Helpee Speaks Request for Action Request for Information Request for Understanding Inappropriate Interaction

13. EMOTIONAL SUPPORT EMPATHY ACCEPTANCE FACILITATIVE LISTENING ENCOURAGEMENT

14. Helpee Speaks Request for Action Request for Information Request for Understanding Inappropriate Interaction REFUSAL TO PARTICIPATE

15. Instructions Working in your groups, take the Request for Help Quiz on the website. Try to reach group consensus on each item. Time: 8 minutes

16. Processing your... Answers to the Request for Help Quiz 1. II 2. RU/RI 3. RU/RI 4. RI 5. RU/RI 6. RA 7. RI/RA? 8. II